Gong
Gong.ioExternal reviews
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Sales is incomplete without Gong
What do you like best about the product?
Gong is an easy-to-use tool that every sales team should adopt. From new hire training, enablement of existing reps, and overall deal review.. Gong touches it all. We've set up alerts through a Slack integration to notify our team when certain keywords are used so we can follow up with appropriate team members. Gong's flexibility allows your team to view specific topics discussed too. I'm sure we've only scratched the surface of it's capabilities!
What do you dislike about the product?
The transcription service is a little spotty sometimes, but that is with all transcription services.. It learns as it goes and is getting better but I wouldn't plan on relying on it heavily.
What problems is the product solving and how is that benefiting you?
Gong has given our Sales Leadership Teams exceptional insights into our teams day to day. We are solving problems we never even knew we had!
Most useful customer-facing business tool
What do you like best about the product?
Gong is clear in audio, keeps track of speakers, has transcripts, and records screen share. It helps me all the time with following up with my clients and is so hassle-free.
What do you dislike about the product?
Nothing! I feel like for everything that it does there is nothing lacking right now for me in a customer facing role.
What problems is the product solving and how is that benefiting you?
N/a with problems. I love that the video playback doesn't store in my own laptop but Gong keeps track of it.
New Day ...new deal with Gong
What do you like best about the product?
As a manager, I love the deal warnings board and the ability to link right to our CRM to make changes and adjustments. I will use this in my 1:1s with my sales team. The reviews will better stage the deal and remove "happy ears" to close.
What do you dislike about the product?
Not sure yet. I have been on Gong for 2 months.
What problems is the product solving and how is that benefiting you?
We are deploying and improving our forecasting. Having a true forecast is critical to management and each AE.
Most in depth insights
What do you like best about the product?
I really enjoy the ability to score calls and share calls with more senior teammates to crowdsource the best tips and feedback. The metrics provided by Gong are amazing, the talk ratio between myself and the client, pausing in between questions being asked and response time, longest time monologuing- so helpful for being a better presenter and more active listener.
What do you dislike about the product?
I dislike that when I am reviewing a call, if I am screen sharing, I lose the ability to view the actual screen of myself or the client for that time. Sometimes the body language is helpful and the extra context is nice when trying to strengthen those professional relationships.
What problems is the product solving and how is that benefiting you?
I am solving for conversation skills that are key to being an active listener and engaged part of the conversation. The benefits of seeing that my monologue was too long, or I was too rushed to answer a question, further strengthen the relationship I am able to build with clients. The ability to search a call for key words is phenomenal in saving time when working with a high volume of clients!!
Recommendations to others considering the product:
Spend some time playing with it to become familiar with all of the tools and analytics available
Easy to use, flat out works
What do you like best about the product?
Easy to record, easy to playback and skip to the relevant part of your meeting that you are looking for. Our whole team can review our calls, great for internal and external sharing.
What do you dislike about the product?
Not a whole lot to dislike. I would like the snippets to be a little easier to create. It's not very intuitive, but once you understand how to do it, it's relatively simple.
What problems is the product solving and how is that benefiting you?
Sharing calls with customers and tracking if they have viewed them. Sharing calls internally. Reviewing my own calls and quickly getting to the relevant part of the conversation.
steal like an artist
What do you like best about the product?
Being able to watch my teammates boss their calls. So I can learn from them and become a rockstar faster.
I love coming in to see somebody has watched my call and given feedback.
I love coming in to see somebody has watched my call and given feedback.
What do you dislike about the product?
Not much at all. If there was one thing it would be people don't put there calls into folders for me to find them quicjer. If there was a way to automate this it would be great.
What problems is the product solving and how is that benefiting you?
I am able solve gaps in my knowldege in every aspect of the sales process. Doing this allows me to close deals faster as I am upskilled faster. thanks you for the help gong!
Love Gong
What do you like best about the product?
Gong is so helpful for the remote work that we do; i can go back and listen to my calls and my manager can do the same. There are so many cool features that help us focus on what we want, without having to do all of that manual work!
What do you dislike about the product?
Really not much that I dislike about Gong, it's easy to use and often with sales tools they can be outdated and clunky,this is really user friendly and ive never experienced any glitches
What problems is the product solving and how is that benefiting you?
Sales training is really helpful, it makes it easy to go back and reflect on calls, as well as have our entire team aligned in what we're saying to our clients.
A must-have
What do you like best about the product?
Gong has made my onboarding so easy and impactful. Being able to be caught up to speed on the happenings of all the accounts I was inheriting is immensely beneficial to both me and my customers. Additionally being able to get both AI, peer, manager, and self-feedback is fantastic.
Updating this a bit later, I would not work for a sales-organization without Gong. It makes my previous jobs look like the stone age. New update, still unbelievable value, I now use engage is is even more awesome as is the summary tool.
Engage makes follow ups so easy and so good.
Updating this a bit later, I would not work for a sales-organization without Gong. It makes my previous jobs look like the stone age. New update, still unbelievable value, I now use engage is is even more awesome as is the summary tool.
Engage makes follow ups so easy and so good.
What do you dislike about the product?
Gong doesn't do the best job of dealing with duplicate accounts in sfdc. (the SFDC search feature does it better) so occasionally I find it difficult to find the right account. I wish Gong would allow me access the recordings a bit faster, I think it waits for teh AI to have reviewed the call before I can view/share the recording.
What problems is the product solving and how is that benefiting you?
Onboarding efficiency. Account Transitions. Ease of receiving feedback. Ease of sharing best practices.
Allows for better focus on calls because you know your notes are basically done for you. Very easy to share recordings and track their opens.
Engage makes follow ups so easy and high quality
Allows for better focus on calls because you know your notes are basically done for you. Very easy to share recordings and track their opens.
Engage makes follow ups so easy and high quality
Gong review , great experience
What do you like best about the product?
Visibility into calls, analytics on topics, deal management and insights
What do you dislike about the product?
Analytics can be improved, deal data and reporting
What problems is the product solving and how is that benefiting you?
Training of sales reps, insights into deals, forecasting and looking into problematic deals
Gong is Amazing
What do you like best about the product?
The insights and tools are fantastic. Gong has allowed me to better understand my habits (ie. how quickly I wait to speak before a client finishes talking) as well as helps track my deals.
Would recommend 10/10
Would recommend 10/10
What do you dislike about the product?
If you cancel or reschedule a meeting, it can be hard to add Gong back into a zoom meeting last minute if a client shows up for the call
What problems is the product solving and how is that benefiting you?
I love the key word indicators that alert me if a deal is ever in jeopardy because a topic such as "pricing" or "next steps" were not mentioned.
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