Gong
Gong.ioExternal reviews
6,518 reviews
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Helpful Insights
What do you like best about the product?
I love being able to quickly see the talk time splits, which parts of the recorded call cover certain topics, and easily gather input from my manager.
What do you dislike about the product?
I don't have any major dislikes - I don't view this as a must have but it's a really nice to have.
What problems is the product solving and how is that benefiting you?
If you're a team focused on call coaching then Gong is a really helpful tool. In the right organization it can be valuable.
Recommendations to others considering the product:
Confirm it's integration with your conference call / presentation system. If it's matched up then it's very simple and user friendly. A major plus when rolling out new tech to sales folks.
Gong works, and it works well
What do you like best about the product?
Discreet recording, high quality transcripts and call analysis
What do you dislike about the product?
Nothing I've noticed so far, its been doing its job consistently, and haven't caused any issues. the call analysis and transcripts is great, just be sure to go over it with your own ears as well, specially if a person on the call had trouble speaking.
What problems is the product solving and how is that benefiting you?
We can go about our business confident Gong is running, recording and analyzing for later benefits
Recommendations to others considering the product:
Just do it, It makes it so you can go back to your calls and to others in your company. great feedback and analysis tool
Powerful coaching tool
What do you like best about the product?
The ability to "tag" calls midcall for coaching opportunities or requests.
What do you dislike about the product?
Call logging in Salesforce and integration of metrics w/ Salesforce opportunities and other objects.
What problems is the product solving and how is that benefiting you?
Visibility into sales calls, collaborative coaching environment.
Gong has been a great learning tool!
What do you like best about the product?
I just started out as an Account Executive and being able to hear others demos for training has been intstrumental. Also being able to record my demo and send it to the office for feedback has been super helpful.
What do you dislike about the product?
Sometime it can be hard to remember to log in beforehand and record my call.
What problems is the product solving and how is that benefiting you?
It is solving the problem of how to record demos and what is the best way to train new employees .
Gong is great!
What do you like best about the product?
Seeing the percentages of who talks in a call is really awesome
What do you dislike about the product?
If there was a way to have Gong attached to a calendar, but then automatically not hop on certain calls because of who is scheduled to be on the call, that would be great!
What problems is the product solving and how is that benefiting you?
Really have only seen is as a helpful tool for our entire company.
Gong - more engaged conversations!
What do you like best about the product?
Gong has allowed me to better understand what my customer truly needs as I can now devote all my time to listening to a prospect , rather than devoting some of my time to scribbling notes for later use. Now that I can always review calls, I feel much more engaged and more confident in linking their needs with our product's capabilities.
What do you dislike about the product?
I do not like that gong also records every voicemail as it makes searching through past calls more cumbersome. I'm guessing that I can fix this through settings though.
What problems is the product solving and how is that benefiting you?
Gong has lead to more engaging conversations, better demos, and a better awareness of poor habits on the phone.
Recommendations to others considering the product:
Yes, I would highly recommend this service.
Useful, practical, and helps you scale
What do you like best about the product?
UI is simple, and the fact that it helps you improve. Very valuable to be able to go back to calls and have a better understanding of prospects' thoughts
What do you dislike about the product?
the transcript while cool in theory, isn't very accurate from what I've seen so far
What problems is the product solving and how is that benefiting you?
help you do better demos with more structure, and also figure out more applicable ways to build value
Recommendations to others considering the product:
One of the first suggestions I had when i joined this new company is to implement gong. I couldn't recommend it highly enough for anyone who is thinking about ways to improve their sales process
Gong for Mid Level Business
What do you like best about the product?
Gong is very easy to manage from a Sales Ops perspective.
What do you dislike about the product?
Occasionally have issues with users OutLook calendars being disconnected with no notification to admins or users.
What problems is the product solving and how is that benefiting you?
We purchased gong to help our Sales Managers have a better view of what their reps are saying and how they can help their sales process.
We have heard back from our managers that they feel more connected with their team and we have a better idea of how everyone is selling our product.
We have heard back from our managers that they feel more connected with their team and we have a better idea of how everyone is selling our product.
Love it!
What do you like best about the product?
I love that I can hear words that I use a lot. The talk time is also huge for me. I like to make it a little competition with myself to decrease my talk time
What do you dislike about the product?
For a little while it wasnt jumping into my calls but that was fixed
What problems is the product solving and how is that benefiting you?
Makes it WAY easier for my calls to be reviewed and evaluated. My manager can leave me notes within that call with a time stamp letting me know what was positive or how I could have worded something differently.
Next-gen Call Recording & Feedback Software
What do you like best about the product?
The convenience of recording calls automatically + the AI involved to make providing feedback on a call extremely easy. The indexing and methods of finding calls or certain keywords is extremely helpful, too
What do you dislike about the product?
It doesn't record recurring calls and requires manual intervention to do so. Not a large setback but this improvement would be tremendously helpful in truly automating the process
What problems is the product solving and how is that benefiting you?
Having record of conversations + being able to provide feedback very clearly at key points during conversations
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