Gong
Gong.ioExternal reviews
6,556 reviews
from
and
External reviews are not included in the AWS star rating for the product.
This is the best recorded call software I've ever used!
What do you like best about the product?
I love the call topic breakdown and the transcribe feature
What do you dislike about the product?
i can't (easily) find calls where i conference in colleague before calling client
What problems is the product solving and how is that benefiting you?
seeing how much time i spend on each call topic, helping me reduce time spent on unneccesary topics to reduce my total call times
Gong is a great tool!
What do you like best about the product?
I like the analytics of calls and where improvements can be made.
What do you dislike about the product?
I have yet to find anything that I dislike!
What problems is the product solving and how is that benefiting you?
I am finding where lulls in conversation/sales pitches happen the most. I have become more self-aware of my own talk time spent on a call.
Gong is a must have!
What do you like best about the product?
Gong provides insight into the Voice of the Customer.
What do you dislike about the product?
Sometimes the transcripts can be inaccurate.
What problems is the product solving and how is that benefiting you?
We are improving our Sales Enablement and customer feedback on our products and services.
Can't work without it
What do you like best about the product?
I love the library of my calls that I can review at high speed before my follow-ups. Gong allows me to relive my calls so I never miss a beat.
What do you dislike about the product?
It is sometimes slow to transcribe calls. Zoom calls are transcribed faster but they're not as accurate.
What problems is the product solving and how is that benefiting you?
Gong allows me to run a sales motion with 35+ different ops in a given month. I couldn't imagine working so many different motions without it.
Insurance Sales Producer
What do you like best about the product?
Grading by peers. Reviewing my own calls. Blocks payment information in playback.
What do you dislike about the product?
Nothing really. Its a great program. Pretty cool
What problems is the product solving and how is that benefiting you?
Just how to quicken and sharpen my sales techniques
My only regret is that I was not able to use Gong sooner.
What do you like best about the product?
Gong has been a gamechanger for me in getting up to speed on technology, talk tracks, deals, or how the team is doing.
What do you dislike about the product?
- I question the accuracy of the rolled-up statistics, and some roll-ups are missing.
- Would be great to be able to download transcripts
- Would be great to be able to download transcripts
What problems is the product solving and how is that benefiting you?
Learning
Essential sales tool
What do you like best about the product?
The AI pulls out what deliverables I've committed in a call so that I remember to do them.
What do you dislike about the product?
Nothing so far! I'd say continue working on the voice to text elements, they're great but always room for improvement.
What problems is the product solving and how is that benefiting you?
Improved my executive presence in a big way!
My Review
What do you like best about the product?
How great it tracks deals. How you can see your calls and what you have done good and bad. You can zero in on topics.
What do you dislike about the product?
A lot that I don't know. Seems like I am missing things
What problems is the product solving and how is that benefiting you?
How to overcome objections, by watching people on other calls. I use Gong first thing in the morning and throughout the day.
Recommendations to others considering the product:
Learn as much as you can
Gong has helped a ton!
What do you like best about the product?
Highly beneficial to be able to tag managers for call feedback and to have an accessible reference for personal insight on how to grow in the business!
What do you dislike about the product?
I wish there were a seamless integration with Salesloft/Salesforce or a desktop app
What problems is the product solving and how is that benefiting you?
Listening is way more beneficial than speaking, and seemingly long awkward pauses aren't typically too long.
Gong Review
What do you like best about the product?
The ability to review calls and utilize the stats feature to learn how to improve call flow. playback is really important for discovering any topics that were discussed.
What do you dislike about the product?
I don't believe there are any features that I would say I "dislike"
What problems is the product solving and how is that benefiting you?
playback and reviewing discussions help with highlighting specific topics of discussion; using this feature allows me to jump to specific areas of the call.
Recommendations to others considering the product:
n/a
showing 2,001 - 2,010