Gong
Gong.ioExternal reviews
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Take your Sales Calls to the next level
What do you like best about the product?
Gong is so great at breaking down calls and telling you exactly where you succeed and need more help. It's also great for predicting how a call went and how the deal will go. Amazing software and highly recommend.
What do you dislike about the product?
Not much, Sometimes it can be finicky to add to calls, but for the solution it provides, well worth the hassle. I'd recommend being very diligent so you can get the most out of it.
What problems is the product solving and how is that benefiting you?
Sales calls and how to improve discovery calls
My Experience
What do you like best about the product?
The quality of the call, the transcripting.
What do you dislike about the product?
There is nothing missing as of yet. Sometimes the transcribed notes don't pick up the proper words said.
What problems is the product solving and how is that benefiting you?
Better understanding of Sales calls, gathering details easily of those calls.
See your screen share in zoom
What do you like best about the product?
the ability to hear not only the call but also the screen share
What do you dislike about the product?
I haven't really noticed anything to "dislike" yet
What problems is the product solving and how is that benefiting you?
The ability to completely review my calls and provide snippets to team members for their review
Timesaver and Relationship Builder with Gong
What do you like best about the product?
I am responsible for helping our customers realize the value of our product. In my meetings, we discuss many technical details, and it isn't easy to take detailed notes during these weekly 1+ hour sessions. Gong has been instrumental for me to capture all the details for proper follow-up calls, documenting issues for support and new features needed, giving me deep rapport with my customers.
The numerous features in Gong allow me to quickly sift through the meeting conversations, saving me time tracking details.
The numerous features in Gong allow me to quickly sift through the meeting conversations, saving me time tracking details.
What do you dislike about the product?
I have not found anything specific to Gong to dislike.
What problems is the product solving and how is that benefiting you?
Gong solves the problem of missing context in technical conversations and provides features that save time capturing the context's details.
Gong tells us what we don't know we don't know
What do you like best about the product?
Gong's search feature to search conversation to find specific words.
What do you dislike about the product?
I don't have any things I dislike about Gong.
What problems is the product solving and how is that benefiting you?
It helps us analyze our sales calls to provide coaching insights and comparable data points.
A great way to prep for customer calls
What do you like best about the product?
That I don't have to worry so much about catching everything in a call by taking notes, but I can review the call. Especially when taking over another team member's accounts.
What do you dislike about the product?
Sometimes the text transcript is way off, but understand that it's still a good feature. And sometimes the transcription makes me laugh - so that's a plus.
What problems is the product solving and how is that benefiting you?
Taking over other team member's accounts and not feeling completely lost. Being new to a team and learning from customer calls even if I am not available to shadow them live.
Recommendations to others considering the product:
Great solution to managing sales cycles and customer success.
Love the ratings on each call to let me know what items I can improve on.
What do you like best about the product?
Ratings, so that I can see what aspects of calls with clients I need to improve on.
What do you dislike about the product?
Takes some time for calls to be fully recorded and on the Gong website.
What problems is the product solving and how is that benefiting you?
Ensuring I can look back at calls and share with colleagues. I do like that you can also share snippets to individuals as well.
Great tool for Sales Managers
What do you like best about the product?
The ability to review all the calls your Sales team members make without having to shadow them so you can do this in your own time.
What do you dislike about the product?
The prompts for "stalled" deals needs more work as not always completely accurate
What problems is the product solving and how is that benefiting you?
Ensuring the Sales executives follow the Sales cadence and progress the deals in a timely manner.
Deals are moving more quickly to "won"!!
Deals are moving more quickly to "won"!!
Good for sales and marketing
What do you like best about the product?
The call recordings show stats and details so you can easily review.
What do you dislike about the product?
The information isn't as detailed or easy to find in our marketing automation system.
What problems is the product solving and how is that benefiting you?
We are getting actionable sales insights through our calls and call recordings.
Wonderful Resource to Improve, Analyze & Celebrate Quality Calls
What do you like best about the product?
Navigation, ease of use for myself and my teammates are great features. Gong is a transparent medium to explore successful co-workers activity, which helps others grow beyond the present knowledge / operational capacity.
What do you dislike about the product?
There are limitations with Outbound Calls recording in certain US states. For states like California, it can be challenging to review or implement a coaching session for those prospecting activites.
What problems is the product solving and how is that benefiting you?
Access Messages and how others utilize them within the T-Mobile organization. The ability to sit down and review others' successful calls helps me grow in my SDR role more quickly vs. not having this resource.
Recommendations to others considering the product:
NA
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