Gong
Gong.ioExternal reviews
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Find the Answers You Need Quickly With the Stroke of a Key
What do you like best about the product?
I enjoy being able to search for a call topic with just a keyword or being able to review how often a customer has shared their positive experiences or not-so-good experiences about the product. This has been beneficial in helping to strategize for future calls.
What do you dislike about the product?
Not applicable at this time, but will let you know.
What problems is the product solving and how is that benefiting you?
Having the ability to review calls has been a great way to improve future calls. Gong saves a significant amount of time that would be spent via searching, with just the stroke of a couple keys.
Recommendations to others considering the product:
Not at the moment.
Gong has your back
What do you like best about the product?
Tool is easy to use, helps me easily search back on calls to find specific questions, and provides my customers with great recordings.
What do you dislike about the product?
I wish we could search for a questions among several call recordings, rather than just one.
What problems is the product solving and how is that benefiting you?
I can easily share questions from customers with our technical resources, I am able to recall back to important details, without having to listen to a whole hour long recording.
Great tool for feedback, call auditing, coaching, and data collection.
What do you like best about the product?
The ability to tag team members and have them receive the comments through Slack, whether this is to give feedback or share calls/snippets. This greatly improves adoption as it leverages existing tools.
What do you dislike about the product?
Scorecards are a good feature, but the fact you have to give an overall 1 - 5 score for calls and this can't be omitted is a shame, as this is very subjective and is the focus of the scorecard-related insights.
What problems is the product solving and how is that benefiting you?
-Increasing the volume of call audits.
-Giving feedback to reps.
-Giving reps a way to request feedback.
-Creating libraries of snippets/calls for onboarding and training.
-Giving feedback to reps.
-Giving reps a way to request feedback.
-Creating libraries of snippets/calls for onboarding and training.
Amazing Sales Analysis platform
What do you like best about the product?
the ability to find specific keywords and trace them in the call
What do you dislike about the product?
nothing, it's easy to use and generally great solution
What problems is the product solving and how is that benefiting you?
we can hear our AE's through their cycle
Gong is awesome
What do you like best about the product?
Made getting familiar with the product way easier. This was my first tech sales job, so being able to listen to a bunch of calls helped me sound confident with my first couple calls
What do you dislike about the product?
Have had some issues with some reps calls not getting pulled into gong. Still working on getting this resolved, but have enough calls to train off of. Would be nice to be able to review my own calls though.
What problems is the product solving and how is that benefiting you?
I just started at a new company, so Gong made it way easier to familiarize myself with the product and talk tracks that more tenured reps have been doing. It allowed me to get comfortable talking about the product way quicker than if we were without it
Great Tool for self coaching!
What do you like best about the product?
That IO can listned to the calls for things I might have missed , make improvements, and best proactices
What do you dislike about the product?
notifications are delayed., someimes adding to calls times out,
What problems is the product solving and how is that benefiting you?
areas of improvement, specifically talking to much. and not hearing the clients goals
Recommendations to others considering the product:
im unable to take screenshots throught the VDI, company policy
Gong is my must have tool for my user interviews.
What do you like best about the product?
I like the transcription functionality a lot, and the alerts driven by keywords.
What do you dislike about the product?
Don't know where to cancel alerts. Organizing calls in the Libary is still very manual
What problems is the product solving and how is that benefiting you?
Record user interviews and notetaking.
Recommendations to others considering the product:
There is an opportunity to improve the accuracy of the transcription functionality
Gong using I.T Software to enhance customer's sales journey
What do you like best about the product?
I like how it picks out your pricing section. I also really like how easy it is to share your call's with customers or colleagues. It makes it really easy to coach and support colleagues.
What do you dislike about the product?
nothing I feel that gong fulfils my needs.
What problems is the product solving and how is that benefiting you?
I can share calls with customers and use snippets I share to point out how the customer has seen the benefits of the product I have demoed to them and how it will benefit them in the future. I also found it a great tool to use to celebrate a job well done and use to give other's advice.
Recommendations to others considering the product:
Go for it, your staff will use for self improvement and manager's will use it to coach
Excellent Marketing Training
What do you like best about the product?
I love the statistics of the recorded calls. The feature of giving different percentages when grading the conversation is my favorite part. It really teaches you a lot about yourself.
What do you dislike about the product?
I dislike the accuracy sometimes of the transcript. I absolutely love the transcript and think it's necessary, but it is not always accurate. Who is talking matched up with the name is what is usually wrong.
What problems is the product solving and how is that benefiting you?
I am solving the length of my dialogue and how much I allow the client and I to go back and forth between conversations. As I tend to let them speak much, then I would speak, then I would end the call.
Recommendations to others considering the product:
Pay attention to the stats, and why they matter.
Great Platform!
What do you like best about the product?
Gong is easy to use, has a tonne of helpful resources and marketing material, and the speech recognition AI is amazing.
What do you dislike about the product?
I submitted a question to customer support and have still not heard back (2+ weeks).
What problems is the product solving and how is that benefiting you?
Training new sales staff to make calls. Have been able to establish best practices and easily classify calls into a resource library for staff.
Recommendations to others considering the product:
Take advantage of the training and marketing resources.
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