Gong
Gong.ioExternal reviews
6,518 reviews
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Gong is making my work easier
What do you like best about the product?
I really like the AI overview of the call, I often use it to send a summary of a call to the Customer. Additionally, I think the timeline feature is really good. It's pretty intuitive, so I did not spend a long time learning how to use it. Everything integrated really easily with Zoom, no issues here.
What do you dislike about the product?
Nothing comes to mind, actually! I'd add the possibility of connecting the emails as well.
What problems is the product solving and how is that benefiting you?
It helps me manage my projects better, which is important in my role. I can see the overview of my calls and general temperature of a project. Additionally, I can take a look how other people interacted with this Customer in my company, which helps give me a broader context.
Most granular data for conversational intelligence.
What do you like best about the product?
Being able to search for summarized information on calls about prospects pain points.
What do you dislike about the product?
Searching for calls can be difficult. Seeing account level information like number of calls and email communications is not great, UI could be better here.
What problems is the product solving and how is that benefiting you?
Account and deal intelligence on past opportunities to tailor messaging.
Great tool!
What do you like best about the product?
Gong allows all of our team members across different teams to stay in sync. It gives time back for our sellers to focus on selling by automating note taking, next steps, etc.
What do you dislike about the product?
I would like to be able to ask questions across accounts to gather more information on trends
What problems is the product solving and how is that benefiting you?
Allowing different teams to stay in sync. We have a lot of team members that touch a customer and allowing them all to stay in sync without all of them attending every call saves time and money
Gong has made giving feedback to the Team so much more efficient! ❤️
What do you like best about the product?
The possibility of adding comments directly to snippets, reviewing calls at a higher speed, asking questions to the AI bot
What do you dislike about the product?
I would like to be able to ask a question and it broswes through all of the calls
What problems is the product solving and how is that benefiting you?
Allowing me to review team calls retroactively and in my own time versus them having to record/watch or shadowing
Easy to use, great AI summaries
What do you like best about the product?
Great call transcriptions and AI summaries. Makes it easy to recap a call to prospects and for internal review.
What do you dislike about the product?
Searching for a call can be a little tricky.
What problems is the product solving and how is that benefiting you?
Recapping and reviewing sales calls
Great tool
What do you like best about the product?
Gong was easy to start using and I now use it for every call. It allows me to focus on the conversation rather than note taking, which allows me to be a better listener and a better account manager. The transcript is pretty accurate and is a massive timesaver for writing follow up emails and sumarising actions from the call. While it took some getting used to, it's also good to see metrics like talk ratio and any words we're overusing so we can be better communicators.
What do you dislike about the product?
The "ask anything about this call" feature isn't as powerful as other GenAI summary tools. Currently I copy and paste transcripts into another tool to summarise and ask questions about the transcript. It's definitely usable but could be better.
What problems is the product solving and how is that benefiting you?
Saving time writing out notes, summarising, and following up
Helping with communication - pointing out where we can improve and how we compare to peers
Helping with communication - pointing out where we can improve and how we compare to peers
A must have for any Sales & BD Professional
What do you like best about the product?
The search capabilities combined with the AI tools these days are incredible. As a partner manager, I can stay up to date on easily 300% more calls and sales cycles because of them.
What do you dislike about the product?
Not much - Although I do I wish it was a little easier to set up search parameters.
What problems is the product solving and how is that benefiting you?
I can easily keep abreast of sales cycles that I've developed and past on to my sales team. I can also identify deals that may be prime for me to assist with/work on.
Best of the best
What do you like best about the product?
The ability to have the call brief summary helps immensly in understanding quickly what happened on calls. I have tried other softwares and Gong is KING.
What do you dislike about the product?
Most of the time I am looking for the most recent call and it takes a lot of clicks. To search for the customer, find the call, open it up, and then find then see the summary and then finally click on the call takes so many steps. It would be nice to have a go to most recent call feature.
What problems is the product solving and how is that benefiting you?
Gong helps me quickly identify next steps, challenges, and positives of each customer call.
Gong has been a insights tool.
What do you like best about the product?
It's been consistent and provides good sales intelligence, and has been very value adding to our sales motion.
What do you dislike about the product?
It can come up with more intelligence features.
What problems is the product solving and how is that benefiting you?
It helped us deep-dive into the sales pitches and analyse better.
A great tool for sales orgs of all sizes!
What do you like best about the product?
Gong has been super helpful throughout my career in a variety of ways! Some more obvious than others - listening to past calls, shadowing senior coworkers, gathering summaries of calls, etc. But the other features which have made a HUGE difference are the call analytics & coaching to help me get better, Gong building out feedback or follow-up items in an actionable list, and the newer features of AI even allowing me to write better follow-up and recap emails.
The platform is super easy to use and I use it nearly every day. I'm glad that every company I've worked for has used it and hope that continues throughout my career.
The platform is super easy to use and I use it nearly every day. I'm glad that every company I've worked for has used it and hope that continues throughout my career.
What do you dislike about the product?
I have no real complaints about Gong, the platform is continually being updated and improved.
What problems is the product solving and how is that benefiting you?
Gong is helping me improve my conversations with customers as well as helping with follow-up & action items. It is saving me time from writing down notes and allows me to be fully present & engaged during meetings.
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