Gong
Gong.ioExternal reviews
6,540 reviews
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25 years in sales, gong is a game changer.
What do you like best about the product?
Records all calls. Does tons of analytics on each call. Great and easy access to help improve and understand everything during a call.
What do you dislike about the product?
Haven't had a negative experience yet. Nothing missing.
What problems is the product solving and how is that benefiting you?
Easy to share calls with team and clients. Where can I improve. What did I miss.
Excellent to collaborate and review calls
What do you like best about the product?
Having the opportunity to listen to different calls that the team is having and been able to discover needs, ideas, pains, etc. And also it's a good tool to coach and train different people in our team.
What do you dislike about the product?
I really don't dislike anything. For our business purposes is a good solution
What problems is the product solving and how is that benefiting you?
We can train better our sales team, and also we can be able to listen to specific parts of the calls to discover product needs of customers
Listen on how to be great
What do you like best about the product?
I like the fact that I can hear how and I sound and what I need to do to achieve the flow of my conversations
What do you dislike about the product?
I don't think so; I think this product give you the advice you need to hear about becoming a better BDR
What problems is the product solving and how is that benefiting you?
No problem, the benefits are how to say and what to say.
Recommendations to others considering the product:
Just take your voice of the equation, and you will get a lot of benefit from it
I am enjoying getting feedback from colleagues and therefore getting better at closing the sale.
What do you like best about the product?
Reviewing my tutoring sessions for details missed and for personal growth.
What do you dislike about the product?
Nothing so far, it is a very useful tool!
What problems is the product solving and how is that benefiting you?
The problem I am solving is getting fast and accurate feedback from colleagues and managers. The benefit is the feedback given is time-stamped at the exact time the feedback applies.
Recommendations to others considering the product:
None at this time
Builds such a helpful history!
What do you like best about the product?
Being able to look back at client conversations when details are in doubt.
What do you dislike about the product?
Nothing that I have encountered. There haven't been any issues.
What problems is the product solving and how is that benefiting you?
Misremembered details, transfer of data from previous ownership to current ownership.
Gong Review for Sales Individual Contributor
What do you like best about the product?
I enjoy the ability to see the deal progression that includes calls and emails exchanged. Additionally, I believe the platform is very user friendly and easy to use which I also enjoy!
What do you dislike about the product?
At this time, my only ask would be to have a setting in between 1.0-1.25x speed that is easier to listen to. The salesforce integration could work better for my organization as well. There is nothing else that I dislike about the platform.
What problems is the product solving and how is that benefiting you?
I am solving my talk tracks in terms of opening a call. As I am new to the role, it is also a great tool to leverage to listen to other leaders/Account Executives calls to hear how they drive sales conversations accross multiple types of meetings (discovery, presentation, negotiation, next steps).
Gong Excellent for Call Reviews
What do you like best about the product?
The transcripts of the calls. If you get someone to tell you their email, but you are having a hard time spelling it, GONG will provide the spelling for you.
What do you dislike about the product?
What I dislike is that it does not record every single call since some states have restrictions on the calls.
What problems is the product solving and how is that benefiting you?
How to talk to clients, I can fix my mistakes during the calls.
Great Solution! Allows me to review how well we did on a sales call.
What do you like best about the product?
Integrates with Zoom and allows me to listen to meetings afteward and get insights.
What do you dislike about the product?
I haven't found anything that I don't like so far.
What problems is the product solving and how is that benefiting you?
Getting updates on meetings I missed and reviewing sales calls afterward to make improvements for future sales calls.
Very useful product
What do you like best about the product?
I honestly don't have time to listen to 2000 calls every week, but Gong does.. and it tells me what I need to know! Great
What do you dislike about the product?
The amount of time that it takes to update once a new tacker was added
What problems is the product solving and how is that benefiting you?
Easier QA, easier to track conversations
Gong is an effective tool to review product demos
What do you like best about the product?
I like seeing how much I talk during a product demo. I appreciate that my sales manager can see what I am doing; it holds me accountable. It's beneficial for coaching.
What do you dislike about the product?
I dislike some of the automated emails I get from them. Everything works just fine, I just prefer to have Gong there when I need it. I don't need to get those automated emails.
What problems is the product solving and how is that benefiting you?
I'm not having any problems with Gong. I've seen the benefit of being able to receive sales coaching from my director of sales. He can listen to my calls and see how I am presenting and give me feedback.
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