Gong
Gong.ioExternal reviews
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Gong helps me get better
What do you like best about the product?
The ability to reflect on myself. when you do demos you don't hera yourself. Gong gives you the ability to reflect
What do you dislike about the product?
Management reading everything. They can comb through calls and pick up on arbitray things and nit pick
What problems is the product solving and how is that benefiting you?
identifying pain point sbetter
Fantastic for self-review
What do you like best about the product?
I love how easy this is to dissect certain aspects of calls by category. It's really easy to go find where you're talking pricing, competitors, etc
What do you dislike about the product?
Sometimes the NLP is a little wonky. It doesn't always get the conversation exactly right, which can be a little frustrating when you try to search for particular words.
What problems is the product solving and how is that benefiting you?
Self-improvement. Making it easy to get self-feedback and managerial feedback on certain components of the sales cycle
Recommendations to others considering the product:
If feedback is important and you have time for it, this is a great product.
New Business Director
What do you like best about the product?
the fact that i can search parts of calls and find info quickly helps me be more efficient
What do you dislike about the product?
doesn't always recognize our calls when they are recorded because of gotomeeting issue
What problems is the product solving and how is that benefiting you?
more efficient, quicker in sending follow up emails and then i can also share calls with my boss
Recommendations to others considering the product:
get a meeting software that is easily integrated with gong
Loving Gong
What do you like best about the product?
The customer service from Gong has been amazing - they've readily integrated requests and offered ways we can optimize our usage of the tool. It's great to be using a tool that's outputted from a lean team like Gong.
What do you dislike about the product?
Once in awhile my videos won't upload synch properaly - in addition, it would be great if Gong could synch with Amity.
What problems is the product solving and how is that benefiting you?
Smarter talks with my customers - in addition, it's fuelled transparency across our organization. As I'm able to better to see the discussions my clients had with the sales team before the hand-off to Success occured.
Really helpful... with some Google calendar integration challenges
What do you like best about the product?
Gong is AWESOME for helping you to go over calls with your manager, and being able to make sure you catch all of the details in your calls with prospects.
What do you dislike about the product?
The Google calendar integration seemed to be particularly difficult. I only use Go-To-Meeting via the Google Calendar application and for whatever reason, it took my manager a couple of conversations with the CSM to make sure it worked. Occasionally it still will not record my calls.
What problems is the product solving and how is that benefiting you?
Gong helps to ensure that our team can standardize our conversations with prospects as much as possible. This helps to drive value for folks evaluating our software and allows us to best scale our approach as a team.
Great asset for sales orgonizations
What do you like best about the product?
Being able to return to past calls and review them.
What do you dislike about the product?
Having to disclose up front that the call is being recorded. Can be hard to get in the habit.
What problems is the product solving and how is that benefiting you?
It allows me to identify areas of improvement for me. It helps me refine my talk track.
An interactive Sales Bible
What do you like best about the product?
Gong has allowed me to identify what works, what doesn't work and how I can close more deals. It also allows me to go back onto my calls and catch subtle clues that I may not have caught during the meeting.
What do you dislike about the product?
I do several international calls in foreign languages, which Gong does not translate yet...but this is a minor part of my business.
What problems is the product solving and how is that benefiting you?
Gong allows me to continuously improve my pitch and move deals forward by focusing on what is resonating with my prospects.
Call Review in minutes
What do you like best about the product?
The ability to dissect a call for game-film, follow-up, feedback, and note-taking by using the search function to find actual words used throughout the call.
What do you dislike about the product?
Occasionally calls will not be recorded, but this tends to only happen when things are re-scheduled, or the organizer is switched. What we always do to prevent that is copy Gong on the calendar invites, and that always works.
What problems is the product solving and how is that benefiting you?
Following up after meetings is critically important to our customers' success, and Gong allows to go back and check action items, deliverables, and time-sensitive work that is needed to be done so that nothing slips through the cracks, and we maintain customer satisfaction, ultimately leading to more renewals.
Recommendations to others considering the product:
Another great way to use gong is to monitor your consistent use of filler words like "um" "okay" "absolutely" and my least favorite question of all time: "does that make sense?"
Gong is super effective to evaluate where you need to improve your Sales
What do you like best about the product?
I like that it specifies what has been talked about the most that way I can analyze what the customer really needs before the follow up call.
What do you dislike about the product?
I don't really have anything I dislike, I feel Join.me is the reason most calls aren't recorded properly
What problems is the product solving and how is that benefiting you?
I am solving the needs of my customers. Really pinpointing what I need to improve, as an individual.
Recommendations to others considering the product:
Use IT!!
Indispensable tool for growing sales teams
What do you like best about the product?
Gong makes it incredibly easy to record calls, organize by topic, and spread that "tribal knowledge" throughout a sales team. It's easy to get set up and know that Gong will automatically record your calls for later review and sharing. I love the playback speed controls (1.25X, 1.5X, 2X) so I can review calls quickly and spend less time doing it. The transcriptions make it easy to find calls related to certain topics or competitive scenarios as well.
What do you dislike about the product?
The UI feels a little outdated--it's not clunky so much as it is just a little plain. I'm sure the design will improve with time and it does not interfere with the functionality.
What problems is the product solving and how is that benefiting you?
It makes 1:1s with my manager more effective, as I can quickly pull up specific points in a call for feedback and coaching, and new hires can go into the tool to listen to specific topics, people, or types of calls. I like reviewing my calls to find ways to improve, quickly go back in a call to find a point I didn't take notes on, and hear the nuances I may have missed the first time that can help pull a deal along.
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