Gong
Gong.ioExternal reviews
6,540 reviews
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Next Level Innovation
What do you like best about the product?
The flexibility and intuitive nature of the platform. The information and resources I need are easy to locate and easy to use.
What do you dislike about the product?
I'd love to see more product training or human interaction from the team via emails or webinars.
What problems is the product solving and how is that benefiting you?
Training and development transparency.
Love gong!
What do you like best about the product?
We love gong's assist feature to remind us of our next steps after each call.
What do you dislike about the product?
I would like Gong to have more features for the customer success team. They are phenomenal with the sales features!
What problems is the product solving and how is that benefiting you?
Gong helps us work in a fast pace without letting anything fall through the cracks.
Easier way of tracking and coaching
What do you like best about the product?
I like how easy you can track the calls and leave a feedback on scorecards; Also possibility to track calls with key words; stats on progress and perfect for Sales!
What do you dislike about the product?
Nothing so far that didnt help out. I think the app is amazing and very easy to use. All the reports can be edited which makes it even easier to update or track!
What problems is the product solving and how is that benefiting you?
Coaching a team f 15 sales reps; sending feedback; improving calls to pitch; pitch to close; increasing deals sold; tracking progress of reps, tracking call reviews with Team Leads! Perfect for sales
Recommendations to others considering the product:
If you are looking into getting the team on the next level with coaching and improving sales calls GONG is the right answer!
Invaluable tool for Sales, Marketing, Customer Success and Support Teams
What do you like best about the product?
Call transcription and deal review. The progress tracking with accounts is also extremely valuable for newer /ramping reps. Helps reps streamline communication and improve customer experience.
What do you dislike about the product?
Really nothing at the moment. I've used chorus in the past and Gong is way better in pretty much every way.
What problems is the product solving and how is that benefiting you?
Deal review (to shorten sales cycle). Preparing for customer calls (improves potential revenue amounts of opps).
Also improving onboarding experience for new reps - speeds up ramp time by facilitating best practice.
Also improving onboarding experience for new reps - speeds up ramp time by facilitating best practice.
Recommendations to others considering the product:
Use it instead of Chorus!
Great tool for all modern sales teams
What do you like best about the product?
I love how easy it is to reference key points in a call and also to have my team quickly study calls from the good the bad and the ugly. This tool is a lifesaver!
What do you dislike about the product?
I wish it was a little easier for the AI to pick up on transcriptions but understandbly that is not the core feature of this product. Otherwise 10/10 love it.
What problems is the product solving and how is that benefiting you?
Training my sales teams to be better in meetings, negotiating, and just generally delivering exceptional experiences.
GONG IS AMAZING!
What do you like best about the product?
Gong is a great tool to invest in! It has done wonders for our company and the development and improvement of our agents! I would recommend GONG! 10/10.
What do you dislike about the product?
There is nothing I would like to change about GONG! THE tool is excellent, and the support from their team is even better!
What problems is the product solving and how is that benefiting you?
We are increasing our sales conversion rates and ensuring that our agents continuously get coaching and learn from their peers.
The best software for intelligence!
What do you like best about the product?
Surfaces real information about who should be on the calls to get the deal done; trackers are a total game-changer for looking at GTM strategies. It helps us plan our campaigns around words that prospects are using.
What do you dislike about the product?
Wish it was a native salesforce integration, sometimes it glitches and you can't see the deal board. It doesn't always give you everything you need to see what's going on with a deal so having to have SFDC open at the same time to compare is a pain.
What problems is the product solving and how is that benefiting you?
It's surfaced huge insights into what we could improve both for our BDR and Sales teams. We also use it for planning GTM frameworks into the future and jamming on strategy.
How Gong is changing the sales game!
What do you like best about the product?
The ability to watch playback at 2x speed and search for specific conversation topics makes it easy to review conversations, making you feel more confident in your next call.
What do you dislike about the product?
Gong has been pretty great so far and I don't think there's anything that jumps to mind that would make it immediately better. Well done Gong!
What problems is the product solving and how is that benefiting you?
SDR training and sales strategy refinement at the account level.
Recommendations to others considering the product:
Look no further.
Makes reviewing call easy!
What do you like best about the product?
I like the fact that if I forget to notate something, I can go back into the system and review my conversation.
What do you dislike about the product?
There are no features that I dislike so far.
What problems is the product solving and how is that benefiting you?
Just reviewing my conversations, and being able to follow up with everything fresh in my mind.
Great app
What do you like best about the product?
The main feature of this app is the UI (interface), which is very friendly and easy to navigate.
and the auto-translation scripts help in tough times, easy to access.
and the auto-translation scripts help in tough times, easy to access.
What do you dislike about the product?
sometimes I feel some lag in the user interface and it takes some time to log in again.
outlook can be improved. can speed up the site because many times I feel the site is bit slow
outlook can be improved. can speed up the site because many times I feel the site is bit slow
What problems is the product solving and how is that benefiting you?
Easy to review the call,
can easily jump the required portion of the call.
Auto translation helps a lot.
Separate rows for individual speakers helps to navigate easliy.
can easily jump the required portion of the call.
Auto translation helps a lot.
Separate rows for individual speakers helps to navigate easliy.
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