Gong
Gong.ioExternal reviews
6,543 reviews
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Love Gong!
What do you like best about the product?
I love Gong's interface and functionality. Its very easy to use and explore through the app. I love the data and analytics we get every day and week to help make actionable decisions. I am an SDR Leader, and in this world, the more call coaching my team can provide the fast and stronger my global sales team is going to get.
What do you dislike about the product?
Honestly just would love to get more time in Gong, to continue to learn all of its rich features.
What problems is the product solving and how is that benefiting you?
I am able to immediately catch where my reps are falling short on their calls and pinpoint to them exactly what they can improve on.
Fantastic call analytics platform. Best of the best.
What do you like best about the product?
The keyword recognition works incredibly well. It's also very very easy to find what you're looking for within all the calls stored in Gong, even if you're looking company wide.
What do you dislike about the product?
Some foreign language support is a bit glitchy, but from what I've heard that being worked on!
What problems is the product solving and how is that benefiting you?
Reviewing team calls and critiquing each other is so much easier now. Also just always having a recording ready without having to worry about where it is.
Seamless integration and accurate product description;
What do you like best about the product?
It was very easy to integrate it across the organization and allows us to get a very clear picture on our sales pipeline as well as input into customer success maintenance
What do you dislike about the product?
Nothing much at this point, they're very fast with responding to issues and recommendation
What problems is the product solving and how is that benefiting you?
It allows an easy recording to share client calls with the entire organization. A clear picture of current pipeline, insights into sales calls, action items and followups reminders
Great for learning
What do you like best about the product?
Great tool for notetaking and for teaching/learning
What do you dislike about the product?
Nothing, it is a fantastic tool and haven't yet experienced any issues.
What problems is the product solving and how is that benefiting you?
Listening to others' calls and learning from them
I don't even know how I did sales before
What do you like best about the product?
I love the transparency this platform allows to learn from my colleagues, especially in a remote environment. It's also great to be able to go back and listen from my own calls and skip around to what I need to listen to via the topics bar at the bottom of the calls
What do you dislike about the product?
Nothing. No downsides. The only thing I don't like is that I didn't discover Gong 10 years ago!
What problems is the product solving and how is that benefiting you?
Gong allows me to be present on my calls without having to take frantic notes. Gong ensures that I do not miss any critical information from calls by allowing me to listen to past calls before my next call with the client - Gong's memory is much more reliable than my own!
Recommendations to others considering the product:
Get Gong! It is guaranteed to affect your business positively!
Learn and sale more
What do you like best about the product?
The ability to understand and listen to calls to correct mistakes made and to learn from others. Also, the email follow-up the next day.
What do you dislike about the product?
the time that takes for a call to be available after the call
What problems is the product solving and how is that benefiting you?
Self-training has improved. Easy to navigate and easy to share with others
Gong is the best learning tool
What do you like best about the product?
As a new employee, Gong has helped me ramp up faster than I imagined.
It's the perfect tool to complement your company's onboarding process; while you have that first week free-time, take advantage of Gong and hop in to listen to the team's calls.
It's the perfect tool to complement your company's onboarding process; while you have that first week free-time, take advantage of Gong and hop in to listen to the team's calls.
What do you dislike about the product?
Least helpful is that if you leave the Gong tab unattended too long, you'll have to refresh the page and remember where you left off on the call to listen.
What problems is the product solving and how is that benefiting you?
Teaching discovery questions
Excellent platform to improve your negotiation perfomrance
What do you like best about the product?
It's very intuitive and easy to use. Excellent tool.
What do you dislike about the product?
the volume metrics instead of the text, those bars and colour don't seem to have any significance
What problems is the product solving and how is that benefiting you?
improving my negotiation skills by listening to my colleagues and superiors
Recommendations to others considering the product:
no recommendations. It's great
Gong is amazing. it is very helpful for follow-ups to have a recording and transcript for all calls
What do you like best about the product?
Recordings and the ability to revisit discussions and customer interests
What do you dislike about the product?
There is nothing wrong with gong. It is great.
What problems is the product solving and how is that benefiting you?
Sales call recaps
Recommendations to others considering the product:
buy it
Great tool for Sales Enablement!
What do you like best about the product?
Gong makes it incredibly easy to relisten to your calls to find areas of improvement. Also, it gives you access to a massive database of calls across your company. To upskill and improve my messaging, I will listen to the calls of my team's top performers and take notes on what elements to incorporate into my work. Gong makes it seamless to enhance my development by enabling easy access to thousands of videos.
What do you dislike about the product?
I haven't had any negative experiences with Gong so far.
What problems is the product solving and how is that benefiting you?
WIthout Gong, sometimes it's tedious to review calls and go back to an exact moment when I want to check what a customer said. Gong's built-in transcription makes it easy to search a keyword a customer said to find the precise moment when the customer was elaborating on the topic.
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