Gong
Gong.ioExternal reviews
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Gong is great for Marketing
What do you like best about the product?
Easy to use. The interface is very friendly. The transcript captions really help.
What do you dislike about the product?
I have nothing but positive things to say about Gong.
What problems is the product solving and how is that benefiting you?
Gong has helped me gather insights around personas, prospect's needs and pick up on market trends.
Recommendations to others considering the product:
Gong is very useful for learning purposes and to know more about personas. Make sure to search for different keywords in order to get more insights.
Gong is my best friend!
What do you like best about the product?
As a CSM for ObservePoint, Gong is my best friend. I love how I can dig back for the nitty gritty details in business conversations.
What do you dislike about the product?
Nothing. I haven't seen anything I don't like so far.
What problems is the product solving and how is that benefiting you?
We have a support team in our company and clipping videos from Gong helps to really approach issues straight from the mouths of our customers. Our support team has had more successful interactions with our customers as they resolve their issues the way our customers want them solved.
Best tool for any sales person
What do you like best about the product?
Gong is super helpful not only when listening to calls but identifying areas in the sales process that could use some improvement.
What do you dislike about the product?
Nothing so far the software seems to be everything I need.
What problems is the product solving and how is that benefiting you?
Gong helps solve issues in an active ongoing pipeline and allows collaborative effort in identifying key pieces of information to move a deal through to completion.
Best Sales Insights Tool.
What do you like best about the product?
The interface is so intuitive we barely have to train our new reps on how to use it, but my absolute favorite aspect is the tracking functionality. No other tool has as much tracking ability as Gong.
What do you dislike about the product?
The one thing I don't love is editing the Trackers for what our sales reps are speaking to on the call. It's slightly difficult to account for every aspect of the business that we want to track.
What problems is the product solving and how is that benefiting you?
The questions we answer with Gong are "What are good reps talking about?", "What are the conversations like leading up to a closed-won opportunity?", and "Are our Reps struggling to talk on a specific talking point?"
Recommendations to others considering the product:
There is no better tool for Meeting Intelligence.
This Is How you improve your employee calls.
What do you like best about the product?
Gong is one of the best tools I've used because it takes self-improvement to a whole new level. Not only are you able to access any calls you want, but you get a complete transcript and breakdown of the tool. Your ability to improve at your calls is in your own hands. Being able to listen to a co-workers calls is a great way to reflect on how you've been handling your own calls. It's an excellent feedback loop that doesn't require a manager explaining how you can improve your calls.
What do you dislike about the product?
Calls sometimes take a while to appear. I like to listen in on my higher-up calls, which can take a bit before the system displays it.
What problems is the product solving and how is that benefiting you?
Self improvement is a huge bonus. But also being able to follow a customer's journey from the beginning to the end of their experience is also important, and this tool allows us to do just that.
Recommendations to others considering the product:
It's worth it. If you want to see an improvement in your calls, this is the easiest way to review and monitor yourself as well as compare yourself to others.
Great for learning from past meetings
What do you like best about the product?
I like the talk rate percentage the best. It is known as best practice not to have a talk rate above 75%, so it helps you reflect on how much talking you are doing versus listening.
What do you dislike about the product?
I wouldn't say I like how it does not always capture who is speaking; if it is an all org zoom call, it cannot factor in many people getting confused with who is talking.
What problems is the product solving and how is that benefiting you?
I am solving the problem of forgetting what actionable items I promised on a call. Gong makes it easy and even creates a checklist and bolds the actionable items, so you don't forget.
Incredibly useful
What do you like best about the product?
Functionality of both the recording and transcript. Tagging people and things are very helpful
What do you dislike about the product?
Nothing. They are continuing to improve the platform, which is all you can ask for
What problems is the product solving and how is that benefiting you?
Keeping track of feature requests, customer issues, and sales opportunities. Helps to confirm notes and feedback
Gong helps me improve as a sales rep
What do you like best about the product?
I love that Gong allows you to listen to calls I have made. Gong shows the name of each person talking and allows you to see what you did well in a sales call and what you did poorly. Gong also allows you to watch the video of the sales call. It is a great tool to help you improve your sales calls.
What do you dislike about the product?
There isn't anything I dislike about Gong it is a great tool to improve on your sales calls.
What problems is the product solving and how is that benefiting you?
Gong allows me to become a better sales rep. I am able to see how I reacted to objections from the prospect and improve my tone and pitch.
Extremely helpful tool for both Marketing and RnD analysis
What do you like best about the product?
Summing up hours of conversations to bottom lines
What do you dislike about the product?
Sometimes the speech to text isn't 100% accurate
What problems is the product solving and how is that benefiting you?
Summing up customer calls and bottom lines
Gong has been a game changer. It gives everyone on the Sales floor an opportunity to get better
What do you like best about the product?
Ability to listen to other reps and gain knowledge/perspective I didn't have prior to Gong. Also, being able to prep sales engineering for a customer meeting
What do you dislike about the product?
not everyone in our organization leverages the tool
What problems is the product solving and how is that benefiting you?
It makes every salesperson better at their jobs.
Recommendations to others considering the product:
Use it more
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