Gong
Gong.ioExternal reviews
6,610 reviews
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Gong’s AI Call Summaries and Search Make Client Insights Effortless
What do you like best about the product?
Gong is great for recording and cataloguing our call recordings, and its newer AI features are also really helpful. The summaries for each call, along with the ability to search and ask questions about clients’ needs, are incredibly valuable. its easy to use and the interface is easy to pick up.
What do you dislike about the product?
very rare issue with call not recording. some transcript issues but nothing major that doesnt make sense.
What problems is the product solving and how is that benefiting you?
allows ease of access to previous calls, the search function allows me to get an understand of client needs and my follow up actions very easily.
Call Recordings Made Easy with Gong
What do you like best about the product?
What I like the most is that you can go back and listen to your call recordings and hear everything that happened. You can also, depending on the type of account you have, hear different calls from other colleagues to have a different perspective if you have the same customer.
What do you dislike about the product?
To be honest Gong is a really good tool that I use, there is nothing I dislike about it
What problems is the product solving and how is that benefiting you?
If there is a problem with the customer and some of our coullegues, you can always go back and listen to the recording on this platform (Gong) to know exactly what happened before making a decision.
Easy, Simple Call Backup That Helps Track KPIs
What do you like best about the product?
I like that it is very easy and simple to use. And helpful to have as a backup for all calls made through my device and keep up with KPIs
What do you dislike about the product?
Sometimes it would misidentify names or words, especially when they were in a different language.
What problems is the product solving and how is that benefiting you?
It benefitted my old team in reporting our outreach progress to upper management and keep quality control
Gong’s Recordings, Transcripts & AI Notes Make Training Effortless
What do you like best about the product?
Gong makes training and learning easier with its amazing recording capabilities, transcript, & AI enriched call notes
What do you dislike about the product?
The UI is slightly clunky and confusing. Making forecast changes can be made much easier
What problems is the product solving and how is that benefiting you?
Mainly use Gong for training purposes by watching Sales call recordings from different team members, sharing call recordings to prospects, and to update our sales pipeline to some extent
Great Visibility Into Customer Conversations with Gong
What do you like best about the product?
What’s most helpful about Gong is the visibility it brings to customer conversations. Having calls automatically recorded, transcribed, and analyzed makes it much easier to capture key insights, track follow-ups, and never miss important details. It’s especially valuable for reflecting on conversations, improving messaging, and sharing context across the team without relying on manual notes.
What do you dislike about the product?
One downside of Gong is that it can feel a bit overwhelming at times. With so many insights, metrics, and notifications, it’s not always clear what to focus on first. The signal is there, but you have to work a bit to separate it from the noise.
What problems is the product solving and how is that benefiting you?
Gong solves the challenge of capturing and making sense of customer conversations at scale. Instead of relying on memory or manual notes, it automatically records, transcribes, and surfaces key insights from calls.
For me, that means I can stay fully present during conversations, then go back to review important moments, track commitments, and follow up more effectively. It also makes it easier to share context with teammates, align internally, and continuously improve how I communicate with customers. Overall, it helps me be more organized, data-driven, and consistent in how I manage relationships.
For me, that means I can stay fully present during conversations, then go back to review important moments, track commitments, and follow up more effectively. It also makes it easier to share context with teammates, align internally, and continuously improve how I communicate with customers. Overall, it helps me be more organized, data-driven, and consistent in how I manage relationships.
Intuitive Call Insights and SFDC Integration That Boost Lead Gen Productivity
What do you like best about the product?
What I like most about Gong is the visibility it provides into call outcomes and customer interactions handled by our experts. The platform is intuitive and easy to navigate, with strong search and call insights that help identify winning messaging and common objections. Its integration with SFDC makes it easy to connect insights directly to inbound and outbound leads. As someone focused on lead generation and email outreach, this helps me refine my targeting, personalize outreach, and qualify leads more effectively. Overall, it has improved my productivity and helped generate higher-quality meeting opportunities, delivering strong value in my day-to-day workflow.
What do you dislike about the product?
One area for improvment would be making insights more directly actionable for SDR workflows, especially for email outreach and lead generation. At times, it takes extra effort to translate call insights into immediate next steps. Additionally, enhancing filters or customization in search could make it even easier to quickly find the most relevant conversations.
What problems is the product solving and how is that benefiting you?
Gong helps solve the challenge of limited visibility into customer conversations and what messaging actually works. Since calls are handled by our experts, it gives me clear insights into customer needs, objections, and successful approaches. This helps me improve my inbound and outbound lead geneartion, refine email outreach, and qualify leads more effectively. As a result, I'm able to generate better-quality opportunities and align my outreach more closely with what drives successful meetings.
Gong’s AI and Agent Studio Make Call Analysis and CRM Sync Effortless
What do you like best about the product?
Gong’s best features are its AI capabilities and the Agent Studio, which make it easier to analyze calls and sync everything with the CRM.
What do you dislike about the product?
So far, I haven’t disliked anything. Everything has worked fine.
What problems is the product solving and how is that benefiting you?
Gong solves the “black box” problem by giving complete visibility and analysis into every interaction that happens both pre- and post-sales. It provides our team with strong insights and other information that’s genuinely helpful for closing deals, and it also surfaces patterns through its rich, AI-analysed data.
Intuitive and Reliable With Room for AI Improvement
What do you like best about the product?
I like how easy Gong is to use and how reliable it is. I really appreciate that if I need a summary of my calls or important notes, Gong can put together an AI summary for me. This makes it easier to have a summarized version of what the call was about, especially if it was long.
What do you dislike about the product?
I think the AI maybe could be improved a little bit. Sometimes, when I'm reading the AI notes on the summary, it can put things in there that aren't accurate or the context will be off. Which isn't a huge problem, but sometimes it's a pain.
What problems is the product solving and how is that benefiting you?
I use Gong to keep track of my notes and important call details, ensuring I don't miss anything crucial. It also provides AI summaries, making it easier to have a concise version of long calls.
Revolutionized Meeting Management with Accurate AI Summaries
What do you like best about the product?
I really appreciate the accurate AI summaries and concise action items that Gong provides. It's very helpful that Gong attaches the action items to relevant points in the call recording. I also like that I can easily search for anything in past calls for a particular customer, and Gong gives me very relevant and accurate results quickly. The initial setup was very easy.
What do you dislike about the product?
It takes quite a lot of time to get back with a call recording after the meeting is over. Also, I am not able to search for things in my past calls across the board (across all customers) and I need to necessarily select a customer and then restrict my search to calls I have had with that customer.
What problems is the product solving and how is that benefiting you?
I use Gong to record meetings and get AI summaries, action items, and next steps. It's helpful for easy reference, with accurate summaries and action items linked to call segments. I like how I can search past calls for customers and get relevant, accurate results.
Eliminates Guesswork with a Factual Record of Customer Interactions
What do you like best about the product?
It eliminates guesswork by providing a factual record of customer interactions, surfacing real deal risks and market trends that CRM notes often miss.
What do you dislike about the product?
If not introduced as a coaching-first tool, it can feel like intrusive surveillance. This can damage rep trust and lead to "performative" calling rather than natural sales conversations.
What problems is the product solving and how is that benefiting you?
Gong eliminates the reliance on subjective, manual notes by providing an objective record of every interaction. It captures critical details that are often lost or forgotten during a meeting, ensuring nothing falls through the cracks.
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