Gong
Gong.ioExternal reviews
6,579 reviews
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Real Deal Visibility and Actionable Call Insights with Gong
What do you like best about the product?
Gong has supported me in getting real visibility into what is actually happening across my deals. It has the power to review all my calls, spot all the patterns within winning and losing deals and it gives me insights on my messaging, objections and most importantly next steps.
What do you dislike about the product?
Honestly - nothing. If there was anything I'd flag it would be the cost to have it in our company
What problems is the product solving and how is that benefiting you?
Gong helps solve the lack of consistency and visibility in all of my conversations. Before having Gong I would typically have to try and remember the conversation that is taking place on being overly distracted by taking notes during the call.
Easy-to-Use, Feature-Rich Platform for Seamless Recording Review and Sharing
What do you like best about the product?
Ease of use, variety of useful features (makes footage review easier and seamless). Reliable for a company that needs to record and share a ton of recordings, including private ones.
What do you dislike about the product?
Data privacy concerns are amplified with increased AI analysis.
Over-reliance on AI insights can stifle individual sales creativity.
Over-reliance on AI insights can stifle individual sales creativity.
What problems is the product solving and how is that benefiting you?
Gong helps our company provide cross-team learning and insights. Slack integration makes sharing seamless. As someone who needs to use Gong to catch up on meetings, or view meetings I'm not usually a part of, it fulfills my needs completely
Gong Accelerated My Ramp-Up with Data-Driven Coaching and Reliable Salesforce Sync
What do you like best about the product?
The thing I didn't expect from Gong: it made me a better rep faster than any formal training I'd done. I've used it across a few different companies now, and the ramp-up benefit is real every time. The call scoring and talk-ratio breakdowns give me an objective view of where I'm losing deals, not just a gut feeling. I use the Smart Trackers weekly to flag when competitors come up or pricing gets mentioned, so coaching conversations are actually specific instead of generic.
The CRM sync with Salesforce is reliable and saves me probably 30 minutes a day on manual logging. AI summaries are strong, not perfect, but good enough that I trust them for async handoffs.
If I had a gripe, it's the onboarding curve. The platform is dense and takes a few weeks before you're getting real value out of it. Once you're past that, though, it becomes the tool you open before every deal review.
On ROI: the value is real, but Gong is expensive, and that's worth being honest about. There are solid competitors in this space that may deliver comparable outcomes at a lower price point. If budget is a constraint, it's worth evaluating the alternatives before committing. If you have the spend, Gong is technically the category leader for a reason, but it's not the only answer.
The CRM sync with Salesforce is reliable and saves me probably 30 minutes a day on manual logging. AI summaries are strong, not perfect, but good enough that I trust them for async handoffs.
If I had a gripe, it's the onboarding curve. The platform is dense and takes a few weeks before you're getting real value out of it. Once you're past that, though, it becomes the tool you open before every deal review.
On ROI: the value is real, but Gong is expensive, and that's worth being honest about. There are solid competitors in this space that may deliver comparable outcomes at a lower price point. If budget is a constraint, it's worth evaluating the alternatives before committing. If you have the spend, Gong is technically the category leader for a reason, but it's not the only answer.
What do you dislike about the product?
If I had a gripe, it's the onboarding curve, and it goes deeper than just learning the UI. The platform is tedious to configure properly, and I've worked in a lot of Gong instances that were never fully set up. When that happens, you're leaving most of the value on the table. If you're going to invest in this platform, someone needs to own the implementation or you'll end up with a glorified call recorder.
What problems is the product solving and how is that benefiting you?
A few things:
First, deal visibility. Before Gong, pipeline reviews were mostly gut instinct. Now I can see exactly when engagement dropped, which stakeholders went quiet, and what topics came up across every call. That changes how I prioritize.
Second, ramp time. Every time I've joined a new company, Gong cut my time to productivity. Listening to recorded calls from top reps is faster than any onboarding doc or shadow session.
Third, manual logging. CRM hygiene used to eat 20-30 minutes a day. Auto-logging and AI summaries handle most of that now.
First, deal visibility. Before Gong, pipeline reviews were mostly gut instinct. Now I can see exactly when engagement dropped, which stakeholders went quiet, and what topics came up across every call. That changes how I prioritize.
Second, ramp time. Every time I've joined a new company, Gong cut my time to productivity. Listening to recorded calls from top reps is faster than any onboarding doc or shadow session.
Third, manual logging. CRM hygiene used to eat 20-30 minutes a day. Auto-logging and AI summaries handle most of that now.
User-Friendly Design, but Real-Time Integrations Take Too Long
What do you like best about the product?
Design is user friendly and ensure the elements are visible and with no confusion
What do you dislike about the product?
Real Time integrations can be time consuming
What problems is the product solving and how is that benefiting you?
Incorporation of AI in the space that are dealing with and including those in workflow
Simple and Useful Tool for Tracking Client Conversations
What do you like best about the product?
What I like best about Gong is the call recordings and clear insights it provides after every discussion. It helps in revisiting important points and understanding conversations better. The summaries and tracking make follow-ups easier and reduce the need for manual note-taking.
What do you dislike about the product?
The platform feels a bit complex in the beginning and takes time to get used to. There is a lot of data and insights, which can feel overwhelming at times. Search and filtering are not always very smooth, so finding specific points from older calls takes effort.
What problems is the product solving and how is that benefiting you?
It keeps all client conversations in one place, so nothing important gets missed. Earlier, I had to depend on notes or memory, but now I just go back to the call recording and check details. It makes follow-ups clearer and helps in handling discussions more confidently.
Gong Brings Real Customer Voice Into Marketing and Automates Follow-Ups
What do you like best about the product?
As the head of marketing, I’ve consistently struggled to get customer feedback from our sales team in the customers’ own words. Gong lets me be a fly on the wall in real customer conversations, so I can reflect that same language in our marketing collateral. It also helps automate our lead gen email drips and follow-ups, which makes it easier to create more impactful, personalized content for our sales reps, customers, and prospects.
What do you dislike about the product?
It’s not that I dislike it, exactly, but there’s so much functionality that I feel like I need more training to use it well. I can tell everything I need is there; I just need more time in the day to learn it and get comfortable with all the features.
What problems is the product solving and how is that benefiting you?
I like being able to hear customer pain points in their own words. It’s also helpful to track sales rep actions and see how engagement flows are being used. The easy integration with Salesforce makes campaign management and follow-up much simpler.
Gong’s Great Meeting Notes Keep Me Focused on the Conversation
What do you like best about the product?
Gong takes great notes during the meeting so that I can focus on the call itself and asking meaningful questions.
What do you dislike about the product?
It can take a little while to process longer calls.
What problems is the product solving and how is that benefiting you?
Gong integrates well with our CRM and is easy to learn. It offers great feedback and helpful notes post call.
Shockingly Painless Rollout with a Standout UI and Integrated AI
What do you like best about the product?
We were already running Gong Foundation when we made the decision to add Engage, and the rollout was shockingly painless. We had our 25-person sales team fully onboarded and integrated in under a week. For a team mid-cycle, that kind of zero-friction implementation is genuinely rare.
The UI is where Gong separates itself most visibly from competitors. New sales reps pick it up fast without hand-holding. It's not dumbed down, it's just well-designed. When you're onboarding folks who need to be productive immediately, that matters more than any feature list.
On the performance side, our team's ability to make high call volumes quickly improved significantly after switching. We came from a direct competitor, and beyond the capability improvement, the cost came in slightly lower. That's an easy business case to make.
The real unlock, though, is the integrated AI suite. Having Engage live inside the same ecosystem as Gong's conversation intelligence means the AI context is already there. You're not stitching together insights across disconnected tools. The rep who made the call, listened to the summary, and gets AI-assisted follow-up sequences is working in one place with one coherent data layer. That's where the ROI compounds in ways that are hard to quantify but easy to feel.
The UI is where Gong separates itself most visibly from competitors. New sales reps pick it up fast without hand-holding. It's not dumbed down, it's just well-designed. When you're onboarding folks who need to be productive immediately, that matters more than any feature list.
On the performance side, our team's ability to make high call volumes quickly improved significantly after switching. We came from a direct competitor, and beyond the capability improvement, the cost came in slightly lower. That's an easy business case to make.
The real unlock, though, is the integrated AI suite. Having Engage live inside the same ecosystem as Gong's conversation intelligence means the AI context is already there. You're not stitching together insights across disconnected tools. The rep who made the call, listened to the summary, and gets AI-assisted follow-up sequences is working in one place with one coherent data layer. That's where the ROI compounds in ways that are hard to quantify but easy to feel.
What do you dislike about the product?
The biggest challenge right now is that Gong is expanding fast and the product is starting to outpace its own documentation. There are a lot of AI tools available, but there's no real in-depth walkthrough of how to use them effectively. For admins trying to drive adoption across a team, that gap shows up quickly.
Permissions and role-based settings are also underdeveloped. I have VPs of Sales who need different access and visibility than SDRs, but the admin controls don't reflect that cleanly. It feels like the role differentiation wasn't fully thought through, and it makes setup more manual and more fragile than it should be.
On the UI side, nothing is a dealbreaker, but there are enough friction points that the team notices. Navigating call history is clumsier than it should be, especially when trying to track down a previous dial or understand whether something is tied to a contact versus an account. Sync times can lag. And there are continuity issues in Engage flows where a rep finishes the last step and then has no clear indication of what happened or where to go next. Separately, jumping from Engage to a new tab just to find something in the company library is the kind of small thing that adds up across a team doing high-volume outreach.
None of this has made us regret the switch. But there's meaningful room to grow on the admin control and in-product guidance side.
Permissions and role-based settings are also underdeveloped. I have VPs of Sales who need different access and visibility than SDRs, but the admin controls don't reflect that cleanly. It feels like the role differentiation wasn't fully thought through, and it makes setup more manual and more fragile than it should be.
On the UI side, nothing is a dealbreaker, but there are enough friction points that the team notices. Navigating call history is clumsier than it should be, especially when trying to track down a previous dial or understand whether something is tied to a contact versus an account. Sync times can lag. And there are continuity issues in Engage flows where a rep finishes the last step and then has no clear indication of what happened or where to go next. Separately, jumping from Engage to a new tab just to find something in the company library is the kind of small thing that adds up across a team doing high-volume outreach.
None of this has made us regret the switch. But there's meaningful room to grow on the admin control and in-product guidance side.
What problems is the product solving and how is that benefiting you?
The core value is consolidation. Call analytics, conversation intelligence, and outreach sequencing all live in one platform, which means we're not reconciling data across disconnected tools. Gong handles the analysis for us, so instead of manually reviewing calls, we're using scorecards and AI-driven insights to coach the team faster and more consistently. For a 25-person sales team, that speed of feedback is a real competitive advantage.
Easy-to-Use, Intuitive, and Genuinely Helpful
What do you like best about the product?
Gong is easy to use, intuitive, and genuinely helpful.
What do you dislike about the product?
In general, the summaries that are sent out to internal stakeholders after the call don’t seem as accurate as the summaries you see when you click into the call. This contributes to wrong perceptions
What problems is the product solving and how is that benefiting you?
In my call summaries, I use AI to capture the key value realizations discussed with the customer during the conversation. I then use that information in Executive Business Reviews, and to make sure the tasks we discussed are completed on time before our next call. Overall, it helps me stay organized for customer calls and acts as an assistant.
Gong: Intuitive, User-Friendly, and Essential for Meeting Notes
What do you like best about the product?
I like that Gong is really effective and helpful. Its accessibility and user-friendly interface make it intuitive for us to use, which is a big plus. Setting it up was really easy because it's intuitive.
What do you dislike about the product?
I can't think of one yet, I believe it's really good. Maybe enhancing the translation.
What problems is the product solving and how is that benefiting you?
I use Gong for transcribing and summarizing calls and meetings, eliminating the need for manual note-taking and recording. It's effective and has a friendly user interface, making it intuitive to use.
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