Gong
Gong.ioExternal reviews
6,466 reviews
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Super Helpful Insights From Client Interactions
What do you like best about the product?
It’s a super helpful tool for getting more insights from client interactions. It also calculates how long you’re talking over the other participants, which makes it easier to spot and improve those moments.
What do you dislike about the product?
The only thing I dislike is searching for a client on the home page. There are two different ways to do it, and it ends up confusing me.
What problems is the product solving and how is that benefiting you?
Gong and its automations help me follow up with my clients in a more detailed and organized way.
Extremely Intuitive User Interface
What do you like best about the product?
User interface is extremely intuitive to navigate
What do you dislike about the product?
I do not have negative feedback about gong
What problems is the product solving and how is that benefiting you?
Gong allows me to quickly recap important meetings and discussions
Effortless Setup, Deep Insights from Gong
What do you like best about the product?
I like the ease of use with Gong, which makes it convenient for monitoring our conversations with customers and prospects. I also enjoy how it integrates with other go-to-market tools, enhancing our workflow. The initial setup was easy, which I really appreciated.
What do you dislike about the product?
I find Gong can be a bit overwhelming to digest easily. It could use stronger mass enablement within a single company.
What problems is the product solving and how is that benefiting you?
I use Gong to monitor our conversations across customers and prospects. It helps identify key themes and behaviors from large qualitative data sets. I like its ease of use and integration with other go-to-market tools.
Unmatched Sales Visibility and Insights with Gong
What do you like best about the product?
What I like best about Gong is the visibility it gives into sales conversations. Being able to review calls, see key moments, and understand what actually happened in a deal is incredibly valuable. The call recordings, transcripts, and AI insights make it easy to spot patterns around objections, competitor mentions, and next steps without having to rewatch full calls.
What do you dislike about the product?
The UI can also feel a bit busy, especially when jumping between calls, deals, and insights. Occasionally transcripts or speaker attribution need small corrections, and there can be a slight delay before calls fully process and surface insights. Overall it’s a strong tool, but there’s a learning curve to getting the most value out of it.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of limited visibility into sales conversations. Instead of relying on notes or memory, it captures and analyzes real calls so teams can understand what prospects are actually saying, what objections come up, and where deals are getting stuck.
Optimize Meeting Management with AI-Powered Efficiency
What do you like best about the product?
I like the ease of use of Gong and how it integrates AI capabilities to find information quickly and summarize next steps efficiently. It saves me a lot of time by prewriting draft follow-up emails and helps pull relevant action items after each meeting, ensuring I don't miss anything. It also helps me be more efficient in project reporting by finding ongoing topics efficiently.
What do you dislike about the product?
I think Gong could improve cross-referencing between emails and calls to easily identify ongoing topics, which ones are pending followup, and which have been actioned in followup emails or calls. Having a dashboard overview that automatically pulls all action items from my calls with options to mark them as completed and add notes would be great.
What problems is the product solving and how is that benefiting you?
Gong saves me time by helping with meeting follow-up emails and ensuring I don't miss any action items. It aids in reviewing topics for weekly reports and understanding context when taking over tasks from other team members.
Intuitive Interface with Robust Client Outreach Features
What do you like best about the product?
I use Gong as a CSM for client outreach and notifications. It allows me to quickly notify clients of updates and send targeted messaging based on various criteria. I like that the UI is very clean and intuitive. The automatic to-dos based on emails and meetings, as well as the auto-generated meeting follow-up messages, are huge for me. I also appreciate the proper integration of Salesforce fields. The initial setup of Gong was quick and with minimal issues.
What do you dislike about the product?
I wish that I could create lists based on multiple data sets such as account + person fields and for there to be more sophistication around account based reporting. It is very person centric.
What problems is the product solving and how is that benefiting you?
I use Gong to quickly notify clients of updates and send targeted messaging based on various criteria like upcoming renewals or decreased product usage.
Effortless Call Recall Makes Communication Easy
What do you like best about the product?
Recalling the conversation from the call is straightforward and effortless.
What do you dislike about the product?
I am unable to download the recording of the call.
What problems is the product solving and how is that benefiting you?
Recalling the conversation from the call is straightforward and effortless.
Effortless Call Recall Makes Conversations Easy
What do you like best about the product?
Recalling the conversation from the call is straightforward and effortless.
What do you dislike about the product?
I am unable to download the recording of the call.
What problems is the product solving and how is that benefiting you?
Recalling the conversation from the call is straightforward and effortless.
Enhances Meeting Prep and Client Insights
What do you like best about the product?
I love how Gong analyzes my calls. That really does help me, and I use that feedback to my advantage to improve each and every time. The features are very valuable, like looking at my talk time ratio and the patience I have during calls, allowing the customer to really talk and interact. It gives me ways to improve moving forward. The initial setup of Gong was excellent.
What do you dislike about the product?
I wish there was a better way to measure account health, like a graph or chart. It would be helpful to have something on the home screen to flag opportunities or customers that may be at risk of churning. A dashboard with numbers and graphs would be great.
What problems is the product solving and how is that benefiting you?
I use Gong to prepare for meetings, understand account health, and learn about clients quickly. It analyzes calls, provides feedback, and insights into my interaction style, helping me improve constantly. As a new employee, it helps me understand customer sentiments and previous interactions effectively.
Recording Feature Makes Self-Improvement Easy
What do you like best about the product?
recording help in understanding what we say and what we can correct
What do you dislike about the product?
nothing much to say because gong helps a lot
What problems is the product solving and how is that benefiting you?
understand how we are speaking and what can be corrected
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