Gong
Gong.ioExternal reviews
6,518 reviews
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Gong Has Given Me More Insights as a Sales Leader
What do you like best about the product?
I like how I am able to review pipeline and also review submitted forecast. This as given me greater visibility into my team's performance in real time.
What do you dislike about the product?
Some of the UI is a little wonky. For example, I have to exit out of the page and then back in for it to refresh. Those extra clicks can get tiresome.
What problems is the product solving and how is that benefiting you?
Gong has helped me gain more insights into accounts quicker. With Gong AI, which we are just starting to adapt, it allows me to ask a question about my account and then all relevant information is pulled up. That saves me a ton of time and has increased my productivity, allowing me to focus on other also important priorities.
Easy to use and helpful tool
What do you like best about the product?
A great tool to gather information, easy to use, and like that I can read the transpcripts.
What do you dislike about the product?
Sometimes the tool doesn't pick up the right word so this can provide you with incorrect data and more search options would be nice.
What problems is the product solving and how is that benefiting you?
Gathering information to better enable our sales teams.
Great tool for call review
What do you like best about the product?
The ability to analyze my calls in an efficient way and the statistics they provide for doing so. It's well designed too.
What do you dislike about the product?
It's a great tool, I think they could do more to provide high level analytics at the account level for existing customers.
What problems is the product solving and how is that benefiting you?
Get key points from meetings, meeting transcripts, get meeting next steps, improve performance in calls.
it been great having a tool with these capabilities!
What do you like best about the product?
the way it tells you who spoke more and the main mintues fo the meeting!
What do you dislike about the product?
it's a little slow and some time the recorder won't show up!
What problems is the product solving and how is that benefiting you?
it been my number one driver to connect with my leads and manager to learn how i could improve by jumping back into the recordings!
Improving my call quality with the help of Gong
What do you like best about the product?
Ease of use which helps in listening to my calls and understanding the areas of improvement. Integration with connect sales and identifying the areas of improvement as a consultant and implementing it during meetings. Extra features like submitting feedback for review, showing various call statistics are an add on.
What do you dislike about the product?
While I like everything about gong as it has helped me improve my call quality, the only thing that can be improved is the user interface.
What problems is the product solving and how is that benefiting you?
Gong is solving major problem of improving the overall call quality and ensuring that the call flow (rubric) is followed and also provides various insights about the overall call and areas of improvement
Game-Changer for Pipeline Qualification and Opportunity Management
What do you like best about the product?
This tool has been a game-changer in helping us improve both pipeline qualification and opportunity management. One feature I particularly love is the AI-driven analysis of deal risks and coaching opportunities.
What do you dislike about the product?
Limited filtering options and not customizable reporting / dashboards
What problems is the product solving and how is that benefiting you?
Gong helps detect opportunities at risk with low prospect engagement
Gong for Sales and Account Management
What do you like best about the product?
Great meeting notes and sear functions means I can find the info I need from calls easily, saving me time and effort and keeping deals on track
What do you dislike about the product?
UI for forecasting can be a bit confusing at times
What problems is the product solving and how is that benefiting you?
Note taking in calls, searchable records means I can pass on feedback and actions easily and dont have to worry about forgetting anything
A must-have platform for any customer facing team
What do you like best about the product?
Interesting new AI features which can really save time in reviewing calls and giving feedback
What do you dislike about the product?
A lot of the features aren't really scaled well- they are good for a single account or a single call but it's hard to get trends based on a lot of data
What problems is the product solving and how is that benefiting you?
It allows us to use good calls for references for training and teaching. It also gives a good place to leave feedback directly on calls for reps, and refer backt o different customers and use cases in our discussions with the product team. There are many use cases, and we haven't even delved into all the features
Fairly intuitive sales intelligence platform
What do you like best about the product?
Ability to search conversations through the universal search tool, filtering ability, viewing experience (speed + transcript)
What do you dislike about the product?
struggle to make calls on the platform as i used to be able to with the previous tool we used, outreach
What problems is the product solving and how is that benefiting you?
Ability for manager to coach me on critical conversations, seamless cloud recording and intelligent follow-up notes
Gong is great for saving time as a rep
What do you like best about the product?
I love the call summaries and follow up emails that the software generates. They are 95% accurate and they save me a lot of time. I also like the coaching tips it gives me
What do you dislike about the product?
SOmetimes the UI isn't great for finding past recorded calls if they were done by a former colleague.
What problems is the product solving and how is that benefiting you?
Gong helps me to record and summarize my calls; helping me remember my calls better and helping me fastet to follow up with prospects. Gong helps to eliminate manual work as well!
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