Gong
Gong.ioExternal reviews
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Gong is extremely easy to use and provide quality insights
What do you like best about the product?
It's easy to use. I love that I don't have to remember to record the calls
What do you dislike about the product?
I dislike the fact that it also records my internal meetings, but I believe there might be a setup that prevents this from happening?
What problems is the product solving and how is that benefiting you?
I've had way better 1:1 sessions with my managers after Gong. All my calls are in the system, I can easily share them with my manager and they can add their feedback directly on the tool so I have it even before our 1:1.
It is also great for our alignment with customers and between teams since we can just go back and listen to a recording whenever we need to recall what was said to/from a customer.
It is also great for our alignment with customers and between teams since we can just go back and listen to a recording whenever we need to recall what was said to/from a customer.
Focus on conversations, not on taking notes!
What do you like best about the product?
Gong allows me to focus on engaging with my clients and actively listen instead of taking notes. Because I can go back and review my calls, and jump immediately to the segments the analytics have highlighted, I know I'm not going to miss any key details.
What do you dislike about the product?
So far, I haven't noticed anything to dislike! The program seems intuitive and our entire sales team uses it. We even use it as part of our KPI goals. Seems to be working great.
What problems is the product solving and how is that benefiting you?
I have been able to really interact with clients and identify potential additional services opportunities because I am not focused on acting as a meeting recorder, but rather am truly engaged.
Recommendations to others considering the product:
Do it!
A consistently positive experience
What do you like best about the product?
I love that I can focus on the client in my meetings and go back to thoroughly review the call to create my follow-up. It's an invaluable asset in the world of sales.
What do you dislike about the product?
There's nothing I dislike about Gong. It's user friendly and simple to use.
What problems is the product solving and how is that benefiting you?
If I have missed something a customer a specified in a meeting, I can go back to that call to seek the clarification I need.
Account Executive
What do you like best about the product?
I love the transcipt feature so I can look back on info the client provided. I also love that I'm able to send snippets, its great to show off my convos to my manager.
What do you dislike about the product?
I don't like that everyone has access to our personal calls. I would like if you had all our calls locked and we could choose which ones to share.
What problems is the product solving and how is that benefiting you?
I love that I can provide accurate follow up because Gong records and reminds me of what I promised.
Amazing tool!
What do you like best about the product?
Ability to review past calls is amazing for both Account Executives looking to gain more information from SDR meetings or for SDRs to hone in on skills as a new hire. Super valuable in many facets.
What do you dislike about the product?
I think Gong could benefit from an improved search function, seems like it doesn't work intuitively. However, this could be due to internal structuring and how my company tags meetings.
What problems is the product solving and how is that benefiting you?
Learning our product from our experts in a professional, real-life setting has been the most valuable experience as an SDR looking to advance through his career and hopefully make his way into a closing role.
Gong is an amazing tool that all call centers need to use!
What do you like best about the product?
The feedback portion of Gong is the best part of Gong! It allows you to have interactive feedback with your coach and teammates on aspects of calls. The calls that are recorded come to your email for you to quickly access and review firsthand.
What do you dislike about the product?
I dislike the fact I don't know how to use it that well. It's either because of my time management or maybe there isn't enough scheduled time for training on Gong.
What problems is the product solving and how is that benefiting you?
I am now able to see in text form what I do well and what areas I need to improve on. For example, I can see when I'm thrown a curveball, I talk too much and potentially talk myself out of meetings.
Recommendations to others considering the product:
Get it for your team today!
Great tool!
What do you like best about the product?
The way that Gong acts as a learning and educational tool.
It is great for when new employees want quicker and more efficient learning, since it allows you to observe both best and less good, examples, of how to conduct yourself during meetings with clients.
The algorithm is also quite impressive.
It is great for when new employees want quicker and more efficient learning, since it allows you to observe both best and less good, examples, of how to conduct yourself during meetings with clients.
The algorithm is also quite impressive.
What do you dislike about the product?
it can put some pressure on the conversation since people can become a bit self-aware while knowingly being recorded, but it is not a big issue, in my opinion.
The search function could also be a bit more granulated.
The search function could also be a bit more granulated.
What problems is the product solving and how is that benefiting you?
Learning quicker and better from other colleagues in the same position.
At the same time, learning quicker from my own mistakes, since one can quickly review themselves after a meeting.
At the same time, learning quicker from my own mistakes, since one can quickly review themselves after a meeting.
Great tool to keep track of sales!
What do you like best about the product?
tracking for keeping up with sales and clients as well as the ability to leave notes
What do you dislike about the product?
There isnt much I dont dislike, it has been a useful tool ulimately
What problems is the product solving and how is that benefiting you?
how to keep track of clients and various accounts, the benefits of using the call system
Gong is a invaluable tool throughout the sales process!
What do you like best about the product?
The ability to quickly search for calls by tag, opportunity, or attendees...and how it seamlessly integrates with Zoom.
What do you dislike about the product?
Honestly, nothing. I admittedly haven't used some of the more advanced features, but for what I use it for, it's excellent!
What problems is the product solving and how is that benefiting you?
Identify, re-affirm action items. Track deal life cycle and get up-to-speed on deals (read through emails, listen to calls in which I was unable to attend)
Absolutely fantastic asset
What do you like best about the product?
Absolutely fantastic asset allowing you to listen to not only your own calls but the calls of top performing sales reps, enabling you to constantly hone your own skills.
What do you dislike about the product?
Now and then seems to mismatch the names of the callers
What problems is the product solving and how is that benefiting you?
Missed opportunities
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