Gong
Gong.ioExternal reviews
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The most efficient, intuitive, and impactful sales tool I could ask for.
What do you like best about the product?
The points of interest breakdown is one of the most valuable functions I use daily at work. Allows me to maximize my time and find the information I'm looking for almost immediately within lengthy calls that I wasn't a part of in the first place.
What do you dislike about the product?
More language support and translations would be next level. I work with clients worldwide, and this function would be extremely useful for myself and many other users, I'm sure.
What problems is the product solving and how is that benefiting you?
Gong helps me determine the success of my appointments and the appointments I book. It's also the most results-driven training tool I have at my disposal since I can review calls org-wide.
Easy to use
What do you like best about the product?
I love the transcript feature so I can read the conversation vs. listening to my own voice. I also enjoy the tagging available so I can search other calls for similar topics.
What do you dislike about the product?
Nothing! It works great for my purposes.
What problems is the product solving and how is that benefiting you?
I am able to listen to conversations around specific products or features quickly.
FANTASTIC TOOL, even more for english speaking salesforces.
What do you like best about the product?
I am able to shadow the best AEs to accelerate my ramp.
I can review calls in accounts I will be managing moving forward.
I was able to practice the methodology from day 1.
I can review calls in accounts I will be managing moving forward.
I was able to practice the methodology from day 1.
What do you dislike about the product?
I dislike that for Spanish, Portuguese, or German, the note-taking features won´t work. I don´t know about other languages; what I know is that it works for English-speaking calls very well.
What problems is the product solving and how is that benefiting you?
Ramping up is easier and faster and at my own time. I can shadow salespeople when my calendar permits it instead of adjusting to someone else´s schedule. Learning and sell fater.
I love Gong
What do you like best about the product?
The best thing I like about gong is reviewing your calls to improve as a salesperson. Also, it's great to send that you can send your calls to your manager to comment and critique.
What do you dislike about the product?
no dislikes, Gong have been ver use for me at work
What problems is the product solving and how is that benefiting you?
When making many calls, it's hard to take notes on every single call. Gong makes it possible to review your calls at the end of the day to be more efficient.
Told all my friends
What do you like best about the product?
Transparency for all users. It is amazing
What do you dislike about the product?
There is nothing to dislike, actually im learning the system and will be able to give more info soon.
What problems is the product solving and how is that benefiting you?
Team camaraderie and transparency delays.
Recommendations to others considering the product:
I will have more data after a certain amount of use. too early at the moment
Great asset for new employees
What do you like best about the product?
I enjoy the ability to go in and listen to calls for training purposes. It's a great asset, especially during the holiday season when business tends to slow down. It's also a great tool to be able to go back and self-review calls to see where there are areas of improvement in your own performance.
What do you dislike about the product?
I understand why Gong does not record numbers said during conversations, but it can complicate things sometimes. Otherwise, I have yet to find anything that bothers me about it.
What problems is the product solving and how is that benefiting you?
As a new employee, it helps me with training. I also use it to prep for phone calls with things I don't yet have a lot of experience with; by listening to more experienced team members' calls, I get an idea of how to handle/approach things.
Gong Review | Must Have
What do you like best about the product?
The power to understand others' approaches as a salesman watching them after the fact helps with my learning. Further reviewing my own processes has improved my objection handling :)
What do you dislike about the product?
At Time it can log me out and Ill need to ensure I check back in for my upcoming calls to be recorded, No other problems with the Tool.
What problems is the product solving and how is that benefiting you?
Not seeing others pitch in a sales environment not having individuals relay their approaches is very powerful. Learning and reviewing in my own time
Best Sales Tool EVER
What do you like best about the product?
Being able to go back to a customer call and review not only how you performed as a sales rep, but how the customer responded to specific questions without having to take notes while they are speaking and hope you capture it all.
What do you dislike about the product?
Sometimes it is slow to load or pauses mid view.
What problems is the product solving and how is that benefiting you?
Not needing to take notes mid call, being able to watch other rep's videos to learn/train/improve and being able to ask for feedback from my peers and leaders without having them on the call.
Gong is an extremely beneficial tool for any organization looking to increase sales performance
What do you like best about the product?
Not only does Gong record your conversations, but it provides metrics that you can go back and review to analyze how the conversation went, who talked more, and also highlights key points from the conversation!
What do you dislike about the product?
There isn't much that I don't like about Gong, but if I had to pick something, you need to do a little digging to find the analytics/data/notes from your conversation.
What problems is the product solving and how is that benefiting you?
Not only have I been able to focus more on the conversations I'm having by taking more minor notes. Gong also allows me to go back, listen, and review opportunities for improvement afterwards!
The answer for improved meeting/conversation engagement
What do you like best about the product?
I can be fully present in each meeting conversation versus worrying about missing important details by not taking notes the whole time. I can be more present because Gong allows me to go back and watch my video meeting again Or us the transcript to go straight to the meeting portion I need to revisit.
What do you dislike about the product?
There is really nothing I dislike. However, I do wish the audio-text transcription was a bit more accurate. Sometimes the written transcript has wrong words because of how voice is translated to text by the software.
What problems is the product solving and how is that benefiting you?
My organization decided that it is more critical to give our clients our full attention during meetings. Attention is lost when you are trying to listen and take detailed notes. Gong provides a significant benefit that we can be confident that all necessary information from the client will be accessible through the video recording and transcript regardless of whether you choose to take notes or not.
Recommendations to others considering the product:
I always let my clients know that Gong is in use to get their permission to be recorded before I continue the virtual meeting.
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