Gong
Gong.ioExternal reviews
6,556 reviews
from
and
External reviews are not included in the AWS star rating for the product.
GONG is awesome
What do you like best about the product?
Easy to use and super detailed platform. Such a unique learning tool for us to use to help our sales
What do you dislike about the product?
Sometimes it's hard to find calls because the information is not as detailed
What problems is the product solving and how is that benefiting you?
Staying PCI compliant and helping our sales org to make us better all the way around
Recommendations to others considering the product:
None, a great platform
Gong - a must have product for scaling companies
What do you like best about the product?
So easy to use and configurable. Maintains good interface for reference of the calls recorded.
What do you dislike about the product?
The transcriptiom service can improve provided multiple accents used in meeting.
What problems is the product solving and how is that benefiting you?
1. Easy reference for to create notes
2. Share recording for key personnels who have missed attending
3. Learning and training purpose of sharing recordings of meetings.
2. Share recording for key personnels who have missed attending
3. Learning and training purpose of sharing recordings of meetings.
Great Technology
What do you like best about the product?
The Gong tool gives us insights into the business we never had before. #1 it's a great coaching tool, just as advertised. #2 we knew there would be business benefits as well. As an example, we recently stopped offering a particular video channel (for business reasons) and we wanted to see what the impact would be to us. In a week, this decision drove 100 customer calls (we set up a keyword search); of those, 20 customers used the word "cancel my service". Even if they all did, with 800K customers, the business impact was minimal, and we could move on from this issue knowing that it wasn't material to the business.
What do you dislike about the product?
I have to say what I dislike, but there is nothing we dislike! This is the best tech investment we've made in years!
What problems is the product solving and how is that benefiting you?
We can better discern customers' reasons for calling us instead of relying on agent-generated "wrap codes".
Gong Review
What do you like best about the product?
Call recordings and being able to listen/review other reps' calls and meetings. It is super valuable to be able to listen in on other reps, especially with working from home and being remote.
What do you dislike about the product?
The Mobile App has had some bugs/errors, so if that could get fixed, then the mobile experience would be an even better overall experience for the end-user, especially on-the-go.
What problems is the product solving and how is that benefiting you?
Business development and career development/growth. I'm able to better understand my weaknesses on calls and work to grow those areas of my skill set and development.
Great user experience!
What do you like best about the product?
User interface works really well. Call recorded quality is spot-on and transcribing works well. Such a helpful sales tool when planning strategy for further conversations.
What do you dislike about the product?
Some of the filters don't work for some reason. I tried to filter a call just now to find a fifteen-minute call, and it said no calls were available but when I ran the search open wide, plenty of calls were available.
What problems is the product solving and how is that benefiting you?
I've been able to develop strategy for outreach by role. Also finding a call that I vaguely remembered but pulling it up by keyword has been able to do meaningful follow up.
Does what it’s supposed to easily
What do you like best about the product?
Review is easy, can comfortably find relevant insights from calls, sharing with colleagues is easy, integrates with outreach
What do you dislike about the product?
Sometimes can't find calls from the dashboard so have to search. Pretty minor issue
What problems is the product solving and how is that benefiting you?
I've improved my pitching, learnt a huge amount from existing team members and done some really interesting pieces on optimising talk tracks
Recommendations to others considering the product:
Go for it, game changing
So helpful!
What do you like best about the product?
I love the statistics that are provided for each call and that you can create libraries. Another amazing feature is the ability to make comments on specific times on calls
What do you dislike about the product?
I do not love that you are not able to make any edits to calls or things like that. Such as deleting calls that are irrelevant or not needed in order to keep your library clean
What problems is the product solving and how is that benefiting you?
I am solving things I never would have realized I do on the phone because of Gong. It allows me to listen to myself and to correct mistakes I have made in order not to do them again
Gong Helps Sales. Period.
What do you like best about the product?
I like the fact that since the calls are recorded and transcribed, you can quickly review your calls after the fact and follow up accordingly. Plus, it tells you exactly where each part of the call starts and stops! Once I got over the sound of my own voice, I find that I re-listen to almost every call that I make. It helps me address every part of the call in my follow-up and ensures I am not leaving anything on the table. Plus I can playback at 1.5 or double speed so I'm not wasting a ton of time either. I also like that I can listen to the rest of my team have calls as well, and tag my manager on my own!
What do you dislike about the product?
I don't dislike anything about the platform. The app is also handy and easy to use. I would say more coaching somehow integrated into calls, or tag specific phrases to search for, etc. I would like to be able to flag phrases that I point out myself as an issue but that Gong might not necessarily. That would help me eliminate time wasters that are specific to my calls but probably aren't affecting others.
What problems is the product solving and how is that benefiting you?
I am a classic rambler when it comes to talking, and Gong has not only helped me realize that but also helped me eliminate a lot of my filler words and stories. I have realized that when I can review calls, I am much better at following up with the client. A lot of times in the past it seems I was leaving deals on the table simply as a result of poor note taking/forgetting certain topics. No longer is that a problem with Gong.
Recommendations to others considering the product:
Do you want to get better at sales? Have better conversations? Eliminate phrases and words that simply waste time and lose you sales? If you answered yes to any of those, Gong is surely for you. You'll want to review your calls after having them every time!
I love Gong!!!
What do you like best about the product?
Gong lets me quickly and simply get a grasp on pipeline hygiene, highlight weak deals, and allows for on the go coaching. I love the Deal view most in gong!
What do you dislike about the product?
Not much! I do wish I could trial some of the newer features for longer period of time to really get a grasp on how to implement them, but the existing product is fantastic and makes my day much easier.
What problems is the product solving and how is that benefiting you?
Gong uplevels 1:1 coaching, supports my forecasting, and allows me to get a quick, big picture view of the sales pipeline.
Recommendations to others considering the product:
Just try it. You wont regret it
Valuable Enterprise Tool
What do you like best about the product?
Really great post-call analysis tools and easy to implement and review during and after the recorded conversation
What do you dislike about the product?
Nothing not to like other than having to announce the call is being recorded....understandable but can be akward at times.
What problems is the product solving and how is that benefiting you?
Gong allows me to craft my pitch and know where I left questions and windows of opportunity on the table.
showing 1,981 - 1,990