Gong
Gong.ioExternal reviews
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Great product, highly recommended for all enterprise sales reps
What do you like best about the product?
The transcript from voice to text alongside each of the speaker's broken out in color coding for when then spoke
What do you dislike about the product?
The voice to text, why quite innovative could be improved
What problems is the product solving and how is that benefiting you?
Helping execute on sales deals quicker and more efficently
The Perfect Sales Tool
What do you like best about the product?
As an SDR training up to become an AE, the ability to pull up Gong call recordings to learn about our demo process or use the recordings to pass along helpful call notes to our Sales Lead is invaluable. Gong has saved us so much time and energy throughout the sales process! Also, their customer support and resources are amazing!!
What do you dislike about the product?
Honestly, the only thing I disliked about Gong was that it was hard to get it integrated with my Google Meets at the beginning of my tenure. But now that everything is set up, I have no complaints!
What problems is the product solving and how is that benefiting you?
With Gong, we can share call notes and pertinent customer challenges by sharing the calls between my Sales Lead and myself. Also, by using Gong, I don't have to shadow every demo to learn how deals are progressing through the pipeline - I can pull up the call and listen in my spare time, even on my daily walks! Lastly, the main benefit is that my manager is able to listen to my intro calls and provide me coaching notes.
Business Development Representative
What do you like best about the product?
The automatic transcription and ability to type in buzz words and find where they were said
What do you dislike about the product?
Nothing, Gong is very user friendly and an excellent tool for businesses that work from home
What problems is the product solving and how is that benefiting you?
I'm now able to double-check about things that were said in meetings that we forgotten and listen to peer conversations to take tips for future calls
Its a must for all customer serivces!
What do you like best about the product?
The fact we can a global measure of the where are customer base is and we can go back and learn from calls
What do you dislike about the product?
not many really it would be good if it worked off your email so if you were invited to a call
What problems is the product solving and how is that benefiting you?
We are using it for training so staff can listen back, we also use it rather than taking notes
Recommendations to others considering the product:
If you work with customers get it!
The ultimate behind the scenes team for your business!
What do you like best about the product?
The pure ability to review your calls and conversations along with marking them up at key points helps a Sales team improve immensely.
What do you dislike about the product?
It would be ideal to auto record and then turn off as required as often you can forget to record.
What problems is the product solving and how is that benefiting you?
Understanding client behaviors and how conversations flow in various ways -- letting our team see how objections, call flow, and techniques are delivered
Recommendations to others considering the product:
Invest and grow -- it is a great tool
Gong the Gamechanger
What do you like best about the product?
Audio recording, sales best practices, peer-to-peer benchmarking, web conferencing and google calendar integration
What do you dislike about the product?
I love the platform end to end and see the AI evolving well - nothing negative to say about it
What problems is the product solving and how is that benefiting you?
We are tracking deal velocity, visibility in activity performance versus global, company, and team benchmarks.
Highly Recommend
What do you like best about the product?
Engaging, organized, convenient, the time bar of speakers
What do you dislike about the product?
action items form conversation can be more accurate
What problems is the product solving and how is that benefiting you?
Customer realtions, if i miss a meeting i can easly see it later and jump to the part where the client talks
Analyze and learn from your prospect calls in a fun interactive way
What do you like best about the product?
I like the transcript, the ability to skip to different parts of the call effortlessly, and the analytics behind the platform.
What do you dislike about the product?
Sometimes the transcript doesn't catch everything well.
What problems is the product solving and how is that benefiting you?
Understanding where we need to improve. Catching things in the call that we missed.
Senior Director of Mid-Market Sales
What do you like best about the product?
It is being able to review transcripts and add comments for coaching. This has been widely accepted by the sales team, and now we live and die by Gong. The ability to get an understanding of how the sales AE's are performing remotely is so easy with Gong. I also love the ability to be able to use/choose "key words" such as competitors, budget, timelines, etc so we can coach appropriately.
What do you dislike about the product?
From a feature perspective, Gong truly does do it all. I would love to see an integration or application where Gong can produce monthly or quarterly report cards on each AE based on key word searches as well as talk times, ratios, etc.
This would be a quick and easy glance for our management to see where reps are weak. We can also use these report cards to cross reference against closed won and targets for the quarter.
This would be a quick and easy glance for our management to see where reps are weak. We can also use these report cards to cross reference against closed won and targets for the quarter.
What problems is the product solving and how is that benefiting you?
When I joined Density (in July of last year) I was the first on my sales team, since then I've hired 5 AE's and am adding 6 more before the end of July this year. With this, it would be some what easier in person or in the office - since COVID happened we didn't have this luxery - So Gong has been instrumental in helping me identify gaps in training as well as how quick someone is absorbing information.
Recommendations to others considering the product:
Nothing at the moment, keep on keeping on Gong.
Such a helpful training tool!
What do you like best about the product?
When starting a new industry, the ability to watch as many successful calls as desired gives your first hand exerience to learn exactly what it is your company does, prepare for questions coming your way from actual customers, and and learn talented sales peoples techinques.
What do you dislike about the product?
Hard to disable when you want to turn off
What problems is the product solving and how is that benefiting you?
Learning sales techniques.
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