Gong
Gong.ioExternal reviews
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Sales Development
What do you like best about the product?
I like how easy Gong is to use; it is literally integrated with everything I need it to be.
What do you dislike about the product?
It is in every call. There should be an option to include gong at the beginning.
What problems is the product solving and how is that benefiting you?
Sometimes, things slip the memory and it is useful to go back and read what interested the potential prospect.
A MUST for any sales organization.
What do you like best about the product?
The best part of Gong is the way they break down the speakers in the call, highlight when each participant is talking and the topics that were covered throughout the call. Also great are the keyword that are shown on each call.
What do you dislike about the product?
Sharing the call recordings with prospects could be a little cleaner - but overall still works well.
What problems is the product solving and how is that benefiting you?
- Better attention to calls with prospects
- Better follow up emails
- Great for coaching sales reps
- Great for getting full context on alls
- Better follow up emails
- Great for coaching sales reps
- Great for getting full context on alls
Easy to use and effective
What do you like best about the product?
Ability to give all attention to customr
What do you dislike about the product?
Sometimes people ask why it's there and get nervous the call is being recorded but I just assure them it's so I can review notes later.
What problems is the product solving and how is that benefiting you?
Ability to go back and listen to calls
Gong is Great
What do you like best about the product?
The ability to search for recordings as well as specific sections within a recording is high beneficial when I need to watch a number of different recordings.
What do you dislike about the product?
I sometimes don't have the option to turn it off if someone else has made the meeting and hasn't logged in for various reasons.
What problems is the product solving and how is that benefiting you?
It has helped us keep consistent messages throughout out sales presentations.
Awesome tool to maximize productivity
What do you like best about the product?
Gong is great because it can centralize calls from any Webex account within my company, but mostly because calls are searchable and readable.
What do you dislike about the product?
The fact that it don't enables me to select previously the calls I want to make available in Gong (mostly because there are some calls with sensitive information I don't want to make company-wide available).
What problems is the product solving and how is that benefiting you?
Enable the access of company-wide calls with customers, being able to search them according to the terms of my interest. It really helps to leverage internal knowledge.
My company uses Gong to record demos of our software, and I listen to the recorded calls to learn
What do you like best about the product?
I like that you can record them, play them back, & I think it's cool that you can visually see what subjects are talked about
What do you dislike about the product?
I can't think of anything! Perhaps making the chat more visually accessible?
What problems is the product solving and how is that benefiting you?
Giving new SDRs the opportunity to listen in on calls on their own time. We've gotten more experience out of it.
Great Sales Development Tool
What do you like best about the product?
I like the ability to completely review my sales calls and understand how to improve each time.
What do you dislike about the product?
There is nothing i dislike. The only thing that I have come into problems with is when audio is not recording on my calls.
What problems is the product solving and how is that benefiting you?
I realize how I use some words too much in my speech. I can reflect on ways to improve each time.
Recommendations to others considering the product:
very intuitive and easy to use.
Great for reviewing performance
What do you like best about the product?
The intelligence of the platform. I'm able to search with key terms, and highlight specific areas of the conversation.
What do you dislike about the product?
Not much to dislike, the user interface and design could be improved upon.
What problems is the product solving and how is that benefiting you?
The primary value that Gong delivers is the ability to revisit my conversations and dissect them to improve myself.
Crucial for any sales team
What do you like best about the product?
Great for onboarding and training new reps. Instead of having the additional hassle of adding them to calls, new reps can listen to recorded calls at any time. Gong also provides a great way to review any key points from a conversation after the fact.
What do you dislike about the product?
Not much to dislike, I haven't had any complaints.
What problems is the product solving and how is that benefiting you?
Training new sales reps and improving performance through reviewing and analyzing recorded calls.
Very useful tool for sales management
What do you like best about the product?
I like the ability to monitor the customer engagement on the call, and jump to various portions of the conversation
What do you dislike about the product?
I'd like to have more control over the AI - I find it often tracks elements I wish it could exclude
What problems is the product solving and how is that benefiting you?
Gong has been an exceptional tool for coaching and feedback. Additionally, reps have benefited greatly from being able to listen to examples from their peers.
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