Gong
Gong.ioExternal reviews
6,454 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Awesome to be able to hear all past calls
What do you like best about the product?
From an onboarding perspective this tool makes learning about our processes much easier
What do you dislike about the product?
Nothing so far, im fairly early in the learning but I havent encountered problems yet.
What problems is the product solving and how is that benefiting you?
Getting a better understanding of how people across the Org approach different topics with customers. Transparency about how different deals are going.
Recommendations to others considering the product:
Great tool
Insightful
What do you like best about the product?
The available recordings and the percentages of how much each person spoke while on a call
What do you dislike about the product?
Occasional delays in when the recording start
What problems is the product solving and how is that benefiting you?
I'm improving the quality of demos I'm giving. And getting more people to close while I'm on demos because of how much I was able to improve my presenting abilities thanks to Gong's recording assistance and training
Recommendations to others considering the product:
I can't see any reason NOT to get it. It's extremely smart and going to be used by many in the future because of how intuitive it is. It will give the best data available to assist in improving and increasing efficiency
Great platform!
What do you like best about the product?
I like how gong records my calls and lets me know who is doing the majority of the talking during the call.
What do you dislike about the product?
There's nothing that I really dislike about the platform. It provides good analytics about my calls.
What problems is the product solving and how is that benefiting you?
Before Gong, listening and providing feedback for a colleagues call, took time out of my day. Now I can playback the calls and analyze them during my down time.
Gong is great! It allows for you to listen to calls back and be used as a learning tool!
What do you like best about the product?
I like the ability to listen to my calls back to pick up important client information as well as being able to learn how to answer client questions better.
What do you dislike about the product?
I think sometimes the recordings take a while to come through on email-is their a way to speed this up.
What problems is the product solving and how is that benefiting you?
Learning how to answer client questions with more clarity
Gong for the win!
What do you like best about the product?
We are retrieving better discovery information after calls and being able to focus on the call at hand, rather than jotting down notes. I also like that you can search any call in history to review easily just by typing in the search engine.
What do you dislike about the product?
Search functionality at times is difficult but easily accessible. Sometimes it takes some time to find the exact phone call. I also am not a fan of the recording of voicemail's.
What problems is the product solving and how is that benefiting you?
The fact that gong provides insight to your calls and finding strength and weakness throughout the conversation has been huge. I do also like the extremely fast feedback/review that gong provides. It's almost instant after you get off a call that the call has been reviewed and analyzed.
Gong is great for a second ear
What do you like best about the product?
It breaks down when the customer and when the vendor is talking.
What do you dislike about the product?
How it is visible as another participant in the call. Sometimes we get questions as to "who is that?".
What problems is the product solving and how is that benefiting you?
Understanding how important it is to listen versus talk.
Review calls from other departments
What do you like best about the product?
I like how you can review calls from different departments. It's important to give some insight into how conversations are happening for Business development compared to customer success. If reps who are good want a better a bigger understanding of things. This is a great tool!
What do you dislike about the product?
I wish I could see my personal data in how many calls I have listened. How long, and which departments. Also, a better way to record calls without GoToMeeting so the SDR team calls could be recorded and handed off to the AE with the proper information.
What problems is the product solving and how is that benefiting you?
The cross training it has, the ability to review my own calls to see if there is anything I missed.
Recommendations to others considering the product:
The ability to have the SDR calls recorded, so when it is handed off to the AE they are fully up to date with the notes and the actual call to make sure everything is aligned.
Gong has helped me refine my communication skills to become a better all-around salesman
What do you like best about the product?
How Gong shows me any filler words along with the time spent talking vs. listening.
What do you dislike about the product?
It does not show me the word "umm" or other filler words that I hear myself using.
What problems is the product solving and how is that benefiting you?
How to communicate effectively to prospects in order to best fill their needs. I love how it shows the time I spoke vs. the prospect- this helps me see how conversational I'm being opposed to being a feature seller
Recommendations to others considering the product:
Will help being about a more conversational dialog that brings down the "salesman/prospect" barrier that prevents most from getting quality services to those who are seeking them.
Gong Review
What do you like best about the product?
The ability to listen to my colleague's calls while they are occurring.
What do you dislike about the product?
Not all of the calls record or if a call is rescheduled it will not record properly.
What problems is the product solving and how is that benefiting you?
Finding out best practices and being able to develop peoples careers.
Great for coaching and playbacks
What do you like best about the product?
Gong has been a great asset for our team training new members, exchanging tips across team members, and playing back our own calls to help us as we build proposals and think strategically about the info shared
What do you dislike about the product?
Sometimes, Gong is disruptive when joining but this has gotten less common (dropping on/off many times)
What problems is the product solving and how is that benefiting you?
More effective program recommendations based on being able to hone in on key details from conversations, share them with my manager first hand (rather than trying to explain them second hand) being able to listen to peers
showing 1,831 - 1,840