Gong
Gong.ioExternal reviews
6,518 reviews
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Awesome told to training and feedback
What do you like best about the product?
Having the ability to go back and review calls is such an important way to improve and get feedback. Beyond that, going back and reviewing call so that I am sure I did not miss anything a customer might have mentioned.
What do you dislike about the product?
So far so good. Would like to see more analytics and features on how to quantify a call or bad call, and ways to improve. Better Note taking features.
What problems is the product solving and how is that benefiting you?
Gong has been instrumental in helping to improve training and our sales process.
Recommendations to others considering the product:
If your team interacts with customers, you should give this a try.
Gong Review
What do you like best about the product?
Gong is a great tool to review calls for something that I might've missed. I also enjoy being able to share with the attendees as a reminder for action items, how-to's, etc. Sharing calls for training purposes is also helpful for every team.
What do you dislike about the product?
Sometimes the key word searches don't render properly. If another attendee joins late, it doesn't capture their percentage of time talking.
What problems is the product solving and how is that benefiting you?
I like that we're able to see terms that are commonly used across our customer base to focus our training on those areas first. Additionally, it allows team members to see which talk tracks work for others. It also benefits me to ensure that the percentage of time that I am talking is less than or equal to the person that I'm meeting with.
Recommendations to others considering the product:
Allows you backtrack on sales and strategy calls, use to your advantage.
Nice features. Great for review and replay.
What do you like best about the product?
You can listen to individual speakers, making replay/review quick and painless.
What do you dislike about the product?
Not much so far in my experience of using it.
What problems is the product solving and how is that benefiting you?
Primarily customer research sessions.
Gong is extremely valuable
What do you like best about the product?
Love the ability to toggle playback speed and insightful UX.
What do you dislike about the product?
The call search function triess to be intuitive by offering options that are often unrelated.
What problems is the product solving and how is that benefiting you?
Being in sales, the analysis of my calls for improvement has been a big part of my strategy for success. Gong makes it easy to find specific areas that I'm focused on improving.
Account Executive
What do you like best about the product?
The ability to transcribe my entire conversation and Gong pulling out key components of the conversation so it's not simply just the recording.
What do you dislike about the product?
Nothing to note. I've liked everything I have used it for
What problems is the product solving and how is that benefiting you?
Coaching, effectiveness of future meetings, and analytics.
Dope
What do you like best about the product?
Listening to my calls in the easiest way possible
What do you dislike about the product?
It takes like 15 minutes to be able to access calls :(
What problems is the product solving and how is that benefiting you?
Easier for my sales manager to listen and coach me
Targeted Feedback and Training
What do you like best about the product?
The ability to tag moments in the call for targeted training and feedback. Additionally, just being able to see the ratio of our rep talking, as opposed to the prospect.
What do you dislike about the product?
The recorder sometimes goes haywire and beeps randomly during the call.
What problems is the product solving and how is that benefiting you?
We're able to hold people accountable and streamline our pitch.
Recommendations to others considering the product:
Use it!!! Don't just tell people you've implemented it. Make is a regular part of the feedback process.
Helping to uncover my blind spots
What do you like best about the product?
I love that I am able to revisit the things I did well and the things I can improve on, as well as the ability to request valuable feedback from my manager and peers.
What do you dislike about the product?
The hardest thing to get over is listening to my own voice.
What problems is the product solving and how is that benefiting you?
Sales performance increase and the ability to have coaching to bring continual improvement!
Review of Gong
What do you like best about the product?
I have been using gong and I have been very impressed with its features and I love the recording aspects of a call to relisten to and playback later.
What do you dislike about the product?
So far I like everything about gong. I like the auto emails too alerting when I have a call to review etc.
What problems is the product solving and how is that benefiting you?
Analyzing my customer calls and helping to provide the best services when pitching our services to solve their business problems.
Great sales training and coaching tool
What do you like best about the product?
Gong allows us to onboard new reps faster by giving them multiple "best practice" calls to listen to. Its a terrific supplement to sitting in on actual calls/meetings. We also love the ability to send/request notes from colleagues on specific parts of a call, i.e. discovery or pricing discussion.
What do you dislike about the product?
So far my only complaint is that the user management process is a little clunky but this is a minor quibble.
What problems is the product solving and how is that benefiting you?
More efficient and effective onboarding of new sales reps. Very efficient way to coach on specific elements of a sales call and reinforce training and methodology.
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