Stronger, More Productive Calls
What do you like best about the product?
The ability to confirm action items via the recap. Extremely easy to use and find previous calls. Simple way to share pertinent information between teams and stakeholders.
What do you dislike about the product?
Ai recaps are sometimes way off with action items very vague or listed for the wrong party.
What problems is the product solving and how is that benefiting you?
overall rating of individual calls and tracking segments of conversation to easily review what's most vital.
Intuitive UI, Clear Recordings, and Top-Notch Support
What do you like best about the product?
I’ve been a big fan of Gong.io for a while now. The UI is super intuitive, recordings are crystal clear, and it’s really easy to find exactly what you’re looking for. You can tell they’re constantly improving the platform — new features roll out often, and they actually make the experience better, not more complicated. Support is also top-notch responsive, friendly, and helpful every time I’ve needed them. Overall, just an excellent tool that keeps getting better.
What do you dislike about the product?
The Engage and forecasting parts still need some work, but overall the product functions well and has been a good fit for our process. It would also be helpful to have drop-in voicemails and a speed dialer.
What problems is the product solving and how is that benefiting you?
Gong solves several key challenges in sales; from forecasting accuracy to easily recalling key deal details. I use it daily to review calls, search transcripts, and quickly surface important information across accounts. It’s also great for sharing recordings with customers or teammates for follow-up and collaboration. The built-in AI is decent, though I sometimes get deeper insights when I run transcripts through other AI tools. Overall, it’s made my workflow more efficient and my forecasting much more reliable.
Essential AI Summaries That Make Meeting Prep Fast and Easy
What do you like best about the product?
The AI summaries are essential - I am able to prep for all meetings in just a couple of minutes with the thorough summary of account history, call history, etc.
What do you dislike about the product?
The navigation can be a little funky - If you search for a contact on the homepage, you can't then get to the account page without several additional clicks.
What problems is the product solving and how is that benefiting you?
I save so much time by having all customer interaction in one place, quickly summarized and available any time.
Intuitive Interface, Enhances Communication
What do you like best about the product?
I use Gong for meetings with clients and vendors, and I appreciate the ease of communication and streamlining efforts it provides. I like the user interface and how easy it is to use; it's not as confusing or jumbled up as Zoom. I also like the recording properties because they allow us to go back and reference materials. The initial setup of Gong was super easy.
What do you dislike about the product?
I find that sometimes the automated components like emojis don't work well. They're not user-friendly and often don't send at all after being prompted.
What problems is the product solving and how is that benefiting you?
Gong helps with the ease of communication and streamlining efforts. The user interface is easy to use and not confusing like Zoom. The recording properties allow us to go back and reference materials.
Clear visibility into customer conversations and deal dynamics
What do you like best about the product?
Gong automatically records and analyzes customer conversations, making it easy to revisit important moments from calls without relying on notes.
Searchable transcripts and topic tracking make it simple to find when specific competitors, pricing discussions, or objections came up.
It helps improve sales execution by allowing teams to review real customer interactions instead of relying on secondhand summaries.
The platform also makes it easy to share key call snippets internally so teams can collaborate around deals or learn from strong conversations.
What do you dislike about the product?
The interface can surface a lot of data and alerts, which sometimes creates noise if teams are not disciplined about how they use it.
Some of the AI insights are helpful but still require human interpretation, especially in complex enterprise sales cycles.
It works best when teams actively review and use the recordings. If adoption is low, much of the value is lost.
What problems is the product solving and how is that benefiting you?
Eliminates the need to rely on memory or incomplete notes from customer calls.
Creates a searchable record of customer conversations that can be referenced later for details around requirements, objections, or commitments.
Helps sales teams review real conversations to improve messaging and positioning.
Allows leadership to understand what is happening in deals without sitting on every call.
Speaker Timeline in Recordings Makes Finding Key Moments Easy
What do you like best about the product?
I like the feature in the recording where you can see a timeline of each speaker - this helps quickly get to the part you are interested in.
What do you dislike about the product?
I miss an AI summary, but it could be a limitation of my account.
What problems is the product solving and how is that benefiting you?
I use it to document customer calls, get insights into my participation during those calls, and easily share recordings with stakeholders for further discussion and awareness.
Ending the Guesswork, Total Pipeline Visibility and AI-Driven Deal Protection with Gong
What do you like best about the product?
Gong has become my absolute favorite tool for maintaining a pulse on our entire pipeline without having to attend every single call. I love the Activity timeline in the Deals view, its incredibly helpful to see a visual map of touchpoints, like those for Acme Ltd so I can instantly tell if a deal is heating up or cooling down.
What do you dislike about the product?
While the interface is powerful, the initial setup for mapping complex CRM stages and custom deal warnings can be a bit technical to navigate. I've noticed that if multiple people speak at once in a large brainstorming session.
What problems is the product solving and how is that benefiting you?
Gong has solved our deal blindness by turning every recorded conversation and email into a searchable data points. It has eliminated the friction of manual status updates, as the system automatically tracks the Next Call and current Stage for all 203 active deals.
User-Friendly with Organized CRM Integration
What do you like best about the product?
I really like Gong's ease of use. It is very user-friendly, making it easy to create sequences, add people, and track metrics like open rates and response rates. Also, Gong is very organized when it comes to managing accounts and contacts, which was a big issue with the previous tool we used.
What do you dislike about the product?
Their LinkedIn prospecting tools are not as strong as in other platforms, there is a lot of manual work involved and copying and pasting information and clicking around. Their browser extension is not really useful.
What problems is the product solving and how is that benefiting you?
I use Gong for sequencing people into sales pitches and organizing daily activities. I love its ease of use, user-friendly interface, and ability to track metrics like open rates and response rates. It solves the issue of duplicated accounts and contacts from our previous tool.
Daily call insights have boosted renewals and transform customer conversations into actions
What is our primary use case?
My main use case for Gong is client call recording, transcription, analysis, and customer forecasting.
A quick specific example of how I use Gong for those purposes is that all of our client calls are linked via Outlook and Salesforce to Gong, so it automatically accepts Gong recorder to our client calls. Last week, we had a client call about some negative issues the client was having with the implementation of a software product. I was able to record the call, share the call with the client who wanted the recording of that call, but also with our internal tech team. We were able to share Gong page internally with non-client-facing people so that they could listen to that call and get the technical and sentiment information from the client.
I have something else to add about how I use Gong, as we are working to implement Gong into our internal AI agent customer success agent system, linking it to Salesforce, to Jira tickets, and for overall dashboarding, retention reporting, and analysis of lost clients as well. It is a very big part of our analysis.
What is most valuable?
I think the best features Gong offers are that the transcription is really strong. You can take that and put that into something like Claude or ChatGPT and use that transcription right away. You can also share those calls with other individuals internally. I think the external sharing might need some work, as if Gong had the ability to edit the calls. Right now, I have to go into Microsoft editor if I want to edit out the beginning of the call or something similar. So perhaps if Gong could be enhanced with the ability to edit these calls for external use to eliminate any confidential information and send that call to the client in an easy, quick way would be beneficial.
I would like to add that the analytics seem straightforward and on point, as well as the integrations seem very clear and easy to use. Everything is sort of right there. I use it daily.
Gong has positively impacted my organization by improving efficiency. At the end of the day, it is helping our renewal rate, which is the purview of Customer Success Manager roles. It is the ARR. Being able to have these client touchpoints, analyze them and share them internally, is really powerful to be able to cut right to cross-departmental issues that might affect retention. I think that is probably the biggest factor and value that Gong has, at least for my role.
What needs improvement?
Gong can be improved in terms of external sharing and editing, as the editing and being able to share an edited version of the call might be my biggest improvement. Other than that, everything is pretty smooth.
I appreciate the consideration and do not have anything else to add about needed improvements, as that is the main thing on my mind right now.
For how long have I used the solution?
I have been using Gong for two and a half years.
What do I think about the stability of the solution?
Gong seems very stable in my experience, as I have had no connection issues with email or with the recordings or anything similar, and no downtime that I could have observed.
What do I think about the scalability of the solution?
Gong's scalability has been excellent for my organization. It has handled our needs as we have grown or expanded, as rolling out not only to the sales team but to the Customer Success team shows the amount of trust that we have and the value that it has for us as client-facing people.
How are customer service and support?
I have not interacted with Gong's customer support, but I have heard it has been very smooth.
How was the initial setup?
My experience with pricing, setup cost, and licensing is that I was not really the one who did the pricing or the setup implementation. I do know that it was rolled out to the Customer Success team as well as the sales team. I am not able to give more information on the pricing or the implementation. From my point of view, it has been pretty smooth.
What was our ROI?
I have seen a return on investment since using Gong, as the ARR has gone up overall by ten percent, and I think Gong has probably been a big part of that. I myself have not quantified exactly the effect that Gong has had. I can tell you it is part of our daily toolbox.
What other advice do I have?
My advice to others looking into using Gong is to use it every day. Link it to your Outlook. Really get in there, grab the transcripts, put them in Claude. Really use it. It is quite a tool if you put it into your daily tool set, as we do.
I do not have any additional thoughts about Gong before we wrap up, as it seems to be a great tool. I would rate this review as a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Seamless Zoom Integration with Automatic Recordings, Recaps, and Transcripts
What do you like best about the product?
I love how it easily integrates into Zoom and it records the meetings and automatically sends the recording to my email. I like how simple it is to add to a meeting, as well as all the features available when I'm visiting the recording like looking at AI generated recaps and summaries and transcriptions and such.
What do you dislike about the product?
I would like to see more of a visual foor it on Zoom, currently it seems a bit hidden but I would like more of a visual indicator when it is there.
What problems is the product solving and how is that benefiting you?
It records meetings and sends them and stores them to be reviewed which is very helpful for referring back to important calls. It also provides meeting sumaries and recaps which save a lot of time going back through the meetings.
