Gong
Gong.ioExternal reviews
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Best tool for sales teams
What do you like best about the product?
Gong allows me the opportunity to listen and improve my sales calls. With the almost instant recordings, I can decipher myself what went well, what didn't go well, and where I can improve for future calls. It also gives me the opportunity to listen to other sales members and learn from them. The flip side too allows my boss to jump on and provide critical feedback to help.
What do you dislike about the product?
There are no real downsides to using Gong.
What problems is the product solving and how is that benefiting you?
Gong helps me improve my calls and my skillset because it allows me to listen to my calls. My manager can also hop on provide feedback either together, or I can tag my manager to listen and provide input separately. It's awesome.
Recommendations to others considering the product:
I would 100% invest in using Gong. Of all the sales tools I know of on the market, Gong is one of the best! It allows each sales team member to listen, review, and improve themselves and scale up as fast as possible. It's a critical tool that makes my job and my own personal improvement possible.
Gong for success
What do you like best about the product?
Easy to use and extremely resourceful...
What do you dislike about the product?
Not much to dislike about gong it is one of the best tools I have
What problems is the product solving and how is that benefiting you?
Solving problems that arise over any type of sales calls. being able to review your call and know what you did wrong is a game changer
Recommendations to others considering the product:
Get it
Great platform!
What do you like best about the product?
Going back and listening to my calls allows me to find different areas of improvement and what went well, ultimately helping me become a better professional
What do you dislike about the product?
Nothing comes to mind of something that could use some improvement at this point
What problems is the product solving and how is that benefiting you?
Forgetting essential details that a customer shared with me during a call. Revising a call helps me write more robust recap emails with significant next steps
A MUST-have for sales & development
What do you like best about the product?
Gong provides automatic transcripts of calls - no more note-taking. Allows you to analyze what you did well/could do better (i.e use of filler words, disco questions, talk ratio, etc.) as well as view your colleague's calls.
What do you dislike about the product?
I've hardly scratched the surface yet, so not a whole lot. Sometimes the transcription is slightly off, but not to the point where it hinders comprehension.
What problems is the product solving and how is that benefiting you?
The problems I'm solving are regarding my role as an Enterprise BDR. The benefits include analytics, insights, suggestions, and articles being sent to my inbox so I can better my sales skills and overall development.
Recommendations to others considering the product:
The platform is easy to use but powerful, so take it one step at a time to maximize learning and use.
Gong is at the core of our GTM Strategy
What do you like best about the product?
Gong is easy to use for front line teams, management, and cross-functional teams as well.
The pulse reporting makes it easy to keep tabs on the business without needing to spend hours mining for data in the platform.
The keyword reporting for competitors, pricing, objections, you name it... absolutely critical to incorporate as you evaluate and improve your messaging.
The list goes on!
The pulse reporting makes it easy to keep tabs on the business without needing to spend hours mining for data in the platform.
The keyword reporting for competitors, pricing, objections, you name it... absolutely critical to incorporate as you evaluate and improve your messaging.
The list goes on!
What do you dislike about the product?
I wish that Gong.io could integrate with e-mail to measure that data on top of phone calls.
What problems is the product solving and how is that benefiting you?
We are getting Product and Marketing much closer to the market (customers and future customers).
We are gaining more predictability in both our sales pipeline and install base health.
We are gaining more predictability in both our sales pipeline and install base health.
Perfect for self reflection
What do you like best about the product?
The playback & commenting capabilities. It's a great way to self-reflect & learn. Also, it's easy to obtain feedback from my peers.
What do you dislike about the product?
It's not the most straightforward interface to navigate initially. It took a couple of weeks to get comfortable on how to locate specific calls or listen to calls conducted by peers.
What problems is the product solving and how is that benefiting you?
I'm able to analyze my verbiage within conversations to ensure I'm direct in my interactions. Upon searching, I've found many beneficial tools within the Gong Labs & Gong Community to build my sales skills.
great product
What do you like best about the product?
easy to use. have been using it for 2 months now and happy.
What do you dislike about the product?
nothing so far. still early on in using it but no complaints.
What problems is the product solving and how is that benefiting you?
gong helps me review my progress.
Gong has been absolutely essential to my Success and Development
What do you like best about the product?
The feature I use most is sharing calls to my manager at the click of a button, with comments to give context for the call, what I think I did well on, and where I would like the most criticism. As someone who likes to freestyle his script, I want to ensure that I do not miss anything important. The fact that gong gives me visual cues for what I was talking about at any point in the conversation makes it easy to go back and review specific parts of my call.
What do you dislike about the product?
I don't have many criticisms of Gong at all. It would be great to use Gong on my cell phone somehow, but I believe that may be a limitation placed by my employer. I cannot honestly say I have ever reached out to Gong about this particular feature. Otherwise, most calls upload fine, and I Gong does a good job filtering out garbage calls like spam and non-sales calls. I do not know if this is a feature, but it helps keep things clean.
What problems is the product solving and how is that benefiting you?
In the past I have had issues with printers, which require a recording of the customer asking for it specifically. With Gong I have been able to pull the transcript and search for keywords like "printer" "bluetooth" "Reciept" etc. This has made it easy to go back to my calls and find only the important parts of the call necessary for the printer request.
Recommendations to others considering the product:
Make sure to take advantage of the transcript. Control+F "Umm" "Like" "MM" and other little things that we don't usually pay attention. Eventually you will find yourself using these terms less and less, improving how confident you sound on the phone.
One of the best tools for any sales professional!
What do you like best about the product?
The insights provided are fantastic. It allows you to tweak your sales ability to improve. The data certainly helps you be aware of what you're strong at and what needs work.
What do you dislike about the product?
The transcript isn't always accurate and the breakdown of sections within a call can differ from time to time.
What problems is the product solving and how is that benefiting you?
Improving my sales skills and the ability to go back to a call and re-listen for things I may have missed initially.
Recommendations to others considering the product:
Give it a shot! It's certainly the best at what it does!
Gong makes Sales simple
What do you like best about the product?
-Keeping track of my pipeline
-Reviewing calls to share with my team
-Tracking the analytics from my calls (Talk to Listen Ratio)
-Follow up email reminders
-Easy to share video recordings with Prospects
-Reviewing calls to share with my team
-Tracking the analytics from my calls (Talk to Listen Ratio)
-Follow up email reminders
-Easy to share video recordings with Prospects
What do you dislike about the product?
-When I update Hubspot with my Deal updates/Forecast changes, the changes don't reflect in Gong immediately (takes about an hour)
What problems is the product solving and how is that benefiting you?
-We've been able to better manage our pipeline by using Gong. We needed a way to keep track of last contacted dates and stay in tune with who we have connected with at each company we're targeting.
Recommendations to others considering the product:
The investment can make a good sales team become a great sales team without taking away from the productivity of your AE's
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