Gong
Gong.ioExternal reviews
6,518 reviews
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Rich and useful
What do you like best about the product?
Call analysis details. Easy and quick way of improving yoir calls.
What do you dislike about the product?
Nothing in particular, except for the fact that sometimes call summaries are imperfect.
What problems is the product solving and how is that benefiting you?
Time spend during client calls
Gong helps me to stay on track!
What do you like best about the product?
Key highlights by AI
Track all activity linked to an account.
Integrations with other technology providers.
Track all activity linked to an account.
Integrations with other technology providers.
What do you dislike about the product?
The transcripts in Dutch could improve further.
What problems is the product solving and how is that benefiting you?
Help customers better.
Great addition!
What do you like best about the product?
I love the summary that gong provides after every call! It is so helpful and saves a lot of time.
What do you dislike about the product?
For some calls the turn around time is longer then I would hope.
What problems is the product solving and how is that benefiting you?
It is really helping with creating a summary of all of our calls to ensure we have a quick, easy and effective way to communicate to our team what happens on calls.
Great tool for using in Product
What do you like best about the product?
We use Gong in product by leveraging smart and keyword trackers, these tools help us identify user feedback and their use cases
What do you dislike about the product?
I dislike that we cnnot ask Gong to analyse all data that is has and provide some analysis of the calls data per some period of time
What problems is the product solving and how is that benefiting you?
It helps our team to identify users feedback via recorded calls.
Pinnacle of pipeline management
What do you like best about the product?
Easy account history access, identification of pain, key points from previous conversations. I've cut my call prep time down massively by leveraging Gong insights.
What do you dislike about the product?
A real gamechanger would be the ability to have a live AI support in calls, suggesting phrases/ question to use in real time, and bringing previous conversations back to life in real time (e.g 'Oh yeah I remember you mentioned that to my colleague a few months ago!')
What problems is the product solving and how is that benefiting you?
Reducing admin time so I can focus on lead sourcing and pipeline touchpoints.
Remembering specific pain points in a call is easier when Gong can summarise for you.
Allowing new team members to onboard quickly and scale their skills.
Remembering specific pain points in a call is easier when Gong can summarise for you.
Allowing new team members to onboard quickly and scale their skills.
Great tool for a sales team, and can even be used for other divisions
What do you like best about the product?
I love the easy ability to record meetings, share them with the whole team automatically, and share clips/calls easily and precisely.
What do you dislike about the product?
I haven't found a way to easily add Gong to calls that are already happening, which could be needed when quickly switching to another call if the first one doesn't work.
What problems is the product solving and how is that benefiting you?
Recording and sharing videos, and call coaching for sales
Easy to use and accurate analysis
What do you like best about the product?
Plug and Play, very easy to use. Intuitive and smooth.
What do you dislike about the product?
The time when uploading and analysing recordings into Gong takes a long time.
What problems is the product solving and how is that benefiting you?
Summarising, analysing all my meetings with information that is needed for follow ups.
Amazing tool, especially for those working in different time zones
What do you like best about the product?
It's amazing that I can just listen into calls to find insights without having to actually hop on the call. Makes my work so much better and more efficient.
What do you dislike about the product?
I wish I could also use its AI tools to find specific calls and not just analyze them. Our CSM could also be more helpful.
What problems is the product solving and how is that benefiting you?
Getting insights about prospects and customers for marketing materials
Powerful tool for insights to current and future business
What do you like best about the product?
We have implemented Gong for it's pipeline/forecast capabilities and have gained immediate insights to health status of opportunities, a marked improvement from previous practices. The implementation included a implementation manager. We made fast, logical progress, remained on schedule and succesfully rolled out the app despite the need for flexibility for changes made during the implementation.
What do you dislike about the product?
Forecasting is only available to be measure by calendar dates and not able to accept fiscal dates without a workaround. This seems like it would be an easy fix, but is not yet available.
What problems is the product solving and how is that benefiting you?
Our pipeline and forecasting capabilities are greatly improved. We have increased accuracy and visibility to current and future opportunities.
Excellence in enhancing business conversations
What do you like best about the product?
The AI-driven analytics help identify key trends, winning behaviors, and areas for improvement, making it easier to coach teams.
What do you dislike about the product?
Occasionally, the transcription is not 100% accurate, which can lead to misunderstandings when analyzing conversations.
What problems is the product solving and how is that benefiting you?
Gong has been key to improving the quality of our team's conversations and to better understanding what strategies lead to successful outcomes. It has allowed us to identify patterns in winning conversations, which we now replicate across our teams.
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