Gong
Gong.ioExternal reviews
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Improving My Phone Skills by Listening to Myself
What do you like best about the product?
I like that I can focus more on having a conversation with my client instead of taking rigorous notes because I know Gong is recording and I can easily find details as I go back and re-listen. This is helping me have a natural tone and I'm more effective as a salesperson.
What do you dislike about the product?
The way our company has Gong set up to automatically record is by linking a Join.Me URL in a calendar event. I rarely use that Join.Me link so my clients will often click on it thinking it is how they will connect. I have to explain that we actually won't be using that link and they still need to call in manually...
What problems is the product solving and how is that benefiting you?
The problem of not having a good way to train and improve my phone skills is being solved by Gong. I'm able to review calls, find out filler words or phrases that I can reduce, find out how I can better communicate with a client, and I can listen to my co-workers' calls to see how they operate and how I can change what I do to better myself.
Recommendations to others considering the product:
It's definitely worth considering if the price is right for you.
Great tool!
What do you like best about the product?
Easily and seemlessly records and transcribes all conversations/demos. Great for coaching feedback in 1:1's and in group demo listening sessions.
What do you dislike about the product?
Every once in awhile the calls don't record
What problems is the product solving and how is that benefiting you?
Coaching. Realizing certain bad phrases or questions... Learning to pause for effect.
Fast, Effortless Call Recording
What do you like best about the product?
Gong has been a game-changer for audio recording. In the past, the process of reviewing call recordings was a huge hassle. Being able to search multiple calls by keyword and see a breakdown of who is speaking when have made this process much faster and smoother.
What do you dislike about the product?
The search function isn't perfect, and sometimes it doesn't catch words perfectly. But overall it's a great feature.
What problems is the product solving and how is that benefiting you?
We have a solid database of recorded calls that have great information, but surfacing that information to the team for research and review can be challenging. Gong makes it easy for us to extract insights from our sales calls and customer interviews.
Recommendations to others considering the product:
Don't just use it for sales calls -- it can be a great tool for other teams who need to record internal meetings for future review (especially distributed teams).
Gong Review
What do you like best about the product?
Enables us to review our calls and gain actionable insight into what works and what does not. Great software for stepping up your game.
What do you dislike about the product?
Sometimes the sound quality is a bit shaky. Maybe it's just the line I use though.
What problems is the product solving and how is that benefiting you?
Sales tactics and call reviews.
Recommendations to others considering the product:
Get it!
An SDR Experience with Gong
What do you like best about the product?
Being able to listen to AE calls and develop my knowledge for my own future calls.
What do you dislike about the product?
Often takes a while to process calls. It can be frustrating to wait to listen to a call afterwards.
What problems is the product solving and how is that benefiting you?
Gong allows me to see how the demos I have booked do as meetings. It also has value as a training app because I can listen to other AE calls and learn how to be successful at the next level.
Recommended
What do you like best about the product?
That I Get to review my own calls and calls of others
What do you dislike about the product?
Cannot think of anything this is a solid software
What problems is the product solving and how is that benefiting you?
Recording calls with customers or potential customers. Allows for training, review important details etc.
Great Tool for Sales Calls! Effective for Coaching and Reviews
What do you like best about the product?
The ability to hear the call after its over to review anything I may have missed, or using the call as a coaching opportunity with Managers
What do you dislike about the product?
The scripts on what was said is not that effective, and sometimes the call is not recorded.
What problems is the product solving and how is that benefiting you?
Ability to coach and establish common use cases, so far it is a work in process
Great sales training tool
What do you like best about the product?
Searchable content of calls. It is very helpful in going back through when you can search for the information you're looking for from the discussion
What do you dislike about the product?
Sometimes the voice recognition is innacurate
What problems is the product solving and how is that benefiting you?
Able to be more responsive to clients and prospects as we can review calls after the fact rather than having to keep up with note taking during the call and potentially missing something
Pretty cool technology, coming along nicely
What do you like best about the product?
The interface is fantastic. There is zero lag when listening to recordings and it's really helpful to see who talked when. The alerts are really helpful and having the sections of the calls tagged are useful, although not 100% accurate. The people are also fantastic, very helpful - great support.
What do you dislike about the product?
The way you search for recordings or filter calls is a little clunky, but they're working on it. There could be more transparency with the roadmap, but I would attribute that to them just being a fast growing company.
What problems is the product solving and how is that benefiting you?
It's helpful to be able to expand the manager's ability to provide feedback on more than the direct calls they attend in person.
Polish up your skills or catch things you missed
What do you like best about the product?
Even for someone that's been in sales as long as I have its nice to go back and here areas you missed or pain points that aren't so direct. It helps you hear bad habits and refine your skills. Don't we all wish we had the ability to go back and analyze our calls but when its too late?
What do you dislike about the product?
Not much I dislike about gong. I'd suggest gong to anyone from new salespeople to the most veteran.
What problems is the product solving and how is that benefiting you?
Hearing all the things I need to to make the sale and meet the clients needs
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