Gong
Gong.ioExternal reviews
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A must sales tool
What do you like best about the product?
Gong is great. It records your&team calls so you can always go back and listen to them to take notes.
What do you dislike about the product?
The transcript feature is overall good but it's still lacking.
What problems is the product solving and how is that benefiting you?
It allows me to pay full attention in my calls and go back if I missed anything
Recommendations to others considering the product:
A must-have solution
The most important tool in our tool belt
What do you like best about the product?
There's a lot to like but if I had to pick what I like best it would be the ability to load keywords
What do you dislike about the product?
The audio to transcript functionality could continue being refined. It's somewhat humorous on occasion. You'll still know exactly that they're saying though.
What problems is the product solving and how is that benefiting you?
Everything from coaching moments, product feedback, generating leads, preparation for upcoming calls. It's been absolutely crucial as we scale.
Recommendations to others considering the product:
Best in class in my opinion. Make sure you integrate it to the fullest capability - salesforce, slack, iOS app, etc. should be something that's pretty much used everyday
A Must have in the Revenue Space
What do you like best about the product?
Gong has made its platform both easy to use and relevant to coach alongside with. I have used other Conversation Intelligence tools, and Gongs support team and design make this a top-tier product for Revenue teams.
What do you dislike about the product?
I will say I would love more connection and involvement of Gong within Salesforce. It's hard to get the full Gong views without leaving Salesforce and going into the Gong platform.
What problems is the product solving and how is that benefiting you?
We wanted to provide coaching and more structured 1:1's for our reps. It was a big miss and didn't have a coaching culture. Gong has provided us a baseline for the culture and a way to track the improvement.
Powerful product with incredible insights
What do you like best about the product?
Gong makes it easy to get calls into the system and performs analysis we wouldn't get with any other system
What do you dislike about the product?
It is difficult to log internal calls when needed, so an easier way to do that would be ideal
What problems is the product solving and how is that benefiting you?
Gong is powerful for coaching and noting important parts of calls, like competitor stories or pricing
Doorbell!
What do you like best about the product?
Gong allows you to take a step back & listen to how you handled a call, making sure you're compliant at all times and making sure you gave the customer a tremendous & personalized experience.
What do you dislike about the product?
Sometimes the "system" mislabels a call.
What problems is the product solving and how is that benefiting you?
Again, Gong allows you to perform at your best by being compliant, enabling the customer to relax & be a little less wary about the process. The benefits are a better "selling" environment for us as loan officers allowing us to help our consumers make informed decisions.
Great tool for Sales teams
What do you like best about the product?
I enjoy having the ability to listen to calls from various reps, companies, topics, etc. The data included on Gong is insightful and helps us improve our selling, too.
What do you dislike about the product?
I'd like to see the keyword search become a little more refined - perhaps share calls with topics related to the selected key word and not only the specific keyword.
What problems is the product solving and how is that benefiting you?
As a newer employee, Gong has helped get me up to speed and allowed me to experience a variety of calls/situations I had yet to share to see how other teammates navigated those conversations.
Awesome Capabilities!
What do you like best about the product?
Recording, Text Transcript, sharing, To do lists, Feedback -- Great UI, very usable, integrates with Zoom. No additional work and great return for value with recordings, ability to create folders and a feed. Amazing, really.
What do you dislike about the product?
Not too much to dislike. I see where a certain type of management team could use this in a micro manage-y way. My particular company is not that way. It is really about improving and internal communications.
What problems is the product solving and how is that benefiting you?
I love the feedback; I have a tendency to respond to quickly so that is helpful to realize. Also, very helpful meta data with competitive info too, like who they mention. Saves alot of time and very useful in a tech sale when you need to convey info to Engineer
Very helpful after some time away or for a new employee
What do you like best about the product?
I love the organized recordings and the tracking of topics discussed during the call. Gong has been especially helpful for me after being away from work on maternity leave for a few months. I have been able to go back and listen to a few calls that I would've otherwise been involved in as well as a few calls pertaining to the new solution I will be supporting.
What do you dislike about the product?
Being recorded sometimes makes people nervous, and I've noticed this shown through the recording at times.
What problems is the product solving and how is that benefiting you?
Reviewing calls to understand how my peers have overcome issues they've faced has helped me a great deal.
Gong!
What do you like best about the product?
Helps record your calls seamlessly and provides great AI-generated feedback. You can ask for your manager to critique your calls as well. Easy to use and share calls with colleagues.
What do you dislike about the product?
Not much dislike yet. Overall it's a great tool
What problems is the product solving and how is that benefiting you?
reviewing calls, getting coaching, seeing areas where you can improve, helps if you forget to take notes during part of your call, you can send the recorded call to your prospect.
Become the best salesperson you can!
What do you like best about the product?
When Gong records your conversations, the software breakdowns the vocabulary and even the tone to help identify areas of improvement or success.
What do you dislike about the product?
have not found anything I am not pleased with yet
What problems is the product solving and how is that benefiting you?
I can listen to past conversations and rethink an approach I may not have taken when faced with a challenging question or situation with a customer!
Recommendations to others considering the product:
Make sure to attend the welcome/onboarding session a Gong Representative will hold. It is very insightful, and you learn the sale tactics that I have used within the software!
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