Gong
Gong.ioExternal reviews
6,544 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Great Training + Follow Up Aid
What do you like best about the product?
Gong has been very impactful in helping me both get up to speed in my new role quickly as well as relisten to calls while I am putting together follow up materials.
What do you dislike about the product?
Gong does not necessarily auto-categorize information but you can find it pretty easily with their easy-to-use search bar. You can also search by employee name which is nice.
What problems is the product solving and how is that benefiting you?
Gong has helped me learn about the solutions we offer, what clients like/dislike, what I may have missed during a call and ultimately help us get better as a company.
Gong is a smash hit!
What do you like best about the product?
Love the workflows for automatically adding the AI recording tool to your calendar meetings, and the integrations with Salesforce, and the calendar/email providers ensure you have all the helpful information on each deal at your fingertips.
What do you dislike about the product?
It can sometimes be difficult to remove the recording tool from your meetings, or it can not show up to meetings. This may be an admin issue, but it's something to be aware of and build smart rules around it.
What problems is the product solving and how is that benefiting you?
We use Gong to record our meetings and fill in the gaps on anything we missed. It's a great library of our team's deals, but also the deal intelligence allows us to look at deals holistically and ensure none of them are "at risk".
Recommendations to others considering the product:
Make sure your entire team is utilizing the tool so you maximize the value of collaborative information.
Incredibly Beneficial
What do you like best about the product?
As a new hire, Gong has been an incredible resource to learn talk tracks, search for key phrases, and review my specific teammates' calls to help me learn quickly and grow.
In addition to official documentation and training resources offered by my company, Gong has made the first customer calls seem less daunting because I know the information I'm delivering in my call is consistent with the rest of my team.
The transcripts captured are also great, I can search for relevant words/phrases and also scroll to the section of the call where a topic is discussed, and then share it! So awesome.
In addition to official documentation and training resources offered by my company, Gong has made the first customer calls seem less daunting because I know the information I'm delivering in my call is consistent with the rest of my team.
The transcripts captured are also great, I can search for relevant words/phrases and also scroll to the section of the call where a topic is discussed, and then share it! So awesome.
What do you dislike about the product?
I have not yet experienced features that I dislike. The only feature that I was a bit unclear about setting up properly was automatic call recording.
What problems is the product solving and how is that benefiting you?
The efficiency of finding information has greatly improved since I began using Gong.
Also, not having to worry as much about capturing every tiny detail my customer says because I know that I can come back to the transcript later if I wasn't able to capture the topic points in my notes at the time of discussion.
Also, not having to worry as much about capturing every tiny detail my customer says because I know that I can come back to the transcript later if I wasn't able to capture the topic points in my notes at the time of discussion.
Recommendations to others considering the product:
I highly recommend Gong if you are looking to improve training and capture customer calls in detail.
Sales Engineers view on Gong
What do you like best about the product?
Transcripts are my absolute favorite part of the entire product. The video recording is nice but really having a quick view back of exactly what a customer said and when has been a life saver.
What do you dislike about the product?
Honestly, my only complaint is with the interface itself; you can't have a LARGE view of the video and the transcript up at the same time, which would be super nice.
What problems is the product solving and how is that benefiting you?
Our poor memory. I say that a bit tongue in cheek because it's nearly impossible to remember exactly what a client said 2.5 months ago but GONG knows and make sure that we can pick up right where we left off with a customer.
nice tool
What do you like best about the product?
possibility to track my calls and easy way to access to it
What do you dislike about the product?
At the moment everything is ok, nothing to complain
What problems is the product solving and how is that benefiting you?
be on top of my calls
Recommendations to others considering the product:
it is nice to use
Great back up for your notes + pipeline activity tracker
What do you like best about the product?
records the calls and adds captions so you can look at the transcript instead of listening to the whole call especially if you are looking for specific words
What do you dislike about the product?
sometimes to look for recordings it's like the most intuitive.
What problems is the product solving and how is that benefiting you?
problem solved with gong is let say your notes are lost or you forgot key details of conversation gong will be that back that saves you or let's say you want to see what happened during a call you missed.
I cannot do my job without it!
What do you like best about the product?
I love how I can focus on the customer and let Gong take care of the note taking
What do you dislike about the product?
Sometimes it takes a while to load, but is usually works fine
What problems is the product solving and how is that benefiting you?
Remembering nuances of the customer's challenges / coaching opportunities
Gong Is a great way of maintaining Transparency + keeping the team informed while working remote
What do you like best about the product?
In a time of remote work, Gong is super helpful for making sure you stay up to date on meetings that you can't make. The controls are also super helpful for playback, and the slack integration is awesome for notifying folks when new recordings are ready.
What do you dislike about the product?
I wish the search was a little more sophisticated. I find that sometimes I'm not able to find a recording despite putting in all of the relevant search terms that are present in the recording's title.
What problems is the product solving and how is that benefiting you?
It provides a solid kind of "set and forget" ability for your meetings, letting your team re-watch things they missed, and also allows managers to review client calls for a colleague's performance.
25 years in sales, gong is a game changer.
What do you like best about the product?
Records all calls. Does tons of analytics on each call. Great and easy access to help improve and understand everything during a call.
What do you dislike about the product?
Haven't had a negative experience yet. Nothing missing.
What problems is the product solving and how is that benefiting you?
Easy to share calls with team and clients. Where can I improve. What did I miss.
Excellent to collaborate and review calls
What do you like best about the product?
Having the opportunity to listen to different calls that the team is having and been able to discover needs, ideas, pains, etc. And also it's a good tool to coach and train different people in our team.
What do you dislike about the product?
I really don't dislike anything. For our business purposes is a good solution
What problems is the product solving and how is that benefiting you?
We can train better our sales team, and also we can be able to listen to specific parts of the calls to discover product needs of customers
showing 2,031 - 2,040