Gong
Gong.ioExternal reviews
6,454 reviews
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Seamless Integrations and Automation for Effortless Workflows
What do you like best about the product?
Gong has seamless integration with other tools which promotes great smooth and highly streamline workflow.
It is highly automated which helps us capture action items and follow ups automatically thus promoting great workflow.
It is highly automated which helps us capture action items and follow ups automatically thus promoting great workflow.
What do you dislike about the product?
The tool can be a bit expensive for small teams.
What problems is the product solving and how is that benefiting you?
Gong helps ensure accuracy in forecasting as it offers data driven insights thus reducing blind spots in pipeline an overoptimism. It helps make forecasting more reliable.
Actionable Insights and Seamless Integration Elevate Sales Performance
What do you like best about the product?
Exceptionally actionable insights: Call recordings, transcripts, and AI-driven highlights surface patterns that reps and leaders can actually act on.
Strong coaching value: Managers can pinpoint moments in calls (talk ratios, objections, next steps) to coach with evidence, not anecdotes.
Deal risk visibility: Flags around pricing talk, competitor mentions, and stakeholder engagement help teams forecast more accurately.
Ease of adoption: The UI is intuitive, and value shows up quickly once calls are connected.
Ecosystem & integrations: Plays well with major CRMs and sales tools, making it central to the sales workflow.
Strong coaching value: Managers can pinpoint moments in calls (talk ratios, objections, next steps) to coach with evidence, not anecdotes.
Deal risk visibility: Flags around pricing talk, competitor mentions, and stakeholder engagement help teams forecast more accurately.
Ease of adoption: The UI is intuitive, and value shows up quickly once calls are connected.
Ecosystem & integrations: Plays well with major CRMs and sales tools, making it central to the sales workflow.
What do you dislike about the product?
Pricey: It’s a premium product; smaller teams may struggle to justify the cost.
Information overload: With so much data, teams without a clear process can feel overwhelmed.
AI isn’t perfect: Transcriptions and insights can miss nuance (accents, crosstalk, complex jargon).
Privacy & culture concerns: Continuous call recording can feel intrusive if not rolled out thoughtfully.
Customisation limits: Some teams want deeper control over dashboards and reports.
Information overload: With so much data, teams without a clear process can feel overwhelmed.
AI isn’t perfect: Transcriptions and insights can miss nuance (accents, crosstalk, complex jargon).
Privacy & culture concerns: Continuous call recording can feel intrusive if not rolled out thoughtfully.
Customisation limits: Some teams want deeper control over dashboards and reports.
What problems is the product solving and how is that benefiting you?
Gong turns unstructured call and meeting data into structured, actionable intelligence. For me, that means clearer insights, better coaching, stronger forecasting, and ultimately higher sales productivity.
Clear visibility into what actually drives deals forward
What do you like best about the product?
It turns real sales calls into clear, actionable insights. I can quickly see what’s working, where deals are at risk, and coach or adjust based on real conversations instead of gut feel.
What do you dislike about the product?
The biggest downside is the price. It’s a powerful tool, but it can be hard to justify for smaller teams. It also takes time to set up properly and get everyone using it consistently, so the value isn’t always immediate.
What problems is the product solving and how is that benefiting you?
Gong solves the guesswork in sales by capturing and analysing real conversations. It highlights what’s working, flags deal risks early, and shows trends across the funnel. For me, that means better forecasting, faster onboarding, and coaching that actually moves the needle because it’s based on real behaviour, not opinions.
Effortless Platform Updates and Seamless Salesforce Integration
What do you like best about the product?
The ability to update one platform rather than multiple- write back to Salesforce
What do you dislike about the product?
Some of the ai is very generic and doesn’t give specifics answers
What problems is the product solving and how is that benefiting you?
Gives me the ability to forecast sales manage pipeline and not miss a deal
Intuitive Interface with Robust Client Outreach Features
What do you like best about the product?
I use Gong as a CSM for client outreach and notifications. It allows me to quickly notify clients of updates and send targeted messaging based on various criteria. I like that the UI is very clean and intuitive. The automatic to-dos based on emails and meetings, as well as the auto-generated meeting follow-up messages, are huge for me. I also appreciate the proper integration of Salesforce fields. The initial setup of Gong was quick and with minimal issues.
What do you dislike about the product?
I wish that I could create lists based on multiple data sets such as account + person fields and for there to be more sophistication around account based reporting. It is very person centric.
What problems is the product solving and how is that benefiting you?
I use Gong to quickly notify clients of updates and send targeted messaging based on various criteria like upcoming renewals or decreased product usage.
Effortless Call Recall Makes Communication Easy
What do you like best about the product?
Recalling the conversation from the call is straightforward and effortless.
What do you dislike about the product?
I am unable to download the recording of the call.
What problems is the product solving and how is that benefiting you?
Recalling the conversation from the call is straightforward and effortless.
Effortless Call Recall Makes Conversations Easy
What do you like best about the product?
Recalling the conversation from the call is straightforward and effortless.
What do you dislike about the product?
I am unable to download the recording of the call.
What problems is the product solving and how is that benefiting you?
Recalling the conversation from the call is straightforward and effortless.
Enhances Meeting Prep and Client Insights
What do you like best about the product?
I love how Gong analyzes my calls. That really does help me, and I use that feedback to my advantage to improve each and every time. The features are very valuable, like looking at my talk time ratio and the patience I have during calls, allowing the customer to really talk and interact. It gives me ways to improve moving forward. The initial setup of Gong was excellent.
What do you dislike about the product?
I wish there was a better way to measure account health, like a graph or chart. It would be helpful to have something on the home screen to flag opportunities or customers that may be at risk of churning. A dashboard with numbers and graphs would be great.
What problems is the product solving and how is that benefiting you?
I use Gong to prepare for meetings, understand account health, and learn about clients quickly. It analyzes calls, provides feedback, and insights into my interaction style, helping me improve constantly. As a new employee, it helps me understand customer sentiments and previous interactions effectively.
Recording Feature Makes Self-Improvement Easy
What do you like best about the product?
recording help in understanding what we say and what we can correct
What do you dislike about the product?
nothing much to say because gong helps a lot
What problems is the product solving and how is that benefiting you?
understand how we are speaking and what can be corrected
Hands-Free Calls and Insightful Summaries Make Gong a Standout
What do you like best about the product?
Gong makes it incredibly easy to stay hands-free during calls, allowing me to focus on the conversation without worrying about taking notes. I appreciate being able to review the call's contents afterward, and I find the AI-generated summaries particularly helpful, especially when they highlight areas where I could have improved. I also value how Gong marks important moments on the call timeline, making it simple to identify key points and share them with others.
What do you dislike about the product?
Occasionally, the app glitches and sends me emails about call recordings that I never scheduled. On one occasion, a colleague asked if a Gong email was actually coming from me or a phishing attempt, and since I hadn't send it myself I was equally as confused. It also repeatedly tries to connect to my calendar, even though I have never granted it permission to do so.
What problems is the product solving and how is that benefiting you?
As someone who mainly conducts user experience research, I find Gong to be a game-changer because I no longer have to take notes during interviews. Having a recording of the call along with automatically generated notes means that insights and synthesis are provided for me, saving me several steps in my process. Additionally, features like tracking the number of filler words I use are helpful, as they allow me to improve my speaking skills for future sessions.
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