Gong
Gong.ioExternal reviews
6,543 reviews
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Changed the way I sell
What do you like best about the product?
I'm able to pick apart others' demos and mine, to then create a better demo and script flow
What do you dislike about the product?
Transcription could always be better, but not a huge hindrance
What problems is the product solving and how is that benefiting you?
I'm able to sell clearer and understand what type of role I play in the buying process.
Best Recording app out there
What do you like best about the product?
The integration with zoom is very useful. With this tool i no longer need to take notes manually or set reminders for following up. This app does it all. Even gives you a transcript
What do you dislike about the product?
The sound of " this call is being recorded
What problems is the product solving and how is that benefiting you?
Owning my follow-ups. Being a rep that manages 300+ accounts this tool has allowed me to better manage my accounts. I have better customer enagement and my churn has decreased
Cant imagine life without Gong
What do you like best about the product?
Entire conversations are transcribed almost instantly + the ability to share recordings easily internally & externally.
What do you dislike about the product?
The recorder doesn't always introduce itself at the right time Ie. Sometimes we forget the call is recorded.
What problems is the product solving and how is that benefiting you?
Documenting action items & following through on them.
Coaching Made Simple
What do you like best about the product?
The ability to set up alerts based on objections and getting the emails daily to listen to the calls.
What do you dislike about the product?
I wish reports could be made a little more customizable but nothing is going to 100% satisfy needs. This at least satisfies about 85-90% of my needs that make life easier.
What problems is the product solving and how is that benefiting you?
Im saving time by not having to listen to every call to find the objection and coaching on it. Alerts and changing the objection focus depending on the need.
Amazing tools for feedback
What do you like best about the product?
I really like how Gong helps me review my calls and flag things for my manager to review. Also finding calls when a prospect asks me something that I forget about.
What do you dislike about the product?
I don't have much to dislike about Gong, but if I can improve something it would be the order of how things are transcribed.
What problems is the product solving and how is that benefiting you?
Benefits include being able to track calls and receive feedback easily, as well as better collaboration among our teams.
One of the most powerful sales tools
What do you like best about the product?
The call recordings, the transcript of those calls, and the post-call to-do items that are automatically added
What do you dislike about the product?
nothing - its the best call recorder & note taker on the market in my opinion
What problems is the product solving and how is that benefiting you?
No more redundant internal meetings to brief colleagues on the next steps when a contact/ lead is handed off to them. Instead they can simply read the call transcript and know what the game plan is on that next call within minutes.
Price diversity, Intuitive interface, highly trained customer support team.
What do you like best about the product?
To start with Gong is a very cost effective tool,has a very highly trained customer support, that will cater for all the queries.
The user friendly interface enables, easy additional and removing of the records as well as listening on previous recorded calls and sharing the recorded links easily.
The user friendly interface enables, easy additional and removing of the records as well as listening on previous recorded calls and sharing the recorded links easily.
What do you dislike about the product?
The far we've come with our customers Gong has been very helpful throughout the journey. I have no drawbacks at this point.
What problems is the product solving and how is that benefiting you?
Gong has boosted our sales productivity, improved rep performance.
Also it has given us complete visibility into coaching opportunities across sales behaviours and dealing with skills.
Also it has given us complete visibility into coaching opportunities across sales behaviours and dealing with skills.
Recommendations to others considering the product:
Of course its my great honor to recommend Gong to the all potential customers especially the start-ups in business.
Chase D2iQ review
What do you like best about the product?
I like the transcripts and the data that comes with each video.
What do you dislike about the product?
nothing to dislike, it is a good platform that helps our sales team
What problems is the product solving and how is that benefiting you?
As an SDR, this allows me to go back and make sure we have good notes after each meeting. And we're able to send the video to clients sometimes if they request it to show to team members that were unable to make it to that meeting.
No more note taking - concentrate on the conversation
What do you like best about the product?
Review function allows me to see how balanced the call was - did I talk too much, could I ask more questions etc...
I don't need to take notes anymore - I review the call afterward and can take notes in my own time, meaning I focus more on the conversation and can think more about questions to ask my prospect.
The Gong functionality suggests follow ups based off of the transcript, and can generate an email to tweak and send direct.
Gong is GOOD!
I don't need to take notes anymore - I review the call afterward and can take notes in my own time, meaning I focus more on the conversation and can think more about questions to ask my prospect.
The Gong functionality suggests follow ups based off of the transcript, and can generate an email to tweak and send direct.
Gong is GOOD!
What do you dislike about the product?
Not getting a heads up at the start of the call if the participants declined to be recorded - this can mean I assume I don't need to take notes; I know check, but would be great to be prompted on screen.
What problems is the product solving and how is that benefiting you?
Concentrate on prospects, think of questions, take notes later & review what was said.
Recommendations to others considering the product:
A seamless support tool which makes reviewing important calls very easy, and allows excellent prep for follow up meetings.
Helpful insight to my teams calls!
What do you like best about the product?
I love that I can go back and review my calls without having to take notes during one. It helps me stay present without being worried I will have missed something. Much easier to write up recaps as well. When working on something new, I can also search my teams calls to see if they have handled a similar objection in the past. It's super user-friendly, organized, and I love the tagging. Just yesterday, I tagged management to review a portion of a call I had questions around. Instead of typing up a lengthy email to my boss to explain the issue, he was able to review it and get it straight from the client on his own time without having to be on calls.
What do you dislike about the product?
There really is not much I dislike. It is easy to use and has proven to be VERY helpful in my role.
What problems is the product solving and how is that benefiting you?
Having insight into my own analytics, being able to re-watch training videos without storing them in my cluttered inbox, training by watching others videos, keeping all vids in one place.
Recommendations to others considering the product:
It will change the way you host meetings. In a digital world we live in even more during this pandemic, it makes your life a lot easier. It helps stay attentive during calls without the mad rush to take notes, and can help you go back and re-do trainings and leave questions for team members through tagging. I pushed against it at first because I was weirded out by the recording of all my calls, but now I love it!
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