Gong
Gong.ioExternal reviews
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Great Tool
What do you like best about the product?
I love the specifics that Gong gives for the calls that I make.
What do you dislike about the product?
I feel like it could be a little more detailed, but overall there is not much to dislike.
What problems is the product solving and how is that benefiting you?
I get to see where my strengths and weaknesses are.
Game Changer
What do you like best about the product?
Gong helped us to quickly ramped the sales team, and to identify areas of improvement.
What do you dislike about the product?
Set up can be intimidating. Tough to connect to Hubspot/Salesloft without a Rev Ops on board.
What problems is the product solving and how is that benefiting you?
Gong helped us to truly understand the real value that we brought to our customers, and as such, Gong helped us identify that we were undervaluing the worth of our solution. This insight gave us the confidence to raise our price based on that value and ROI we give to our clients
The best solution for conversational intelligence
What do you like best about the product?
The ease of use and interface, it is very easy to search for the content you are looking for and to integrate the solution into current workflows.
What do you dislike about the product?
Nothing feature-wise, sometimes it takes a few minutes for the bot to join calls if you schedule late if I really have to nitpick.
What problems is the product solving and how is that benefiting you?
We are capturing our sales and customer success calls.
Gamechanger.
What do you like best about the product?
- Completely changes how your Sales team operates. All the activity, from any deal, is available in an easy-to-digest format. Raises visibility into deals from the IC to CEO level, helps build comraderie in the team as they can share call snippets really easily, means that sales enablement is that much easier as emails and calls are so easily accessible
- Unbelievably useful for out of sales org teams - e.g. our Marketing team use Gong to understand how our Sales folks are leveraging our industry-specific talk tracks, they'd never be able to do that with just SFDC activity records
- helps with Forecasting - as particularly for swing deals you'll be able to get a much more data-driven idea of how a deal is progressing
- Unbelievably useful for out of sales org teams - e.g. our Marketing team use Gong to understand how our Sales folks are leveraging our industry-specific talk tracks, they'd never be able to do that with just SFDC activity records
- helps with Forecasting - as particularly for swing deals you'll be able to get a much more data-driven idea of how a deal is progressing
What do you dislike about the product?
- You can't personalize the reports or build your own dashboards in-tool. That would make this tool infinitely more valuable, as most orgs needs to be able to tweak the reporting that's being done on activities based on their own specific sales motion
What problems is the product solving and how is that benefiting you?
- increasing visibility into our pipeline
- helping our product marketing teams build and improve our use-case talk tracks and pitches
- sales enablement and coaching
- helping our product marketing teams build and improve our use-case talk tracks and pitches
- sales enablement and coaching
Recommendations to others considering the product:
Buy it. It's the market leader for a reason.
Very user friendly, easy to use.
What do you like best about the product?
It is very easy to use, very helpful to on boarding employees.
What do you dislike about the product?
Everything is fine. There is nothing to dislike.
What problems is the product solving and how is that benefiting you?
I love the fact that I can make advanced searches in my company's video, so I can learn a lot from my colleagues.
Recommendations to others considering the product:
Totally worthed
Awesome App
What do you like best about the product?
The transcript of the call is very accurate and the way that it give statistics is amazing
What do you dislike about the product?
I don't find a downside using gong! It's an amazing tool to work with
What problems is the product solving and how is that benefiting you?
being more effective at work
Recommendations to others considering the product:
Very easy to use
Simply Amazing. Go for it
What do you like best about the product?
Super easy interface.
Call transcripts are very accurate.
Search and filter functionality is a huge time saver.
Call transcripts are very accurate.
Search and filter functionality is a huge time saver.
What do you dislike about the product?
I have not come across anything so far. Very happy with all the features. Sometimes the topics of the conversation at various timestamps are inaccurate.
What problems is the product solving and how is that benefiting you?
Having Gong in our org has made customer validation and decision-making super easy. Gong has cut down the need to talk to salespeople and saves me at least a couple of hours every week. The impact across the organization is very similar.
Recommendations to others considering the product:
Highly recommend. A must-have for sales teams and any other team needing sales intelligence.
Allows Me to Focus on Customer & Not Note Taking
What do you like best about the product?
The ease of use and ability to search specifics from the meeting allow me to quickly and easily search what I need
What do you dislike about the product?
I am not able to see who declined the recorder to join the call. Would like this feature as I can see if it is a C-level or someone else that is making that decision on my larger customer calls
What problems is the product solving and how is that benefiting you?
In my role there are a lot of terms and different products that customers are using and to be able to take notes and respond efficiently at the same time, things get missed. This is allowing me to make sure that I have everything in the customers verbiage in my notes
Highly recommend Gong!
What do you like best about the product?
I like the ability to request feedback from a manager or teammate, the fact that you can pull a specific snippet from a phone call, and that Gong provides action items based on what you mentioned to a customer on the call.
What do you dislike about the product?
So far there is nothing that I dislike..
What problems is the product solving and how is that benefiting you?
It's helpful for remembering what I need to follow up with after a busy day of calls. It's also been helpful as a newer hire to be able to listen to my peers' calls to see what they do well.
Great way to track your progress
What do you like best about the product?
I love how i can find my calls and review my progress
What do you dislike about the product?
its tough to narrow down each section within your team
What problems is the product solving and how is that benefiting you?
im just having to learn how to be really specific when looking for each call. but theres so many details when you find what youre looking for
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