Gong
Gong.ioExternal reviews
6,536 reviews
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Easy to use!
What do you like best about the product?
The transcripts and the opportunity to share snippits.
What do you dislike about the product?
I wish there was more control on the Gong reminder email sent to prospects.
What problems is the product solving and how is that benefiting you?
Feedback and evidence for our product team.
Gong best sales tool!
What do you like best about the product?
Gong is incredibly helpful. It is the best way to go back and watch your calls to see what went right and areas for constructive criticism. It is easy to collaborate within the platform by tagging managers and colleagues in your calls.
What do you dislike about the product?
There are times when searching for previous calls can be challenging but not too impactful.
What problems is the product solving and how is that benefiting you?
Gong is the best tool to review your sales calls. For example, did I ask the right questions, was my business acumen on point, or was I able to keep the prospect/customer engaged during the call.
Gong is a game changer!
What do you like best about the product?
I love that Gong transcribes my calls and pulls out key phrases. I'm also really enjoying the deal manager!
What do you dislike about the product?
Some words do not get transcribed properly, but nothing that is a deal breaker.
What problems is the product solving and how is that benefiting you?
I use Gong for coaching and deal management.
Very helpful for call analytics
What do you like best about the product?
I liked the ability to break down sections of the call and draw out the verbiage used by the sales reps. Very easy to see if they are using best practices.
What do you dislike about the product?
It took a little while to get used understand how to maximize the benefits of the tool.
What problems is the product solving and how is that benefiting you?
Recording calls became very easy. We used it as a training tool to better reps and their pitches.
Makes the Sales Process Easier
What do you like best about the product?
I love Gong because in my role, I often have multiple calls every day that my teammates or I am taking. Gong erases to need to ask after every call how it went, I can simply check the call in Gong and see the action items. The recording software is the best I've seen and saves the full call within minutes of hanging up. If anything, this software saves me time.
What do you dislike about the product?
I do get a lot of emails from Gong. While it is nice to get a post-call ping, sometimes I'll have 5+ emails a day from Gong. I wish it would either text me or send one comprehensive email at the end of the day.
What problems is the product solving and how is that benefiting you?
Gong saves me time. I review and prepare for the next steps on calls I'm not able to join. It creates an ease of communication between my partner managers and me because I don't have to ask them after every call how it went.
A life savior
What do you like best about the product?
Gong as a product helps us review our calls, and extract the crucial details we may have missed first time. Additionally, the Gong team keep on releasing updates to the product to provide valuable insights into calls and next steps.
What do you dislike about the product?
The mobile app does not have all the functionality the browser version has, and has crashed a few times in the past.
What problems is the product solving and how is that benefiting you?
- Never missing details on any calls
- Remembering all the follow-up items from a call.
- Being able to 100% focus on a call, without having to take notes
- Improving the quality of future calls by extracting prep notes from previous calls
- Remembering all the follow-up items from a call.
- Being able to 100% focus on a call, without having to take notes
- Improving the quality of future calls by extracting prep notes from previous calls
Swiss Army knife for onboarding, sales training & creating repeatable sales processes
What do you like best about the product?
Gong is a great tool for sales training & onboarding. The personalisable call rating and feedback functionality are great for general feedback. The use of #hashtags is great to highlight common trends, important learning moments and for us to share knowledge. The ability to easily share timestamps means it is possible to send snippets to the sales rep or colleagues, with comments or highlight key moments for future reference. The analytics, stats and automated identification of key moments is incredibly effective to identify winning behaviour or common/recurring issues.
What do you dislike about the product?
It would be great to be able to customise Gong on a personal or team level, rather than just as an organisation (especially to allow for regionalities).
What problems is the product solving and how is that benefiting you?
Gong is part of our onboarding process, enabling new reps to listen to 'best practice' client meetings and demos. Gong reviews are a critical part of our ongoing training include p2p training and in group sessions. Marketing uses Gong to listen to client calls to get a line of sight of gaps and opportunities in messaging, value props and assets.
Helps keep me on track
What do you like best about the product?
Every customer-facing meeting is recorded. I can go back to review my notes and ensure proper follow-up. I can also listen to my colleagues' meetings to learn from their best practices and prepare for my own meetings. Listening to past meetings with new accounts helps me get up to speed and understand the current play.
What do you dislike about the product?
I haven't found anything I don't like. Very easy to find the recordings I need.
What problems is the product solving and how is that benefiting you?
I've noticed that my meetings notes aren't always accurate. I can go back to make corrections and fill in the gaps.
Easy to listen to calls and find specific moments has helped me onboard quicker
What do you like best about the product?
-Ability to filter to specific aspects of the conversation.
-Visibility into my whole team.
-Visibility into my whole team.
What do you dislike about the product?
-Transcriptions aren't perfect but getting there.
-I feel like my company is not using it to its full capability.
-I feel like my company is not using it to its full capability.
What problems is the product solving and how is that benefiting you?
-Reliving sales conversations, onboarding.
Gong for AE Review
What do you like best about the product?
The ability to analyze your calls/demos by seeing things like filler words, discovery questions, and stats is extremely powerful. Within the stats I am able to see the timing metrics as well like- talk ratio, patience, interactivity and monologue. This is very helpful when looking back on what I could have done better. I can then work on improving whatever I need to on future calls.
What do you dislike about the product?
Creating custom filters. I feel that this process could be easier within the UI.
What problems is the product solving and how is that benefiting you?
Reviewing notes from a call can be challenging, especially when the call happened more than a few weeks prior. Gong allows a complete review with powerful visualizations and metrics so that nothing is missed. The primary benefit that I have realized is the time savings and a thorough review of calls versus taking tedious notes.
Recommendations to others considering the product:
If you or your company works through online demos and/or sales in general, Gong is a must for call intel and improvement.
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