Gong
Gong.ioExternal reviews
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Gong is Good
What do you like best about the product?
Gong is easy to use. I like to review my calls using Gong. Also creating a local number when calling on prospects seems to help.
What do you dislike about the product?
For what I need it to do, it does it well without any dislikes.
What problems is the product solving and how is that benefiting you?
recording my calls and listening to them after for improvements.
Also sometimes we use it for creating a local number.
Also sometimes we use it for creating a local number.
Recommendations to others considering the product:
Give it a try!
Good product
What do you like best about the product?
Easy to use. Great for me as I was ramping as an SDR.
What do you dislike about the product?
There isnt much that I dislike about gong
What problems is the product solving and how is that benefiting you?
listening to AE calls as an SDR
Gong product review
What do you like best about the product?
- Ease of use
- Training potential
- Transcription and trackers features
- Customer success - excellent service
- Training potential
- Transcription and trackers features
- Customer success - excellent service
What do you dislike about the product?
Compliance issues in EU, recording calls poses an issue in some countries and states. Gong has been trying to solve this issue but I don't feel the solution is quite there yet.
What problems is the product solving and how is that benefiting you?
Sales training
Onboarding
Sales managment and tracking
Onboarding
Sales managment and tracking
Customer Success Manager
What do you like best about the product?
I use Gong to review a lot of my calls to pick up on valuable pieces that I may have missed in my notes. It's also great for training opportunities to take your skills to the next level. It also picks up on keywords and segments of the call which makes it easy to navigate to the important parts.
What do you dislike about the product?
I have yet to be disappointed, honestly.
What problems is the product solving and how is that benefiting you?
Makes it simple to look back on calls and pick up info you may have forgotten or use them as a stepping stone for training.
Great Technology - Especially helpful for managers.
What do you like best about the product?
The ability to share calls with teammates and managers makes feedback easier than ever.
What do you dislike about the product?
The transcript functionality could be better. I was hoping to take less notes and rely more heavily on the technology to do the work, but it's definitely not perfect. Regardless, it's still helpful when you may have missed something during a call.
What problems is the product solving and how is that benefiting you?
Easier to shadow calls and provide feedback retroactively without actually making the time to join a call live.
Recommendations to others considering the product:
The software is very unique and the only one with which I'm familiar. It's definitely a game-changer.
Awesome tool
What do you like best about the product?
Gong allows you to review the game tape for your sales calls.
What do you dislike about the product?
Only complain with Gong is that I have had a few occasions where the recording has started late and I have missed the beginning of calls.
What problems is the product solving and how is that benefiting you?
Gong gives me on demand access to my calls which helps me tweak messaging and improve my sales strategy.
Great tool for new sales executive
What do you like best about the product?
The fact that you can see the percentage of talk time of each party really displays whether or not you are doing a good job listening to your prospect
What do you dislike about the product?
Glitchy sometimes and data isn't pulled in
What problems is the product solving and how is that benefiting you?
Training and development of sales executives. You are able to ask the questions you want to ask and get the feedback you need when its most convenient for each party involved.
Must Have Sales Tech Stack
What do you like best about the product?
Love the collaborative feedback we can implement as part of our sales review. Gives us an opportunity to go back to details that were initially overlooked during the conversation. Invaluable sales tool that I'd recommend adding to any tech stack
What do you dislike about the product?
Takes a bit of time for call records to wrap up but this will be resolved as time progresses with the technology.
What problems is the product solving and how is that benefiting you?
Allows for a better collaborative coaching effort from management.
Sales insight
What do you like best about the product?
I'm on our sales team and love the workflow. It automatically jumps onto calls and gathers the data so that I can jump into the platform to review feedback.
What do you dislike about the product?
I don't like that Gong shows up as another caller - even though it is renamed. Getting Gong on a call when you are back to back and using the same dial in is also tricky. You can use waiting rooms or mute it, but it's not ideal.
What problems is the product solving and how is that benefiting you?
Sales insight, better understanding of trends, visibility into talk time, indicators of success / likelihood to close. If I forget to write notes or submit notes, it lets me go back to calls.
Brilliant tool for connecting our organization
What do you like best about the product?
Gong connects our CSMs to sales demos to ensure that we have a complete picture of the client and the sales process. I review sales calls all the time
What do you dislike about the product?
Text recognition isn't very accurate. We have a very niche product and work in a niche market, so I can understand why the speech recognition isn't always accurate.
What problems is the product solving and how is that benefiting you?
Gong is extremely useful for allowing our CSMs to view/shadow sales demos after the deals are converted. It allows us to move into a customer implementation with a complete picture of the client and the sale.
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