Gong
Gong.ioExternal reviews
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Good experience
What do you like best about the product?
I like the customization of what topics you touched on per demo.
What do you dislike about the product?
Complexity of getting clients on. I feel that needing to have client call in and then have access to the call does make it kinda weird and long for them. I feel that it would be much better if all they had to do was get on the call with you and the call was being recorded rather than having to hang up and call in.
What problems is the product solving and how is that benefiting you?
Improving the quality of each demo.
Recommendations to others considering the product:
Make it easier for people to get on.
Easy to use and Navigate
What do you like best about the product?
Being able to see who is talking, and what each person is talking about makes it easy to navigate the important parts of calls.
What do you dislike about the product?
Sometimes the discussion topics are way off but usually they do a good job of picking up what is being discussed
What problems is the product solving and how is that benefiting you?
Call training and coaching
Recommendations to others considering the product:
If your looking for a call coaching tool this is it. It is also a great way for you to go back into a call and see what was said and highlight things that went well or poorly.
I use it even on the SDR side of things in order to get a better understanding of what I need to say when attempting to get other folks from that organization on a demo. I would highly recommend the tool and I use it daily. It integrates with a variety of technologies as well which allows a variety of users to use it.
I use it even on the SDR side of things in order to get a better understanding of what I need to say when attempting to get other folks from that organization on a demo. I would highly recommend the tool and I use it daily. It integrates with a variety of technologies as well which allows a variety of users to use it.
Great for call tracking/review
What do you like best about the product?
I like the ability to review my calls and share them with internal and external constituencies.
What do you dislike about the product?
I don’t have any dislikes that I can think of
What problems is the product solving and how is that benefiting you?
Reviewing our demos to help refine the sales pitch.
Tool works well
What do you like best about the product?
Gong is reliable, generally don't have any issues.
What do you dislike about the product?
No dislikes or issues, seems to do the job.
What problems is the product solving and how is that benefiting you?
Improved communication in a reliable way.
It is very easy to use and helps me analyze my calls.
What do you like best about the product?
I like the ability to review my calls, as well as go to specific areas of the call based on keyword.
What do you dislike about the product?
I wish there was an app, so I can listen to calls in my commute.
What problems is the product solving and how is that benefiting you?
How to talk about specific areas better. How to learn from my colleagues.
Gong makes working easy!
What do you like best about the product?
I love that I can reference any call at any point. Not to mention it makes it super easy to share internally and with our customers.
What do you dislike about the product?
I find it annoying that when you are sharing calls with customers it automatically sets a 5 day time period before it expires. We'd prefer for our customers to always have a place to listen.
What problems is the product solving and how is that benefiting you?
It helps us to review internal communications among various teams, review customer calls to prep for upcoming meetings, and being able to share so everyone can be on the same page.
Gong
What do you like best about the product?
I love being able to sit with my manager and break down calls
What do you dislike about the product?
Listening to my own voice in the calls
What problems is the product solving and how is that benefiting you?
Creating better phone calls and talk tracks
Good
What do you like best about the product?
It is easy to use for clients and has very little down-time.
What do you dislike about the product?
Sometimes it does not record all of my meetings and I cannot go back and reference.
What problems is the product solving and how is that benefiting you?
Live interactive demonstrations of our platform
Great sales tool
What do you like best about the product?
The ability to review past calls and demos
What do you dislike about the product?
The recording tool jumps in and out depending on when we have it scheduled to record.
What problems is the product solving and how is that benefiting you?
cales demo optimization
Great product, just needs video quality improvement
What do you like best about the product?
I love the ease of which the calls get recorded via GoToMeeting. Gong just joins and all calls are recorded.
What do you dislike about the product?
Video quality leaves a lot to be desired. I am sure it has to do with the compression, but trying to see what is happening in the video is very difficult due to lack of quality.
What problems is the product solving and how is that benefiting you?
We utilize Gong for both Sales and Support. I am a member of the Support team and we use the Gong videos to see issues that are being reported and so we can send them to our Development team for review.
Recommendations to others considering the product:
Great product and team at Gong
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