Gong
Gong.ioExternal reviews
6,518 reviews
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Extremely useful and user friendly tool for call captures
What do you like best about the product?
The AI tool that summarizes the bullet points in the agenda and the summary of follow up items
What do you dislike about the product?
I think the AI tool could be improved. I still keep manual notes and use the Gong notes as a gut check, not the end all be all for full reliability.
What problems is the product solving and how is that benefiting you?
summarizing calls so I can have an additional source of information in maintaining customer profiles
Helpful and efficient
What do you like best about the product?
I love how Gong takes notes on my meetings. It feels like I have a lovely virtual assistant to remember all the little details so I can be focused on bigger picture.
What do you dislike about the product?
Somtimes the notes that Gong takes aren't exactly correct. It isn't a big deal but occasionally it can interept something either I or someon on my call says diffferently than intended.
What problems is the product solving and how is that benefiting you?
Gong helps to keep me focused on big picture and be present on my calls, knowing that it will catch the summary and main points of the call.
Great intel tool for Product Marketers
What do you like best about the product?
Gong is a great way to ensure our marketing team is on the pulse of our prospective and existing customers, at scale. Before we'd try to sit in on sales calls, but it was an organizing nightmare and hard to go back to reference call details or share snippets with others. Gong is a game-changer for me as a product marketer in better understanding our prospects pain points in their own language, what objections and questions they have, and how our messaging is resonating. That's just from the basic features, we're just scratching the surface in terms of what the tool can do.
What do you dislike about the product?
The transcription has gotten better but still isn't quite as good as I'd hope. And similar with the tools like text recognition from screen sharing (e.g. for searching for calls where salespeople are using specific marketing assets). It's a great idea but often misses a fair amount of those calls when searching.
What problems is the product solving and how is that benefiting you?
Giving the marketing team much wider and deeper insight into our prospective & existing customers, which is key for us to ensure tailored messaging, among many other things.
Gong is superb and really helps to improve efficiency with client relationship management
What do you like best about the product?
I love the AI summaries that are available after a call is transcribed, allowing me to easily create follow up emails that save me time and are actually accurate!
Gong has incredible features elsewhere too, including pipeline management, rep management/tracking, and insights about call data that help me understand best-in-class outcomes like talk ratio, longest monologue, patience, and more!
Gong has incredible features elsewhere too, including pipeline management, rep management/tracking, and insights about call data that help me understand best-in-class outcomes like talk ratio, longest monologue, patience, and more!
What do you dislike about the product?
Nothing I can think of, as it helps with my key focus around renewals/retention.
What problems is the product solving and how is that benefiting you?
Gong helps me better manage client relationships to drive retention and growth efforts, especially saving me time with AI summaries after a meeting has concluded.
Great tool, our reps love it
What do you like best about the product?
User adoption - it's our reps favourite tool. They are logged into Gong 24/7
Ease of use.
Ease of use.
What do you dislike about the product?
Processing times are ocassionally long.
Connection to the CRM is not consistent.
Connection to the CRM is not consistent.
What problems is the product solving and how is that benefiting you?
Capture as much information as possible.
Simplify note taking.
Share valuable customer insights accross the organization.
Sales and CS training/coaching.
Simplify note taking.
Share valuable customer insights accross the organization.
Sales and CS training/coaching.
Amazing software - critical to helping me do my job
What do you like best about the product?
Gong's product is second to none and withuot it, i couldn't do my job properly - it's my most visited tab on Chrome! The wide ranging suite of features and functionlities really help me coach the team and gain great visibility over our pipeline. I highly recommend it to any commercial leader, and see huge benefits for it right the way across our organisation.
What do you dislike about the product?
Since we purchased our package, the support model has changed drastically, which is infuriating.
What problems is the product solving and how is that benefiting you?
Visibility of pipeline, visibility of prospect and customer challenges, sales team coaching, scalability
Gong used to review for call notes and complete and accurate follow up.
What do you like best about the product?
Search and transcript feature. If I don't have time to make notes right away and set follow up, I can go into Gong later. I am not in sales, I am sales support.
What do you dislike about the product?
It does not appear to capture, and use in the transcript dialog the name of the 3rd party the client and I are calling. This can make the transcript harder to follow accurately.
What problems is the product solving and how is that benefiting you?
Creating accurate notes and follow up when I need to go back to that call. Often I have a higher priority than making notes and follow up right after the call.
Gong drives efficiencies
What do you like best about the product?
I love that my client calls are seamlessly recorded to ensure I do not miss any part of the discussions. After the call is finished you have the ability to review the call, gain feedback on your effectiveness and there is also Next steps and an AI email generation option for follow up. It easily integrates into my zoom or google meeting applications.
What do you dislike about the product?
You need to make sure you end one client call and complelty hang up so that you can separate the two within the system.
What problems is the product solving and how is that benefiting you?
Gong captures my dialog so that I do not miss any details, it also helps with follow up and next steps, so that I do not miss any deliverables
Gong is a game changer and a life saver!
What do you like best about the product?
As an Account Manager, I need to have a comprehensive understanding of why my new accounts chose to partner with us in the first place. With churn within my organization and team members moving into new roles, it’s not always feasible to rely solely on internal handovers. I need to gather additional information independently.
This is where Gong becomes instrumental. Through Gong, I can identify the use cases for my accounts, understand the key players involved, and anticipate the challenges they may face, enabling me to better prepare for meetings
This is where Gong becomes instrumental. Through Gong, I can identify the use cases for my accounts, understand the key players involved, and anticipate the challenges they may face, enabling me to better prepare for meetings
What do you dislike about the product?
Not a lot that I can think of currently.
What problems is the product solving and how is that benefiting you?
Gong helps me reflect back on my call and allow me to see areas of improvement. I can track key talking points, tone and listen back to key point that I may have missed in the call.
Gong Experience
What do you like best about the product?
Gong is the virtual assistant that is there to take notes are you proceed with the meeting, as you engage with your clients. It records the call, does the minutes, all on its own, the ease of use its one of its highlights. I use it in every meeting and depend on the summary at the end to ensure that i dont miss key points of my meetings.
What do you dislike about the product?
The only item to remember is to add gong when ever you do send out a meeting invite, outlook does not automatically add the hyperlink to the meeting.
What problems is the product solving and how is that benefiting you?
Note taking, meeting recap, take aways
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