Gong
Gong.ioExternal reviews
6,536 reviews
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great technology
What do you like best about the product?
It identifies the speaker and types in all your comments. Give you a copy of the video file
What do you dislike about the product?
not so much anything to dislike. I am liking almost every feature.
What problems is the product solving and how is that benefiting you?
This files in your call histories with the client. You can view it later if you have missed the discussion.
Customizable and easy to use tool to gain insight into my teams calls. Love it!
What do you like best about the product?
Easy to use the search functionality to pinpoint exact points of the conversation
What do you dislike about the product?
At first, it can be a bit overwhelming, but with a little practice, you will be a pro.
What problems is the product solving and how is that benefiting you?
Finding where reps lose the client. Benifits are a great as it allows me to reward/call out good behaviors
Recommendations to others considering the product:
Geat tool, once you get the hang of it, you will find yourself using it daily
Great Tool for SAAS AE's
What do you like best about the product?
I like the insights gong gives you and the little tips and tricks included on each call recordings
What do you dislike about the product?
I have an issue with the wait time for call recordings I'm hoping they can speed this up in the future sometimes it takes up to 3 hours.
What problems is the product solving and how is that benefiting you?
Helps me send recordings of Demos to prospects. It saves me time and helps me with self coaching and reviewing calls
Recommendations to others considering the product:
I would recommend this tool if you are a manager or an AE who needs to keep track of their deals / opprotunities
Makes my job 100X easier
What do you like best about the product?
Gong makes my job 10X easier. I can play back my calls and use the transcript for my notes. Really easy to use, great for coaching purposes too! I love how I can search for a keyword and listen back to parts of my call!
What do you dislike about the product?
There is nothing I dislike about Gong, it is amazing!
What problems is the product solving and how is that benefiting you?
Listening to other reps calls for coaching and training purposes. I have ramped up so quickly within my new role as a result.
Why Gong is a Blessing
What do you like best about the product?
The ability to jump to the precise topic
What do you dislike about the product?
Can be a bit laggy sometimes and may take some getting used to.
What problems is the product solving and how is that benefiting you?
Keeping a track record of all the conversations for present and future references.
Super useful and easy to use
What do you like best about the product?
The feature to be able to record and watch back pitches gives a great playback learning method - especially as new starter
What do you dislike about the product?
The transcripts are still not as accurate
What problems is the product solving and how is that benefiting you?
Re watching the details of a conversation - practice learning from others
Recommendations to others considering the product:
GO for it!
Great Learning Tool
What do you like best about the product?
I was initially hesitant to embrace Gong, but once I realized that I could go back and see what works/doesn't in customer calls, I swear by it.
What do you dislike about the product?
Sometimes the statistics on speaking metrics are a little skewed when participants are on mute.
What problems is the product solving and how is that benefiting you?
I recently started a role and Gong is a crucial solution. I am now comfortable taking notes, refining my approach, and learning from others all via Gong.
Recommendations to others considering the product:
I would recommend Gong to other organizations If I were asked.
Gong - AE Perspective
What do you like best about the product?
Love searching by specific topics. I can answer most questions and see how my manager or team lead answers that topic. Great to quickly review previous calls in an instant. The tool is amazing - I have no idea what I would do without it.
What do you dislike about the product?
I really enjoy the platform. I wish I had more filtering capabilities.
What problems is the product solving and how is that benefiting you?
Onboarding with Gong is 1000% easier. I started remotely, and it took 2 weeks listening to calls until I felt confident that I could step into and AE role and be succesful. Quickly catching up on discovery calls. learning from how I ask questions and navigate a discovery call
Incredible All in One Call/Deal Review Tool
What do you like best about the product?
It's a great way to review all of my previous and upcoming calls and deal cycles.
What do you dislike about the product?
Really nothing. It's very easy to navigate and pretty intuitive.
What problems is the product solving and how is that benefiting you?
Call improvement and deal management.
Love Gong!!
What do you like best about the product?
I've used other call recorders in the past but Gong is definitely the best. It's really easy to see a full list of all account activity even from multiple team members that aren't in Salesforce. It's great for getting manager feedback on calls and even the transcripts are quite good if you're trying to find a specific moment in a call.
What do you dislike about the product?
This is a small criticism but sharing a specific snippet of a call is a bit temperamental sometimes.
What problems is the product solving and how is that benefiting you?
Sales intelligence, deeper insights on opportunities, and metrics (e.g. talk time, interactivity).
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