Gong
Gong.ioExternal reviews
6,491 reviews
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Accurate and Reliable—A Tool You Can Trust
What do you like best about the product?
It’s pretty accurate and reliable. I use it daily to recap calls.
What do you dislike about the product?
When you snip a part of it, it makes for a few too many clicks
What problems is the product solving and how is that benefiting you?
Balancing fifty plus clients is extremely difficult to recall so having Gong has been a lifesaver
Powerful Analytics with AI-Driven Insights
What do you like best about the product?
I really like using Gong for AI Ask Anything because it's such a great tool for reps to get up to speed on an account quickly and prep for future calls and meetings. The Theme Spotter is great for identifying risks in our customer base. I also like the Forecast Boards as they help us easily manage renewal forecasts.
What do you dislike about the product?
We need more Account Level insights (Account Boards have limited functionality today). Limited data you can pull into the boards.
What problems is the product solving and how is that benefiting you?
Gong helps with forecasting renewals, churn analysis, and boosting rep productivity. The AI Ask Anything feature prepares reps for calls, Theme Spotter identifies customer risks, and forecast boards simplify renewal management.
Innovative Tool with Room for UI Improvement
What do you like best about the product?
I like that Gong is constantly innovating, and it's one of my favorite tools. I really appreciate its AI briefings and the ability to customize what those briefs look like and their timelines, which I find super useful. I also like that Gong helps me identify risks for certain accounts, which is important for managing my book of business. It allows me to see any previous risks on a new account before I became the account manager, and it helps me address those risks in real time.
What do you dislike about the product?
I think that the UI UX is a bit complex for the account page and being able to clearly view those briefs. Outside of that, just minor changes to those would be super, super helpful.
What problems is the product solving and how is that benefiting you?
I use Gong to take notes during calls, manage time better, and handle multiple accounts. It provides concise summaries of call recordings and helps me action my next steps efficiently.
Easy Videos, Smooth Experience
What do you like best about the product?
easy videos to review after merchant calls
What do you dislike about the product?
nothing i think it is an efficient software tool
What problems is the product solving and how is that benefiting you?
reviewing customer calls and notes to see how everything went
Auto Recording Is Great, but Recording Announcements Can Interrupt Calls
What do you like best about the product?
Auto recording and summaries after a call which takes the reminder off you
What do you dislike about the product?
It interrupts calls making recording announcement s
What problems is the product solving and how is that benefiting you?
Takes pressure off you
Powerful Call Insights That Help Teams Coach Better and Close More Deals
What do you like best about the product?
From my perspective as a sales rep, Gong is incredibly helpful because it allows me to analyze my meetings in a way that I simply couldn’t do before. Every call is recorded and transcribed, which means I can go back and watch recordings to review what was discussed, catch details I may have missed, and better understand how the conversation went. It also helps me see how I handled objections, how much I talked versus the customer, and where I could improve for future calls. Being able to revisit these meetings not only helps me stay organized with follow-ups, but also makes it easier to continuously improve my sales approach and learn from both my own calls and those of top-performing reps.
What do you dislike about the product?
I do feel like the UI could be more intuitive; looking back at historic activities and recordings doesn't work half the time
What problems is the product solving and how is that benefiting you?
Gong helps solve the challenge of missing or incomplete notes because it automatically records and transcribes my sales meetings, so I don’t have to rely solely on what I managed to write down during the call. As a rep, it’s easy to miss small but important details while trying to guide the conversation, take notes, and respond to the prospect in real time. With Gong, I can go back and review the full recording and transcript to make sure nothing slipped through the cracks. It also helps surface objections or concerns that might have been subtle or easy to overlook during the live conversation, allowing me to better understand the customer’s perspective and address those points more effectively in follow-ups.
Gong’s AI Delivers Key Call Insights and Better Coaching
What do you like best about the product?
I use Gong’s AI to analyze calls, surface key insights, and flag deal opportunities. All of this helps me coach more effectively, improve forecasting, and keep the team aligned much better.
What do you dislike about the product?
The platform can be overwhelming at first, but the AI does misclassify people or technical words sometimes, so there are some minor adjustments to be made.
What problems is the product solving and how is that benefiting you?
Gong helps me overcome the lack of visibility, coaching, and team performance issues by allowing me to better track the conversations, mitigate the risks, and improve the team’s performance, enabling me to close deals much faster.
Essential AI Summaries That Make Meeting Prep Fast and Easy
What do you like best about the product?
The AI summaries are essential - I am able to prep for all meetings in just a couple of minutes with the thorough summary of account history, call history, etc.
What do you dislike about the product?
The navigation can be a little funky - If you search for a contact on the homepage, you can't then get to the account page without several additional clicks.
What problems is the product solving and how is that benefiting you?
I save so much time by having all customer interaction in one place, quickly summarized and available any time.
Effortless Sales Enhancement with Great AI
What do you like best about the product?
I like Gong's simplicity; it feels like a really efficient use of AI. The suggestions it gives for using AI are very intuitive, like searching for calls or writing follow-up emails. Whenever I have Gong write a follow-up email, it feels spot on as it captures the exact topics we discussed. I also really appreciate the reliability of Gong. Additionally, the initial setup was very easy, and it saves me a ton of time in my sales job. It makes searching for old calls easy with keywords and filtering, helping me refresh my memory.
What do you dislike about the product?
I've had some difficulties with having calls recorded if Gong wasn't able to get added to the calendar invite. It can be a bit of a challenge when customers use Microsoft Teams or their own conference information, although I think this has been improved over the last year or so.
What problems is the product solving and how is that benefiting you?
Gong saves me time by making call details easy to find with keywords, refreshes my memory, enhances listening without manual notes, and provides simple search and filter functions for past calls, solving many needs in my sales role.
Intuitive Interface, Enhances Communication
What do you like best about the product?
I use Gong for meetings with clients and vendors, and I appreciate the ease of communication and streamlining efforts it provides. I like the user interface and how easy it is to use; it's not as confusing or jumbled up as Zoom. I also like the recording properties because they allow us to go back and reference materials. The initial setup of Gong was super easy.
What do you dislike about the product?
I find that sometimes the automated components like emojis don't work well. They're not user-friendly and often don't send at all after being prompted.
What problems is the product solving and how is that benefiting you?
Gong helps with the ease of communication and streamlining efforts. The user interface is easy to use and not confusing like Zoom. The recording properties allow us to go back and reference materials.
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