Gong
Gong.ioExternal reviews
6,556 reviews
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Excellent product
What do you like best about the product?
easy to train new hires and share information/tips, to coach, to bring awareness to leadership about customer needs.
What do you dislike about the product?
the site is a little clunky and not easy for team leaders.
What problems is the product solving and how is that benefiting you?
training our staff quickly and sharing ideas.
Amazing tool, has room for some improvements
What do you like best about the product?
It auto records calls with prospects and transcribes the calls. Also love the library feature so reps can listen to calls/snippets easily.
What do you dislike about the product?
The deal section needs some enhancements, calls are analyzed by host vs speaker, and more analytics on each rep would be valuable.
What problems is the product solving and how is that benefiting you?
AE talk ratio and quotations asked have been very helpful. Also, being able to use the transcriptions and gong library have helped with coaching.
Recommendations to others considering the product:
Get it!
Gong Product Review
What do you like best about the product?
Ability to track/monitor/listen to previous calls
What do you dislike about the product?
Nothing - their product is by far my favorite in our stack
What problems is the product solving and how is that benefiting you?
Re-listening to old information that I forgot from client conversations
Gong is the one app that you can't aford to miss !
What do you like best about the product?
It not only resumes all the calls you had but gives unbelievable data to work with. It is amazing how smart this application is compared to others in the market.
What do you dislike about the product?
I have absolutely no words against it, the menu is very easy to use, and you can navigate through it very easily
What problems is the product solving and how is that benefiting you?
We need to review our work daily and Gong makes it very easy to do. It is just super helpful.
Recommendations to others considering the product:
You just can't go wrong, this system is awesome!
Hitting quota!
What do you like best about the product?
Using gong to write my summary emails and reviewing calls ahead of time is fundamental in my process. Gong is baked into our sales process from meeting booked to closed won!
What do you dislike about the product?
Nothing really. I absolutely love gong. I have recommended it many times.
What problems is the product solving and how is that benefiting you?
Being present in meetings because I know I can review calls and demos after the fact. I'm way more effective in calls when I'm not focused on taking notes.
Great system that catalogues all recordings that can be used for training later
What do you like best about the product?
The cataloging of previous recordings can help for later training
What do you dislike about the product?
The search function can be a lot better.
What problems is the product solving and how is that benefiting you?
This system catalogs older customer calls to ensure everyone is on the same page.
Having ADHD like I do Gong helps me keep track of all the little emails and things to update.
What do you like best about the product?
Call recordings and being able to re-read a transcript and have action items highlighted is awesome.
What do you dislike about the product?
Not really anything to complain about as far as I know. Gong is pretty badass, and it certainly helps keep things clean and organized.
What problems is the product solving and how is that benefiting you?
Me forgetting about things I need to do or forgetting exact numbers like how much I told a certain person is a thing of the past.
Recommendations to others considering the product:
My god, if you are a forgetful person, sign up already.
AMAZING
What do you like best about the product?
EVERYTHING it's amazing and really helps with my calls
What do you dislike about the product?
There's nothing really it keeps me to date and helps me better myself
What problems is the product solving and how is that benefiting you?
I'm solving my customer service and helping perfect my pitchs
gong makes life SO much easier
What do you like best about the product?
The ability to speed up, slow down, skip to the next speaker, search transcripts... saves so much time.
What do you dislike about the product?
The calls sometimes don't record, but that seems to be a technical issue that we need to work on.
What problems is the product solving and how is that benefiting you?
Saving time and finding calls that are relevant to our metrics.
Easy of Use
What do you like best about the product?
My favorite thing about the platform is how easy it is to use, set up, and integrate with our existing sales enablement stack.
What do you dislike about the product?
Not much to say here, really satisfied with Gong's product.
What problems is the product solving and how is that benefiting you?
Gong helps our reps ramp up in a much faster period of time - giving us an easier way to get people up to speed and also collaborate on active deals.
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