Gong
Gong.ioExternal reviews
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Great experience!
What do you like best about the product?
Ability to listen to previous calls and analyze different steps of a sales call.
What do you dislike about the product?
Some discrepancy with the "deals" tab and what deals I have.
What problems is the product solving and how is that benefiting you?
Listening to previously recorded calls of my own and finding areas of improvement.
Great Helper for Meetings
What do you like best about the product?
The possibility to overlook the meetings and extract always the best insights from them.
What do you dislike about the product?
The lack of capacity of language transitions.
e.g - Portugues>english ( vice or versa)
e.g - Portugues>english ( vice or versa)
What problems is the product solving and how is that benefiting you?
The possibility to revisit some topics and points discussed during the meetings.
Gong has been great for onboarding remotely
What do you like best about the product?
I have just started a new role and it is completely remote. With being remote it has been awesome to search for examples of calls and see how my colleagues handled a specific topic. It has also been awesome to get feedback from my manager. We do weekly call reviews where we watch one team members call and talk through what went well and what could be improved
What do you dislike about the product?
I am new to Gong and sometimes it has been hard to search and find what I am looking for without knowing the exact name of the call I am looking for
What problems is the product solving and how is that benefiting you?
Training is the biggest problem
It is also great to go back and review things you do not remember during a deal cycle
It is also great to go back and review things you do not remember during a deal cycle
Great tool!
What do you like best about the product?
I love the ability for my calls to be quickly transcribed and loaded. It allows me to be able to quickly go back and listen to my calls and see what I'm doing well on and what I can improve on.
What do you dislike about the product?
Nothing on Gong's end--depending on the state, you may not be able to hear the other side of the conversation due to legal matters.
What problems is the product solving and how is that benefiting you?
I can hear my speech flow and direction in the conversation. I can critique and work on my pitches.
Recommendations to others considering the product:
Go for the demo! Really helpful with analysis.
I love Gong!
What do you like best about the product?
I love the interface! Gong is great for peer review and training. I haven't had the chance to log my owns calls for review, but I am super excited to do so. There are so many things that one can miss when actively speaking in a meeting, and with the playback capabilities Gong has, there's an insight into those cues, body language, and tones that may be overlooked.
What do you dislike about the product?
As of now, I do not have any critiques for Gong. My company pays for the service, and it has been of great use to me.
What problems is the product solving and how is that benefiting you?
Gong has given me the confidence to navigate any meetings with ease. So many benefits come with having examples of both successful calls and ones that need improvement.
Lifesaver for Managers and Team Leads
What do you like best about the product?
Gong is so organized and has all the functionality team leads and managers need to run a high functioning team.
What do you dislike about the product?
Nothing yet. Getting around is a tiny bit difficult but only because there is so much functionality they offer so I can't complain.
What problems is the product solving and how is that benefiting you?
Team efficiencies, call recordings, visibility into deals, transcripts from calls and demos, key words immediately jumping to portions of calls, feedback to team easy and efficient.
Great Service to Track and Review Calls
What do you like best about the product?
There are a number of useful features I find helpful. The service offers a transcript option so that you can read through call instead of listening when you may not have the ability or don't want to listen in to each one. There is also a search option where you can search for key words (like a new promotion you are doing), and it pulls up all the calls in which the system detected that word or phrase used. I also like that I can share calls with a supervisor or notate the call with comments. When I have a difficult or great call, I can save it to listen to later.
What do you dislike about the product?
Haven't had any issues as of yet. But I don't use it daily as QA, just when I want to listen to my own calls for clarity.
What problems is the product solving and how is that benefiting you?
I can listen to calls that I found difficult and get assistance on brainstorming other ways to have handled the calls. This helps me gain better call control and understand points of growth. I have access to the calls 24/7 and can share them with others so that working virtually is not a hindrance.
Amazing Call Recording Service!
What do you like best about the product?
The quality of each and every call recorded so far on Gong has been top notch. I love how I am able to see key details like the dialogue by person, as well as the % of time each person has spoken during the call. I have never had any quality issues, with sound quality always being optimal. The transcript capability is also quite usesful!
What do you dislike about the product?
Sometimes the time of the calls can be confusing. If I am looking for a call from my team that is above 1 minute, I see 0:33m, thinking that is a 33-minute call, but it turns out to be 33 seconds. Other than that, I have not come across any issues that would make me dislike the software.
What problems is the product solving and how is that benefiting you?
I am using it for learning and discovery purposes. As I am in the software sales industry, we often use our team calls to reflect on how to improve. We also use our recorded calls to look back at techincal jargon to enhance our understanding and to ensure a seamless communication experience between our customers and us.
Gong has helped me improve my sales process and fix the issues I was running into
What do you like best about the product?
What I like best about Gong is the ability to view a transcript and view the number of questions asked, how long I talked vs. how the long prospect talked, and seeing critical statements/features spoke about.
What do you dislike about the product?
I can honestly say I don't dislike anything about Gong. 10/10 and highly recommend using.
What problems is the product solving and how is that benefiting you?
The problem that I'm solving with Gong is seeing where I'm losing sales and interest and being able to correct that the next time around. The main benefit, is being able to review all of my calls and have film sessions.
Recommendations to others considering the product:
My recommendation to others would be to review your calls at the end of each day and view the ket statistics. Questions asked, time talked, key statements, and action items
Auvik and Gong
What do you like best about the product?
The transcript so you can follow up with the conversation
What do you dislike about the product?
I would like to have an easier access to Gong calls
What problems is the product solving and how is that benefiting you?
Trainning and also use it for our product demonstrations
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