Gong
Gong.ioExternal reviews
6,536 reviews
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Helps give me the feedback I need.
What do you like best about the product?
I love how Gong has the video and transcript along with it. It has amazing metrics that allow me to see who spoke the most, what were the topics discussed, and wait time (if we gave customers enough time to think to as questions, etc.) Recently I've been working with another analytics part that tells you how long you've let the customer talk, which helps me control monologuing during my training sessions.
What do you dislike about the product?
Nothing for right now. Previously they only had a rewind 15 seconds but not a forward. Now, they updated it so you can fast forward 15 seconds, which is great.
What problems is the product solving and how is that benefiting you?
As, a trainer it allows me to view myself and see if I spoke over customers, if I rushed them, and how much I'm speaking. This helps me reflect and practice to become a better trainer. I take notes to allow me to remember to provide clients enough time to think and also not to speak over them. Recently, I've engaged in their
Gong helps me be a better seller.
What do you like best about the product?
Being able to watch sales calls as "game film" is a huge improvement for development.
What do you dislike about the product?
Nothing so far. It is user friendly enough for me.
What problems is the product solving and how is that benefiting you?
Prior to gong, you're trying to improve by asking for direct feedback afterwards. Gong makes sure there's not too much lost in translation.
One of the best tools I have used as a Customer Success Manager
What do you like best about the product?
Very insightful
helps me keep track of all the technical details shared in my longs meetings and revisit these recordings not to miss any important information shared at all, and plan my next steps in a more effective, efficient way.
helps me keep track of all the technical details shared in my longs meetings and revisit these recordings not to miss any important information shared at all, and plan my next steps in a more effective, efficient way.
What do you dislike about the product?
Sometimes it does not catch all the words right, especially when you are not a native English speaker
What problems is the product solving and how is that benefiting you?
Keep track of all the complex technicalities, names from the projects I share with the client, be able to revisit them and go back to not only the recording but also the script and find the specific topic I need to review again using just a keyword.
Fantastic tool, far from flawless
What do you like best about the product?
Gong makes it easy to record and share calls - and parts of calls with other members of the team. As a product manager, I love when salespeople grab snippets of calls expressing a need and send them over. I also get a built-in notetaker for user interviews, win-loss analysis etc.
Overall, it's pretty searchable
Overall, it's pretty searchable
What do you dislike about the product?
They know their target market is the sales organization and have targetted that. So as a product manager, there are occasional mismatches in features for me. The transcription capabilities are (while very, very useful) quite error-prone which would limit how much faith I could put into making data-driven decisions from the recordings. That said - you do get some transcription from a huge number of calls. You have data from calls, even if it's flawed. It's massively valuable, you just need to keep in mind the limitations and take things with a grain of salt.
I think there are also some javascript based performance problems when trying to highlight a several minute long snippet of a conversation to share. The browser can crawl.
These are annoyances and things Gong should improve on, but it's still a wonderful tool.
I think there are also some javascript based performance problems when trying to highlight a several minute long snippet of a conversation to share. The browser can crawl.
These are annoyances and things Gong should improve on, but it's still a wonderful tool.
What problems is the product solving and how is that benefiting you?
I use it for harvesting customer needs. It's great at that.
Others in my organization use it for sales coaching and such.
Others in my organization use it for sales coaching and such.
Recommendations to others considering the product:
Give it a trial. It's pretty easy to get started with and you'll understand 90% of it very quickly and know if you want it or not.
Awesome Tech
What do you like best about the product?
I love that I can learn from others and gain more insights as to what works and what doesn't.
What do you dislike about the product?
nothing so far that I can think of. Its been great.
What problems is the product solving and how is that benefiting you?
The benefits are I see improvement in movement with my deals and have indicators of how to improve.
Recommendations to others considering the product:
N/A
Efficiency and Ease
What do you like best about the product?
I like how easy it is to communicate client's needs to other parts of the business. Instead of me needing to try to talk through a whole situation, I can simply tag the person it applies to so they get the live information from the client!
What do you dislike about the product?
I don't like that you can't go back and delete a video after something is recorded.
What problems is the product solving and how is that benefiting you?
Communication errors and time saving
I F**king Love Gong
What do you like best about the product?
- Transcription.
- Recommendations (I.E- you talk to much, or you don't ask enough questions)
- Call sharing with prospects. (SOOOOO helpful in many of my deals)
- Analytics to help me diagnose where my trouble areas are.
- Call playback, so i don't have to take pages of notes anymore.
- Recommendations (I.E- you talk to much, or you don't ask enough questions)
- Call sharing with prospects. (SOOOOO helpful in many of my deals)
- Analytics to help me diagnose where my trouble areas are.
- Call playback, so i don't have to take pages of notes anymore.
What do you dislike about the product?
My only negative is it takes a while for the system to recognize consistency in patterns within topics which really isn't a big thing since the rest of gong is awesome.
What problems is the product solving and how is that benefiting you?
- Better feedback loop.
- Ensuring I have all the right details for following up.
- Ensuring I have all the right details for following up.
Recommendations to others considering the product:
If you're looking for your sales team to deliver a much better selling experience, then Gong is an absolute must. Something worth keeping in mind is not everyone will adopt it quickly, and some will even be shy to be recorded. But once you explain the value of not having to take notes, having way better visibility in your deal progressions then the rest will fall into place.
Really helpful tool to increase the interaction w/ customers
What do you like best about the product?
Possibility to check my meetings and don't need to invest time taking notes during the session. The good part is that I can put my focus 100% on my customer.
What do you dislike about the product?
Nothing. Gong works really well. Just one point about needs to re-sign many times.
What problems is the product solving and how is that benefiting you?
Chance to evaluate my pitch
My manager and the rest of the team can check meetings when they can't participate
Chance to understand my co-workers pitch to increase my pitch
My manager and the rest of the team can check meetings when they can't participate
Chance to understand my co-workers pitch to increase my pitch
Best way to learn
What do you like best about the product?
It's great to see what top reps are using to be successful
What do you dislike about the product?
It might be a security thing with my company, but listening to calls we can only here ourselves and not the client/prospect on the other line.
What problems is the product solving and how is that benefiting you?
Finding the best word tracks
Recommendations to others considering the product:
Use it
Great tool for Sales people!
What do you like best about the product?
Gong is a great tool to use for learning, demo-ing, note-taking, and more. I could not do my job with the help of gong, and it's a tool I use daily. Every sales org needs this to improve their sales conversations, deal close rate and improve customer interactions. I find this especially helpful when going back to re-listen to calls for discovery.
What do you dislike about the product?
Nothing so far, I haven't found any negatives with gong.
What problems is the product solving and how is that benefiting you?
Being able to listen to demos I've given and find areas of improvement. It's also an excellent way for my Manager to evaluate how I am doing on calls/demos and where I can improve on. I also use this for note-taking - while demo-ing, it's hard to take all the notes down so I can refer to gong if I've missed something that I told a prospect or customer I would follow-up on.
Recommendations to others considering the product:
Gong is a great tool and I don't know any one who does not reply on this tool daily. If you are part of a sales team, you need this to do your job better!
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