Gong
Gong.ioExternal reviews
6,536 reviews
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Great experience so far
What do you like best about the product?
I like the prompt notifications that I get that my call is ready to review, and that I can easily find the call and view it within seconds
What do you dislike about the product?
I personally don't have any dislikes as of yet but I will keep you posted
What problems is the product solving and how is that benefiting you?
quickly accessing calls to find details that I need when reaching back out to clients or writing follow up emails
Levels up valuable time spent on phone
What do you like best about the product?
Gongs recording and transcription services have leveled up the way I conduct myself on customer calls. Instead of trying to quickly scratch down notes (which are only 50% legible at the end), I'm able to focus on better listening with the client and formulating valuable responses. It also means that after the call, I haven't missed any notes, keeping me more organized for my follow-ups!
What do you dislike about the product?
I miss when Gong would announce itself on customer calls letting them know why we were recording sessions.
What problems is the product solving and how is that benefiting you?
I can troubleshoot customer issues much faster by having the customer share their screen and then linking that call out to my development team.
Amazing product for UX Research
What do you like best about the product?
My most-loved features:
- Select to listen to only one speaker at a time - a fantastic feature when you're focusing on what one person is saying.
- Simultaneously watch the recording while reviewing the transcript
- Easily add Gong to a Google Meet or Zoom meeting
- Ability to organize recordings in folders - a built-in research repository!
- Select to listen to only one speaker at a time - a fantastic feature when you're focusing on what one person is saying.
- Simultaneously watch the recording while reviewing the transcript
- Easily add Gong to a Google Meet or Zoom meeting
- Ability to organize recordings in folders - a built-in research repository!
What do you dislike about the product?
- I wish there was an easy way to make a clip that I can download to include in a presentation.
- ML transcriptions are better than what I've seen in competitors (like Zoom), but still could use some work.
- ML transcriptions are better than what I've seen in competitors (like Zoom), but still could use some work.
What problems is the product solving and how is that benefiting you?
I'm a UX Researcher, and I'm using Gong to record and transcribe qualitative interviews. Gong is by far the best tool I've found for this, even if that's not its intended use.
Great Product
What do you like best about the product?
I love the way you can view not only calls but also emails related to a specific client.
What do you dislike about the product?
Nothing to dislike about Gone - big fan.
What problems is the product solving and how is that benefiting you?
s an AE it is great to be able to re-listen to calls. I also like the way it integrates with my calendar and recommends I listen to earlier calls with the same client on the day I have a meeting.
3+ Years Using Gong for a 50+ person sales organization
What do you like best about the product?
Our company has a major focus on sales coaching, as we hire entry-level and do not expect strong sales acumen from day 1. This tool has been pivotal in aiding us in our sales coaching efforts in a WFH environment.
What do you dislike about the product?
Frankly, I'm not sure Gong needs a Customer Success team, the tool is intuitive, self-help material is really all they need. It's a self-serve product,, but in-app chat support would be appreciated.
What problems is the product solving and how is that benefiting you?
Gong helps us to continue to provide strong sales coaching, as well as sales pipeline management, in a WFH setting.
If you want to sell well... Use Gong
What do you like best about the product?
I love that I can go back and listen to my calls, it tells me the questions I've asked, it tells me the talk time and it just helps me improve so many things on a different level. I truly think Gong is 1 of the most needed sales tools next to Salesforce. Without it, don't expect to improve that much.
What do you dislike about the product?
Honestly - Nothing Gong probably has a few tricks coming up their sleeves, because the updates are always fire!
What problems is the product solving and how is that benefiting you?
Eliminating filler words. Figuring out where I left off on each sales call. Cutting down talk time. So so so much more.
it's like Netflix for the team
What do you like best about the product?
- transcriptions
- fast-forwarding
- commenting and tagging
- saving videos for later
- pulling snippets for review
- fast-forwarding
- commenting and tagging
- saving videos for later
- pulling snippets for review
What do you dislike about the product?
- zoom integration not being able to "listen in as a fly on the wall"
What problems is the product solving and how is that benefiting you?
- training virtually
- learning from my team without having to awkwardly sit on the call
- onboarding and info sharing
- time management - being able to listen to other meetings independently without having to join each and every meeting
- learning from my team without having to awkwardly sit on the call
- onboarding and info sharing
- time management - being able to listen to other meetings independently without having to join each and every meeting
How did I ever sell before Gong?
What do you like best about the product?
Possibility to listen to your calls recorded for note taking purpose and coaching on what to do and how to improve
possibility to listen to other reps' calls to coach yourself on your own time on topic of interest to you
The tips you get on each call, the overview of topics discussed etc.
The ability to read when you don't understand something - speech-to-text is not always sharp but very helpful.
possibility to listen to other reps' calls to coach yourself on your own time on topic of interest to you
The tips you get on each call, the overview of topics discussed etc.
The ability to read when you don't understand something - speech-to-text is not always sharp but very helpful.
What do you dislike about the product?
the speech-to-text in non-english languages needs improvement
Wish there was a possibility to have a better overview of your own calls and calls of interest in the home page (such as a tab /grid view instead of folders)
Wish there was a feature that advise you what calls to listen based on your searches or profile (eg I'm new to the org = here are the calls you should listen first)
The app needs improvement as lots of features missing compared to desktop version (app is not very user friendly - but good nonetheless)
Wish there was a possibility to have a better overview of your own calls and calls of interest in the home page (such as a tab /grid view instead of folders)
Wish there was a feature that advise you what calls to listen based on your searches or profile (eg I'm new to the org = here are the calls you should listen first)
The app needs improvement as lots of features missing compared to desktop version (app is not very user friendly - but good nonetheless)
What problems is the product solving and how is that benefiting you?
Benefits: note taking enhanced, in-depth understanding of what clients say and need (because I no longer rely just on my memory but also an actual recording), being able to get an impartial listener who can help on the deal and just listen to any call without the need to be available for a specific date and time. I have genuinely no idea how I ever managed to sell before using it (this is the first org I've worked for who has it). It's just made my life so much easier as a sales rep, I even recommended it to my ex sales VP in my previous job. I use it to coach myself on my own calls, or listen to the best reps to learn best practices. You get tips for each calls that are interesting and also your stats (such as monologue lentgh) You can get an overview of topic discussed...
...there is so much you can get out of it. I have a one hour block every 2 days just to listen to calls actively.
...there is so much you can get out of it. I have a one hour block every 2 days just to listen to calls actively.
business development representative
What do you like best about the product?
How I can speed up the talk time; see which person is talking at a certain;
What do you dislike about the product?
There is nothing that I dislike from Gong
What problems is the product solving and how is that benefiting you?
Since I'm able to see the top performers Gong calls and since I'm new to sales, I've been able to become a better talker and ask prospects better questions
Gong- Bringing Analytics to the Sales Process
What do you like best about the product?
I love the ability to review calls, see talking minutes to determine prospect engagement, and the ability to leave and review comments. Gong is a wonderful tool to grow sales acumen and sharpen my listening skills. The ability to hear what my colleagues are saying on their calls allows me to take phrases or explanations and make them my own. Overall, this is a very well thought out tool!
What do you dislike about the product?
Since I didn't have a formal training, some things are still a little confusing to me.
What problems is the product solving and how is that benefiting you?
We are using analytics to determine why we are winning or losing deals. Additionally, it's a great way to collaborate on calls and learn more about other team members' deals.
Recommendations to others considering the product:
This is a well-thought-out tool. We have been so pleased as an organization having it.
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