Gong
Gong.ioExternal reviews
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Great for CSMs
What do you like best about the product?
I love being able to review calls with leadership, tag support, etc., for any outstanding items I can't address, which helps get questions answered that much quicker. It's also effortless to share calls with customers that need them. We've embedded recording within zoom, which makes functionality smoother too.
What do you dislike about the product?
Waiting for calls to post takes longer than I need with how busy I get sometimes, but it is understandable.
What problems is the product solving and how is that benefiting you?
Turnaround times for responses to customer feedback and questions are greatly improved with the ability to tag team members at specific times, as well as snip the call and share internally or externally to whoever needs it. Also, reviewing calls is a great tool for onboarding new employees as they can see the flow of meetings, agendas, etc. on their own time before joining any calls themselves.
Best Call Analysis Tool
What do you like best about the product?
The analysis post call and being able to easily review the tape and gain valuable insights
What do you dislike about the product?
The transcription sometimes is hard to read.
What problems is the product solving and how is that benefiting you?
having more effective discovery calls with prospects
If you are in Sales- you need GONG!
What do you like best about the product?
We all know that even the best of sales people can not capture all the verbal/non-verbal cues that take place in a sales call. Gong allows you to carefully review the follow ups and feedback during your calls and also assess your own delivery of presentations in calls. It's an invaluable tool to share with others in your organization as well. Highly recommend.
What do you dislike about the product?
Nothing at all- like everything about the use of Gong.
What problems is the product solving and how is that benefiting you?
Ability to accurately follow up post call is solved by Gong when you look at the transcript and replay. Your benefits include improving your delivery skills in calls by seeing yourself honestly from a presentation standpoint. Sharing calls is easier when you can simply have others in your org view snipets of a call interaction.
Recommendations to others considering the product:
A must have for sales professionals and sales leaders or those in business development
Great UI
What do you like best about the product?
amazing user interface and very easy to use.
What do you dislike about the product?
sometimes it does not capture the entire recording or call.
What problems is the product solving and how is that benefiting you?
A better way to take notes and review the call.
Gong is super easy to navigate!
What do you like best about the product?
Gong is super easy to navigate! I can easily share recordings internally and externally with clients. I also like the ability to increase the speed for a quick listen.
What do you dislike about the product?
Nothing, I enjoy using Gong! It would be great if I was able to see who viewed the recording. It shows it's being reviewed but I would like to know who reviewed it.
What problems is the product solving and how is that benefiting you?
Being able to share recordings with clients without having to download an entire recording and taking up memory on my workstation was a problem but with Gong, it's as easy as sharing a link.
Perfect for teams that need help staying organized
What do you like best about the product?
I recently joined a new team and Gong has helped me look back at my teams work with clients to better prepare for how I will structure my calls in the role. It also helps to be able to review my own work as I am in the deal cycle
What do you dislike about the product?
Sometimes it's hard to find calls - they either don't populate under the client name or the employee name, but if you spend an extra minute looking around, you can usually dig it up.
What problems is the product solving and how is that benefiting you?
Organization during many active deal cycles. I've learned that reviewing my last call with a client on high speed before entering the next call with the same client gives me insight as to where to pick up my conversations and clients are impressed.
A great tool for sales enablement in a remote environment
What do you like best about the product?
You can search specific keywords in the Gong account for a quick guide or reference.
What do you dislike about the product?
There is no ability in the system to download PDF, PPT, and other documents shared during the meeting.
What problems is the product solving and how is that benefiting you?
A great sales tool to help improve conversations.
Recommendations to others considering the product:
Don't think twice. Go for it; it will help your sales team scale.
Great for professional growth!
What do you like best about the product?
I use Gong the most for 2 things, determining where I left things with my "contact" on the previous call, and reviewing my calls alone or with my manager/team to look for personal growth opportunities. The transcript is great to have up when reviewing calls, as it brings to light how much I am talking in the conversation and makes it easy to see when I am not addressing what the others on the call are saying. I love having Gong in my Sales tool kit!
What do you dislike about the product?
It servers its purpose, so nothing really to note here. Other than waiting for calls to load at times, but not sure if that's on my end.
What problems is the product solving and how is that benefiting you?
It makes me better at my job, as it helps me recall important information and helps me improve. I wish I had it earlier in my career.
Great Learning Tool
What do you like best about the product?
The accurately written transcripts are super helpful
What do you dislike about the product?
The listen-in feature has a lot of lag for the video
What problems is the product solving and how is that benefiting you?
The most significant benefit was quickly understanding best practices in client conversations by watching other team members in action.
New tool i didn't know how essential it was
What do you like best about the product?
The recording and the visibility in the record and the fact you can track, share, review and help you with recommendations
What do you dislike about the product?
Nothing so far, i actually just wish it had an extention
What problems is the product solving and how is that benefiting you?
call recording, visibility, follow up with clients and reviewing calls
Recommendations to others considering the product:
it's very good if you were looking for an internal system that can maintain your control as management over any communication happening with prospects
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