Gong
Gong.ioExternal reviews
6,518 reviews
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Unmatched - and the AI is pretty good too
What do you like best about the product?
doing the simplist of what it needs to - recording calls, adding call recorders to zoom
What do you dislike about the product?
the transcript is hard to navigate through
What problems is the product solving and how is that benefiting you?
it records calls, it adds call recorder to gong, it has a summary of the call which is easy to read.
Best of Gong
What do you like best about the product?
short and crisp summaries with good pointers, easy to use
What do you dislike about the product?
Need more ideas in gong integration. it would be great if it could create mom's as well
What problems is the product solving and how is that benefiting you?
summarizing the call in a good manner and also, if we're missing out on anything we could pull up the data from there it helps in summarization as well.
It has a very user friendly interface
What do you like best about the product?
Gong is pretty fascinating! I’m particularly impressed by their ability to analyze sales conversations and provide actionable insights. They use AI to help sales teams understand what works and what doesn’t in their pitches, which can be a game-changer for improving performance. Plus, their focus on data-driven feedback helps companies refine their strategies and drive better results. What about Gong catches your interest?
What do you dislike about the product?
One potential downside of Gong is the concern some people have about privacy and data security. Since Gong analyzes conversations, it can be a challenge to ensure that all sensitive information is handled properly and that employees feel comfortable with the level of monitoring. There’s also the risk of over-relying on automated insights without considering the context or human factors that might not be fully captured by AI. Balancing the benefits of detailed analysis with these concerns is crucial for any company using Gong. Do you have any specific reservations or issues in mind?
What problems is the product solving and how is that benefiting you?
Its helping me in correcting my flaws on my speech.
Understanding my weak points for certain words how I pronounce them and articulate them.
Understanding my weak points for certain words how I pronounce them and articulate them.
Recordings are so useful for coaching and learning
What do you like best about the product?
Gong is really intuitive for our sales team to use and having their calls recorded means we can do further coaching and development across the sales organisation. We can also use the key words to see trends and know what sort of questions are customers are asking about specific products. Our teams use it every day!
Typing up call notes and reviewing actions has been simplified from a lengthy, manual task to something the team can do in minutes.
Typing up call notes and reviewing actions has been simplified from a lengthy, manual task to something the team can do in minutes.
What do you dislike about the product?
When initially setting up the trackers it is a learning process to make sure to get the most accurate results. As we work on setting up more trackers we are learning the process more quickly.
What problems is the product solving and how is that benefiting you?
Capturing call notes quickly and identifying the customers point points easily through AI summarize feature saves our reps a lot of time
Best as of now better than avaya
What do you like best about the product?
Easy to use and not required any hasstle that we used to do on other platform like avaya best as of now.
What do you dislike about the product?
same day recording should be there and there should be provience to move the display like it used to be as now its on the bottom right corner, we should have the option to move it anywhere
What problems is the product solving and how is that benefiting you?
Eary user interface with easy use.
It helps a lot with prospection
What do you like best about the product?
I used Gong every single Day, it helps a lot with prospection and it's a time saver
What do you dislike about the product?
I'm super satisfied with all the settings so far
What problems is the product solving and how is that benefiting you?
I like to hear past calls conversations to know a little more about that specific prospect and Gong have a automatically script were I can see all the conversation
The best sales tool
What do you like best about the product?
I no longer need to take notes, I can be 100% present on my calls and look back later.
What do you dislike about the product?
That if a prospect doesnt join, gong records my conversation with co workers lol
What problems is the product solving and how is that benefiting you?
Helping me better work my deals
Good tool for Live Call Tracking
What do you like best about the product?
It records the voice properly and assist your with helpful insights
What do you dislike about the product?
Nothing as such. Everything is good and Amazing
What problems is the product solving and how is that benefiting you?
Helping with the Pipeline Management and improving the Sales process
Gong is a great meeting recorder
What do you like best about the product?
Simple to setup, use, makes sharing the experience and information of a meeting simple.
Really important for transferring first-hand info with the team
Really important for transferring first-hand info with the team
What do you dislike about the product?
Sometimes buggy with auto-joining meetings.
What problems is the product solving and how is that benefiting you?
Problem of noting key information and action items in many meetings per day.
Problem of communicating valuable information with the rest of my team to make collaboration easier.
Recording video calls and having a simple way to explore and find key information in them (i.e. transcript search) is also huge.
Problem of communicating valuable information with the rest of my team to make collaboration easier.
Recording video calls and having a simple way to explore and find key information in them (i.e. transcript search) is also huge.
The ultimate call reviewing tool
What do you like best about the product?
The AI features and analytics giving you pointers as to how to improve your calls
What do you dislike about the product?
Sometimes it takes a little while for calls to upload onto the platform
What problems is the product solving and how is that benefiting you?
It's analysing my calls and giving me quick feedback, helping me understand where to improve and also the balance of conversations
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