Gong
Gong.ioExternal reviews
6,454 reviews
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Effortless Call Recording and Insightful Analytics for Sales Teams
What do you like best about the product?
It makes easy to record and review calls, so I don’t have to rely on memory or notes. I can quickly find what a customer said and get coaching based on real conversations. The analytics and insights help me improve my sales approach and learn from top performers
What do you dislike about the product?
If CRM data isn’t kept up to date, some insights can be inaccurate. Sometimes it feels like just another tool managers use to find issues, and the need to announce call recording can be awkward with customers.
What problems is the product solving and how is that benefiting you?
Gong helps me remember exactly what was discussed on calls, so I don’t miss important details or promises. It also shows me where deals get stuck and gives feedback on how I can improve my conversations. This means I can follow up better, close more deals, and learn from my mistakes faster.
Insightful Call Analysis and Seamless Sharing
What do you like best about the product?
Gong is incredibly helpful by transcribing and analyzing sales calls that help me extract insights from users and help inform design decisions. The ai summary and insights give me a quick high level of the call and the ability of saving and sharing help seamlessly in our feedback research
What do you dislike about the product?
i dislike how it marks a call as listened when i haven't listened to the full call. if i close out of a call before finishing it and go back to the home page, it makes me think i've listened to the call. sometimes the ai summaries are also inaccurate and makes me think it isn't reliable
What problems is the product solving and how is that benefiting you?
Gong is solving the business problem of having a central place of recorded sales calls to help with our feedback research. This benefits me because I have a library of collected feedback to analyze and sythensize
Exceptional Voice Recognition, Needs More Research Features
What do you like best about the product?
I really like Gong's voice/speaker identification; it's excellent and much better than other research software we've used. The insights captured in summaries are of higher quality than competitor products. Even though Gong isn't specifically designed for product research, it works very well for us in that capacity. Setting up Gong was quite easy, and getting access was straightforward for me. We previously used Marvin, but Gong has performed better in several areas.
What do you dislike about the product?
Gong isn't designed for product research, but still works very well for us in that capacity. Features that support research goals and insights could help us further if developed. More ways to track themes or insights across multiple interviews could be helpful.
What problems is the product solving and how is that benefiting you?
I use Gong to capture customer interviews, helping me evaluate how features work for them. Its voice identification and insight quality are excellent, outperforming previous software.
Seamless Integration and Effortless Setup Boost Productivity
What do you like best about the product?
It has seamless integration with other tools which promotes a streamlined workflow which ensures high productivity as users work from one platform without having to move from one tool to another.
It has an intuitive tool that is easy to use. It implementation and set up is also easy.
It has an intuitive tool that is easy to use. It implementation and set up is also easy.
What do you dislike about the product?
The tool is a bit expensive for small organizations.
What problems is the product solving and how is that benefiting you?
Manual sales forecasting using representatives opinions is highly inaccurate and makes it hard to make data driven decisions. Gong on the other hand offers uses actual conversation signals and activities patters which promotes accurate forecasting so we are able to plan for revenue using data driven insights.
User-Friendly Sales Analytics with Gong
What do you like best about the product?
I use Gong for sales meeting recordings and analyzing behavioral data on rep activities. I appreciate how Gong makes it clear where to focus our training efforts and what top-performing reps are doing. It's easy to use, and the interface is very user-friendly.
What do you dislike about the product?
ad-ons are behind vs competitors. It would be nice to do everything in one tool.
What problems is the product solving and how is that benefiting you?
Gong provides data and analytics on calling behaviors, helping us know where to train and learn what good reps are doing.
Account AI Makes Onboarding Effortless
What do you like best about the product?
Account AI feature - It gives me an overview of the account, especially when I'm a new joiner
What do you dislike about the product?
Sometimes it is slow to load, I've even experienced slowness with the main search bar
What problems is the product solving and how is that benefiting you?
Sales coaching, regular feedback provided by my sales leadership on improving my pitch
Saves Time with Smart Call Analysis
What do you like best about the product?
I find Gong incredibly valuable because it records my sales calls for later review, which is essential for referencing back to conversations and training purposes. This feature allows me to concentrate on actively listening and engaging in conversations with prospects without the distraction of taking detailed notes. I also love the ability to search for specific words and be taken to the exact moment in a conversation, dramatically decreasing the time it takes to act on items from a call. The integration with my company's SSO made logging in a seamless process, contributing to a smooth setup experience.
What do you dislike about the product?
I think it's a missed opportunity that Gong doesn't automatically use AI to draft a follow-up email by the time I finish my call.
What problems is the product solving and how is that benefiting you?
I use Gong to record sales calls, improving referencing and training. It saves time on note-taking, enhances focus on listening, and helps me quickly access conversation moments, reducing time to action items.
Seamless Integration and Outstanding Support Elevate Team Performance
What do you like best about the product?
Gong has played a key role in enhancing the performance of our commercial team. The implementation process was straightforward and uncomplicated, and the support provided by the Gong team whenever needed has been excellent. Our commercial team uses the tool daily, sharing call summaries via Slack across various teams, which enables more informed decision-making. Additionally, the wide range of integrations has allowed us to efficiently and effectively connect our Salesforce, Slack, and Gong environments.
What do you dislike about the product?
Previously, we were unable to ask questions at the Company level, but with the latest releases, this limitation has been addressed!
What problems is the product solving and how is that benefiting you?
Visibility has greatly improved for us. Now, we can monitor the number of calls made, track their duration, and ensure that the correct discovery process, such as MEDDIC, is being followed. What stands out most is our ability to share call summaries and outline next steps across the business using Gong. Previously, none of these capabilities were available to us.
Great solution for reflection and personal growth
What do you like best about the product?
Gong integrates with Salesforce which is important for seamless tracking for myself and my team. I also like the coaching tips it provides in regards to patience, ratio of speaking per person, talking speed, and more. It allows you to reflect on your calls and do better the next time.
What do you dislike about the product?
Sometimes the AI summary emails miss the most important parts of the convo so I feel like I'm always having to revamp those.
What problems is the product solving and how is that benefiting you?
Gong allows us to reflect on our conversations and be more mindful in future conversations. It's also a great place to pair share with colleagues and provide feedback to one another. This tool also gives us a chance to ensure we're really solution selling and driving value as opposed to 'feature selling.' I always scan my transcripts for certain words that prompt value selling. And, last, I appreciate the AI summary. While it's not perfect, it gives my email some structure to build off of.
Enhances Call Review and Collaboration Effortlessly
What do you like best about the product?
I enjoy using Gong for its call briefs that provide a comprehensive recap, highlighting key points and delineating next steps clearly. This feature is immensely helpful in allowing me to quickly scroll through large amounts of call data to find relevant sections without missing critical information. I love how Gong enables me to look back at call participants and share recordings with customers effortlessly. The ability to send call snippets to ProductBoard is another feature I greatly appreciate, which facilitates smooth collaboration with the Product team. The AI-powered highlights are a time-saver, accurately identifying and extracting necessary information, which means I don't need to manually sift through extensive call details. Gong integrates seamlessly with Teams and Zoom, providing auto-recording capabilities that enhance my workflow. Its integration with ProductBoard is invaluable for including customer calls in feature suggestions. Overall, the software speeds up the collection and sharing of information, making it a fantastic tool in my daily operations.
What do you dislike about the product?
Sometimes it doesn't track all the participants on a call. It would be helpful if that data could be cleaner and easy to access. Just make sure each person that joins is tracked and their name and email are logged and can be later accessed.
What problems is the product solving and how is that benefiting you?
I use Gong to track customer information, brief on customer history, and share call recordings. AI-generated call highlights save me time by outlining key points and next steps. The integrations with Teams, Zoom, and ProductBoard enhance my workflow and collaboration.
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