Gong
Gong.ioExternal reviews
6,518 reviews
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Awesome tool
What do you like best about the product?
Gong allows you to review the game tape for your sales calls.
What do you dislike about the product?
Only complain with Gong is that I have had a few occasions where the recording has started late and I have missed the beginning of calls.
What problems is the product solving and how is that benefiting you?
Gong gives me on demand access to my calls which helps me tweak messaging and improve my sales strategy.
Great tool for new sales executive
What do you like best about the product?
The fact that you can see the percentage of talk time of each party really displays whether or not you are doing a good job listening to your prospect
What do you dislike about the product?
Glitchy sometimes and data isn't pulled in
What problems is the product solving and how is that benefiting you?
Training and development of sales executives. You are able to ask the questions you want to ask and get the feedback you need when its most convenient for each party involved.
Must Have Sales Tech Stack
What do you like best about the product?
Love the collaborative feedback we can implement as part of our sales review. Gives us an opportunity to go back to details that were initially overlooked during the conversation. Invaluable sales tool that I'd recommend adding to any tech stack
What do you dislike about the product?
Takes a bit of time for call records to wrap up but this will be resolved as time progresses with the technology.
What problems is the product solving and how is that benefiting you?
Allows for a better collaborative coaching effort from management.
Sales insight
What do you like best about the product?
I'm on our sales team and love the workflow. It automatically jumps onto calls and gathers the data so that I can jump into the platform to review feedback.
What do you dislike about the product?
I don't like that Gong shows up as another caller - even though it is renamed. Getting Gong on a call when you are back to back and using the same dial in is also tricky. You can use waiting rooms or mute it, but it's not ideal.
What problems is the product solving and how is that benefiting you?
Sales insight, better understanding of trends, visibility into talk time, indicators of success / likelihood to close. If I forget to write notes or submit notes, it lets me go back to calls.
Brilliant tool for connecting our organization
What do you like best about the product?
Gong connects our CSMs to sales demos to ensure that we have a complete picture of the client and the sales process. I review sales calls all the time
What do you dislike about the product?
Text recognition isn't very accurate. We have a very niche product and work in a niche market, so I can understand why the speech recognition isn't always accurate.
What problems is the product solving and how is that benefiting you?
Gong is extremely useful for allowing our CSMs to view/shadow sales demos after the deals are converted. It allows us to move into a customer implementation with a complete picture of the client and the sale.
Put that pen down & focus on the call!
What do you like best about the product?
Great search functionality for things like "follow up" and other key phrases that apply to our product. It's all color coded (which was a fantastic addition) and extremely easy to use.
What do you dislike about the product?
It's a bit difficult to get gong onto the call for a last minute call, which is something I've had happen a couple of times. The recording loads in fine with enough notice, but sometimes clients grab me at the very last minute.
What problems is the product solving and how is that benefiting you?
My client calls have 100% of my focus. I'm not worried about missing out on an important detail or follow up item, because I'll be able to go back and double check on the gong platform.
Recommendations to others considering the product:
Use this as an honest feedback tool. You can say "I don't dominate conversations with my clients" all you want, but the gong data will not lie
Nice way to train
What do you like best about the product?
The ability to quickly review calls with the team is great. Being able to address improvements and recognize wins in near real time is excellent
What do you dislike about the product?
The speech analytics are a bit wonky at times
What problems is the product solving and how is that benefiting you?
We're able to train new reps quicker and recognize wins
It has been extremely useful in both a learning environment as well as a review tool.
What do you like best about the product?
One of the best things about gong is the ability to add comments and notes at particular points in the call. It is also helpful to request feedback after calls.
What do you dislike about the product?
Nothing at the moment. Not all of the features available were easily understood during the initial implementation.
What problems is the product solving and how is that benefiting you?
As I mentioned earlier, the problem we solve is the ability to share what works and what doesn't in a call. When I review a call, I often pick up on critical details that I originally missed.
Great BI tool for calls
What do you like best about the product?
Adjustable playback speed and notes! Also love seeing the audio tracks for each caller.
What do you dislike about the product?
Nothing major. I think that the platform is really helpful.
What problems is the product solving and how is that benefiting you?
Visualizing communications with customers.
Great sales tool
What do you like best about the product?
The best thing about Gong is that it allows me to fully focus on a conversation with out having to worry about taking notes on the conversation. This focus lets me make sure I'm getting the most out of every call and provides a great way for me to get coaching with my team mates
What do you dislike about the product?
The only flaw with Gong is that occasionally it wont track who is talking when. For me this is not a huge deal though
What problems is the product solving and how is that benefiting you?
Self coaching / Training
Coaching with my team
Note taking
Coaching with my team
Note taking
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