Gong
Gong.ioExternal reviews
6,543 reviews
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Incredibly Useful
What do you like best about the product?
As a BDR, I use Gong multiple times a day to review past interactions with accounts. Having the ability to read/listen to past conversations helps me greatly in communicating with my contacts
What do you dislike about the product?
Occasionally communications aren't immediately available to see
What problems is the product solving and how is that benefiting you?
I avoid sending repeat messages to new contacts if they have spoken to a fellow team member in the past. I have benefited from listening to conversations and learning tips on what to say to prospects.
Gong is great!
What do you like best about the product?
the ability to receive feedback quickly and efficiently. the ability to listen to my peers call and compare tactics. user friendly.
What do you dislike about the product?
some of the filters are overwhelming. could be easier to find closes from peers.
What problems is the product solving and how is that benefiting you?
as a new employee, I have been to ramp up at a faster pace by listening to top performers and getting feedback on my calls.
Recommendations to others considering the product:
makes filters easier to work with
Your new best friend for Sales and Customer Success
What do you like best about the product?
I love how Gong records and creates a transcript of all my customer calls, allowing me to come back for reference, tag team members, and grab customer quotes for my business reviews, sales outreach, and internal and external user stories/case studies.
What do you dislike about the product?
There are a few product fit and finish items I wish were available like re-naming a user on a call that I manually upload, but this is not a dealbreaker at all.
What problems is the product solving and how is that benefiting you?
We are trying to train our Sales and CSM teams through constructive feedback and I have used the software features in Gong to practice patience, as well as listening to other calls to give constructive feedback to team members. Benefit is better, effective communication with your customers, who wouldn't want that?
Critical piece of tech for SaaS sales
What do you like best about the product?
Replaces extensive note taking, and provides transciption and talk time tracking for all calls.
What do you dislike about the product?
Recording bot is sometimes missing from calls.
What problems is the product solving and how is that benefiting you?
Able to be more present on calls as I have confidence nothing will be missed.
Less time talking, more time listening
Less time talking, more time listening
Hands-on coaching without call shadowing
What do you like best about the product?
Allows me to get real insight into my team's performance without having to sit on a Zoom for call shadowing for hours each week
What do you dislike about the product?
Not being able to remove items from my inbox is irritating - I like to see things as "done"
What problems is the product solving and how is that benefiting you?
Solving: collaboration barriers due to remote work, as managers and colleagues can "shadow" calls without being on the phone. Great for new hires to hear what good looks like.
GONG is a tool every business with sales department needs!
What do you like best about the product?
Gong access is fast and easy via mobile or computer. The recorded calls are loaded quickly for review or reference. Calls made by colleagues are available for learning and review purposes.
What do you dislike about the product?
The Gong app is handy, and I haven't found a feature I dislike.
What problems is the product solving and how is that benefiting you?
As a new sales rep, I have solved the problem of not having access to real examples.
Game Changer for Customer Success
What do you like best about the product?
Ease of referencing old conversations. .
What do you dislike about the product?
Sometimes can be challenging to locate call
What problems is the product solving and how is that benefiting you?
I am able to create seamless customer experiences by referencing conversations they've already had with colleagues. I also can miss a call and catch up on what I missed when I am free. I always now aim to recap follow-up at the end to I can easily go back to my last call and know what the takeaways were.
Recommendations to others considering the product:
This tool has enabled me to be more productive and provide a better customer experience.
I recommend it to everyone
What do you like best about the product?
The transcription is my favorite part of Gong. I write down phrases or words during my sales calls, and the technology makes it easy to search for an exact point in the conversation
What do you dislike about the product?
I don't have any negative feedback. I've recommended Gong while on sales calls for other companies to use. It is by far my favorite part of any company tech stack.
What problems is the product solving and how is that benefiting you?
I can be a forgetful person, and if I spend the entire call writing down notes, I seem distracted and disinterested in what my prospect is saying. Gong helps bridge that gap so that I can be fully engaged in the conversation.
Great Tool - Highly Recommend
What do you like best about the product?
The ability to search each call for specific mentions allowing you to skip listening to an entire call again to pinpoint important parts.
What do you dislike about the product?
There is nothing to dislike about the service, it checks all the boxes.
What problems is the product solving and how is that benefiting you?
Gong helps me properly analyze my meetings, breaking down effective tactics and understanding which ones need work.
Gong is great! Get it!
What do you like best about the product?
The transcripting software is awesome, and the most helpful part about it
What do you dislike about the product?
Nothing! It's amazing! No problems whatsoever
What problems is the product solving and how is that benefiting you?
Being able to listen to calls is really helpful for our business
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