Gong
Gong.ioExternal reviews
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Great way to automatically record & share calls with customers & employees
What do you like best about the product?
You can look up the call recording online at any time, search it for any spoken words and share it with colleagues at Qordoba or with customers. Keyphrases related to the call are automatically added to the call and searchable.
What do you dislike about the product?
If you add a meeting link to a call on a whim, it takes a few minutes to start recording on Qordoba (no instant) but I am sure it will improve with product enhancements.
What problems is the product solving and how is that benefiting you?
Automation of call recording for future, training for future customers at the company, analysis of calls, opportunity to review calls.
You can't be all your customer calls as a manager but with Gong you can listen to them later at your convenience. It also allows you to analyze content, search for it by keywords and limit how long a customer can access the recording.
It is also very to set up and use without any training.
Customer service has been very responsive as well.
You can't be all your customer calls as a manager but with Gong you can listen to them later at your convenience. It also allows you to analyze content, search for it by keywords and limit how long a customer can access the recording.
It is also very to set up and use without any training.
Customer service has been very responsive as well.
Recommendations to others considering the product:
Consider it for your Sales and CS teams and share the recordings across departments so you can learn from each other constantly.
Awesome software - helps immensely
What do you like best about the product?
Being able to search my calls for keywords.
What do you dislike about the product?
Nothing yet. So far it is really easy to use.
What problems is the product solving and how is that benefiting you?
Easy recaps of client convos.
Works well
What do you like best about the product?
I was not familiar with this type of software before using Gong.io and it is very useful
What do you dislike about the product?
I do not need an email everyday telling me which calls I have because I already have alerts
The transcribing could be greatly improved
The transcribing could be greatly improved
What problems is the product solving and how is that benefiting you?
Being able to analyse call data and to recapture any information that may have been lost previously. It also saves a lot of time from the traditional way of how i recorded calls.
Game Changer
What do you like best about the product?
Gong allows you to listen back to calls - pick up on cues or information you may have initially not captured from your buyer. I also like that there is a mobile app now and the ability to listen to others calls for professional development/ Sales Coaching.
What do you dislike about the product?
So far, I can't think of anything I dislike. In the past they did not have an app, but they now have an app with offline capabilities as well.
What problems is the product solving and how is that benefiting you?
Using Gong at our Company promotes professional improvement and the drive to improve as a sales professional across the entire organization - realizing what works and what doesn't work in a sales call/presentation and steering the ship accordingly to ultimately win more deals.
Gong for Enterprise Sales
What do you like best about the product?
I don't have to rely on my memory, so I can focus all my attention on the prospect, understanding his/her role in the business, the issues around the role, and the KPIs the prospect is measured. I can focus on good questions and thoughtful answers rather than frantic note taking.
What do you dislike about the product?
I've had a couple technical glitches (couldn't access a call once when I needed it) but customer support was extremely helpful
What problems is the product solving and how is that benefiting you?
Proper follow up, note taking, bringing back pain points later in the sales cycle.
Recommendations to others considering the product:
I recommend Gong for any service or product that requires multiple meetings. If used properly, the platform can make an individual look like a very smart person. I review each previous call the night before the next day's meetings, and I remind my prospects of the issues, questions, and concerns that were discussed in the previous call. I can't get detail like that from notes alone.
Useful insights, bad transcripts
What do you like best about the product?
Running back through the call to remember things like pricing incentives I’ve given or the client’s process.
Great for basic recordings (especially using zoom) for compliance and training.
Great for basic recordings (especially using zoom) for compliance and training.
What do you dislike about the product?
Transcripts are often very incorrect but this can be avoided by playing the call back
I wish you could use specific people as benchmarks for the rest of the team
I wish you could use specific people as benchmarks for the rest of the team
What problems is the product solving and how is that benefiting you?
Mostly use it for training purposes and to double check what was said on the call. The automatic zoom integration is great.
We don't use the insights as often because it is difficult to customize.
We don't use the insights as often because it is difficult to customize.
Recommendations to others considering the product:
Do some demos, have this integrated on a couple calls to see how well it will work for your team
As a team manager, Gong provides tremendous data and shadowing tools for training and mentoring
What do you like best about the product?
The talk time monitor is helpful in understanding if my team is doing more talking at customers or more listening.
What do you dislike about the product?
I have not found anything about the gong platform to dislike... easy to setup and easy to use!
What problems is the product solving and how is that benefiting you?
Team training and team shadowing. I lead a team of six partner managers and this makes it easier for me to play an active role in their career growth and to their success in their role on my team.
Recommendations to others considering the product:
I recommend Gong to any company that has a sales organization that has more than 5 sales reps on staff (or contracted)
Very useful tool for sales and training
What do you like best about the product?
Very easy to use, the UI is user friendly. Would recommend to any sales leader with a team of sales people. I also like the listen live feature without being on the call. I also like the speed up function and search capabilities built in.
What do you dislike about the product?
Need some more customized reporting but overall a good tool and easy to use platform.
What problems is the product solving and how is that benefiting you?
Gong allows me to be on a call with being on a call, I can listen on my phone in the car or a business trip. I can also use gong as a training tool for better sales enablement.
Recommendations to others considering the product:
buy it you will love it
A must have for sales
What do you like best about the product?
Salespeople always need to document their calls so they can both discuss internally as well as tie back that information in future calls. Gong makes this an easy process. Instead of trying to remember what the prospect thought about pricing, I can literally type in "pricing" and Gong will go to the time in the call when pricing was discussed.
What do you dislike about the product?
Nothing, I loved this tool. Managing a large pipeline this tool really helps going back and finding information that otherwise might have been missed.
What problems is the product solving and how is that benefiting you?
Shorter sales timeline, better rapport with prospects. Stronger internal pipeline reviews.
Call recording with all the bells and whistles
What do you like best about the product?
We use Gong within our Product Management group to record calls with customers where we are listening to product feedback or sharing solutions to unique product use cases or challenges. Since the content from the meetings are often valuable to other product team members or to engineering, Gong allows us to share the recording with the added advantage of being able to jump right to the relevant portions of the call.
The "who talked" timeline is a very useful tool to help us quickly jump to feedback from specific call participants as well what topics were discussed at that point in time. Transcription of calls has really improved and the fact that the entire call AND video are recorded is very useful if there was visual content shared that added value to the conversation.
The "who talked" timeline is a very useful tool to help us quickly jump to feedback from specific call participants as well what topics were discussed at that point in time. Transcription of calls has really improved and the fact that the entire call AND video are recorded is very useful if there was visual content shared that added value to the conversation.
What do you dislike about the product?
Adding meetings for recording when the calendar integration does not pick them up can be a hassle. It would be great if there was a way to add an email address to the meeting invitation that automatically tagged that meeting for recording.
What problems is the product solving and how is that benefiting you?
We have team members across multiple time zones and they are not always able to attend every call. Gong allows us to record the calls so they can be utilized later and Gong's timeline view of who spoke and what was discussed allows us to quickly jump to the high value discussion topics without having to listen to the entire recording.
Recommendations to others considering the product:
Definitely configure the calendar integration. Adding meetings manually is not terribly difficult but can get tedious without the calendar integration.
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