Gong
Gong.ioExternal reviews
6,518 reviews
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I never have to take notes on external calls anymore!
What do you like best about the product?
Gong helps me stay organized. I can watch previous calls, it gives a great summary, and shows a breakdown of how balanced the call was. I like that it gives me highlights and next steps. I use Gong multiple times a week
What do you dislike about the product?
sometimes the calls aren't mapped to the right accounts which can make them hard to find
What problems is the product solving and how is that benefiting you?
Gong helps me stay more focused on calls - I don't have to take notes so I can be fully present
The best
What do you like best about the product?
- Its easy to use and it has good quality
What do you dislike about the product?
- takes longtime to load and noise in the bg
What problems is the product solving and how is that benefiting you?
It helps us to listen my calls and I caneasily focus on where to concentrate
It has better ways to improve you by giving the scores
What do you like best about the product?
It has statistics which gives you scores
What do you dislike about the product?
there is nothing that I dislike as of now
What problems is the product solving and how is that benefiting you?
talk ratio
Great experience for listening to calls
What do you like best about the product?
Easy to use and features are good with best support
What do you dislike about the product?
Nothing at the moment once i feel if there is anything i will surely give a feedback.
What problems is the product solving and how is that benefiting you?
the gong is solving the best communication skills.
Like Gong - great for recording call notes and action items
What do you like best about the product?
I like that I watch previous customer calls at 2X speed (helpful for catching things I may have missed).
I also really like that they're incorporated AI that provides a call summary, including the action items.
Gong is overall very easy to use and helpful for recording and remembering important customer calls!
I also really like that they're incorporated AI that provides a call summary, including the action items.
Gong is overall very easy to use and helpful for recording and remembering important customer calls!
What do you dislike about the product?
Sometimes the call summary is off (AI misunderstands what people say), but as speech-to-text and LLMs improve, I imagine these call summaries will get smarter.
What problems is the product solving and how is that benefiting you?
Recording customer calls. Helping review customer frustrations and improving my pitch.
Quality features. Expensive given the plethora of alternatives that have cropped up in recent years.
What do you like best about the product?
The recording transcripts and AI summaries are some of the best I've seen.
What do you dislike about the product?
Price. It's expensive for what you get especially when you have to pay extra for all the new features they've added like forecasting and engage.
What problems is the product solving and how is that benefiting you?
Reviewing/analyzing sales and customer success calls to pull out insights arund wins/losses as well as onboard new employees.
Great tool for conversational knowledge for all GTM teams
What do you like best about the product?
Great AI capabilities to summarize calls, analyse sentiment, and give you insights on a deal-by-deal basis
What do you dislike about the product?
it does not have a friendly way to compare utilization and call volume on their own platform, you can export information to Salesforce and combine the analysis there but it does require a process that can not be automated as easily.
What problems is the product solving and how is that benefiting you?
Visibility of the conversations our GTM team is having, summarizing and giving insights for every expansion conversation we are having
My Gong Experience
What do you like best about the product?
that it takes care of logging, and saves lots of time for me.
What do you dislike about the product?
that sometime i dont get to check my call history, that can be frustating at times
What problems is the product solving and how is that benefiting you?
I have to cold call my advertisers on day to day basics, this is where gong comes in place it takes care of logging in for me. Also i have the flexibity of dialing any country code without any hassel
Great experience
What do you like best about the product?
The summary of the complete call, script
What do you dislike about the product?
everthing looks good , good features and
What problems is the product solving and how is that benefiting you?
helping in sumarizing the call
Gong Review
What do you like best about the product?
* The team doesn’t have to individually sync their calendars and email, Gong does this for us
* Smart trackers vs teaching how to listen to us
* Prebuilt flows that associate or create contacts and lead based off who was on the call
* Automatically updating our Main Competitor fields if mentioned on the call
* Pre-built functionality - Gong is easy out of the box, and has pre-built reports that are actually valuable They also have features that are released without needing setup
* Great team - we meet weekly with our CSM rep, and she has helped us build out some of the functionality we have. She is always available and knowledgeable about the product
* GongAI has been really fantastic - we have the analytics and now AI to have summaries of calls that can be reviewed at a glance.
* Smart trackers vs teaching how to listen to us
* Prebuilt flows that associate or create contacts and lead based off who was on the call
* Automatically updating our Main Competitor fields if mentioned on the call
* Pre-built functionality - Gong is easy out of the box, and has pre-built reports that are actually valuable They also have features that are released without needing setup
* Great team - we meet weekly with our CSM rep, and she has helped us build out some of the functionality we have. She is always available and knowledgeable about the product
* GongAI has been really fantastic - we have the analytics and now AI to have summaries of calls that can be reviewed at a glance.
What do you dislike about the product?
*Gong automatically joins calls that it shouldn't and then we have to go in and delete them. For example, our general councel should not have external call recorded but if someone is on the call that has a recording license, Gong will join. We can't add our general councel folks to the exclude list though becuase then all team meetings wouln't get recorded
What problems is the product solving and how is that benefiting you?
*Pushing data into our CRM has made reporting easy and helps us identify who is on which calls
*Pipeline forcasting is now done out of Gong since it's connected to G-Suite and Salesforce
*We use Gong for coaching 1:1s as well becuase it's easy to see which accounts are being communicated to and which prospects are being worked
*Pipeline forcasting is now done out of Gong since it's connected to G-Suite and Salesforce
*We use Gong for coaching 1:1s as well becuase it's easy to see which accounts are being communicated to and which prospects are being worked
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