Gong
Gong.ioExternal reviews
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Gong is great for your Sales call//training needs
What do you like best about the product?
I like the dashboard view of Gong. It is easy to navigate between your own calls and calls from other team members. It is also helpful seeing the associated deal amount on the calls that are attached to specific deals.
What do you dislike about the product?
I don't think I am using Gong to its fullest capacity. This is in part of my internal management though, not necessarily the product. There is a lot we can do inside the platform.
What problems is the product solving and how is that benefiting you?
The main benefit I retrieve from gong is call coaching and feedback I'm able to receive on recorded conversations.
Recommendations to others considering the product:
NA
10x ramp up time!
What do you like best about the product?
Thanks to Gong my ramp up time has been reduced by 10x! Listening to previous conversations has allowed me to seamlessly get up to speed with opportunities!
What do you dislike about the product?
Nothing! Its amazing! The one gripe would me that I didn't have it at past companies!
What problems is the product solving and how is that benefiting you?
Onboarding and transiting opportunities! It's allowed me to have an indepth understading of my pipeline.
Recommendations to others considering the product:
Get it! Your team will thank you!
love being able to listen back to my calls
What do you like best about the product?
love being able to listen back to my calls. Gong has a fantastic algorithm to tell you what works and what doesn't work. the fact that it transcribes each call is a game changer. Also they have fantastic articles.
What do you dislike about the product?
I would like it if I could listen in to calls while they are being analyzed. However, if the only bad thing I can think of is the fact that I have to wait 10 more minutes to listen to a call, that's pretty good.
What problems is the product solving and how is that benefiting you?
I am always working on improving my calls and I definitely wouldn't be able to do that nearly as effectively without gong. Gong has shown me what works and what doesn't.
Gong makes it easier to review past calls
What do you like best about the product?
tagging capabilities for each speaker and screen sharing
What do you dislike about the product?
sometimes tagging (speaker) is inaccurate and shows the wrong speaker
What problems is the product solving and how is that benefiting you?
Call recording and post-call review. It's easier to review past calls and understand which parts are important
Business Development Representative
What do you like best about the product?
My favorite Gong feature is the ability to search through videos using just text to find exactly what information I am looking for. This has helped me learn from my Account Executives in a more efficient way.
What do you dislike about the product?
The only downside I can think of from my perspective is not being to figure out which calls are the first call that has taken place with a prospect without knowing the title.
What problems is the product solving and how is that benefiting you?
Gong has been a great resource when it comes to training new hires and learning from peers. Similar to Affinity it has helped us to harness our institutional knowledge to the best of our ability.
Recommendations to others considering the product:
Gong is a necessity for any sales team looking to enhance their coaching and share their knowledge collaboratively and effectively.
CSM
What do you like best about the product?
Granular filters provided to find presentations
What do you dislike about the product?
the video image is quite small when scrolling through the recent calls
What problems is the product solving and how is that benefiting you?
taking notes during meetings is too challenging so gong has really assisted
Account Executive
What do you like best about the product?
I like the ease in which you can easily review all correspondence related to a sales opportunity (email, calls, conferences, etc) with the approriate integrations. The playback feature for calls and the ability to filter by speaker, adjust speed, and quickly skip ahead or send snippets makes Gong highly useable.
What do you dislike about the product?
I would like the ability to tag a last-minute meeting to be recorded in Gong. As is, these meetings do not get captured by the ai. If Gong could add functionality to record last-minute calls, that would take it to the next level! You can add zoom calls to Gong after the fact, so it is only a minor inconvenience
What problems is the product solving and how is that benefiting you?
Managing my sales pipeline, and reviewing open opportunities are the main problems that I am solving with Gong. Also very helpful to see others' calls on my team. Gong is all benefit!
Recommendations to others considering the product:
If you have a sales team, this is an invaluable tool.
Awesome software for call recordings, analytics, etc.
What do you like best about the product?
Call analytics is the best feature. I also like the feature where I can see who is speaking where so as to directly jump to that point. Really good software for all call needs.
What do you dislike about the product?
Nothing in particular. Training and support can be enhanced.
What problems is the product solving and how is that benefiting you?
Call analytics, call tags, next action items, searching for a particular content. All of this increases analyst productivity.
Recommendations to others considering the product:
Very innovative software for all your call analytics needs
Gong for successful customer conversations
What do you like best about the product?
The trackers are the best as they allow you to modify the power words you use and thus create better customer convo.
What do you dislike about the product?
The fact that there isn't a "most used keyword during a period" feature and also that the transcription is not great
What problems is the product solving and how is that benefiting you?
Automating call transcription and not missing any action items
Gong is lit
What do you like best about the product?
Gong is so wildly advanced its an amazing tool to have access to and not only helps me be better just on my own but allows my coworkers to give me feedback in a timely manner!
What do you dislike about the product?
Ohhh dislike... Hmmm - the transcribing can be a little wonky sometimes but it also is able to transcribe a call so I wouldn't expect it to be perfect but it is very close
What problems is the product solving and how is that benefiting you?
The biggest one is being able to share information quickly - on a personal level, I like how I can get feedback myself and drive to be better using gong as a tool. The insights are spot on
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