Gong
Gong.ioExternal reviews
6,536 reviews
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great service
What do you like best about the product?
The ability to tag recorded calls for my manager
What do you dislike about the product?
the UI could be a little more aesthetically pleasing
What problems is the product solving and how is that benefiting you?
deliberate practice
Intuitive, analytics, recommendation
What do you like best about the product?
The analytics, the mobile app, the integration with Zoom, ability to comment and snip and share particular talk track.
What do you dislike about the product?
None so far. The only thing would be there were no heads up in the change being made with the Zoom recording update.
What problems is the product solving and how is that benefiting you?
Calls coaching, analysis, going back to specific notes/proof. Being able to listen on the go on the phone.
The best way to get better is to review!
What do you like best about the product?
Reviewing my calls - and the word cloud to make sure you don't say the same small words all the time.
What do you dislike about the product?
If paused for too long you have to refresh the page and start over to find your place again.
What problems is the product solving and how is that benefiting you?
Fine-tuning my presentations! Sharing the calls w/ customers for their own education and review.
Amazingly Helpful Software
What do you like best about the product?
The multitude of tracking options. The capabilities are truly endless.
What do you dislike about the product?
Honestly, the only downside to the software is the learning curve. They have tons of people to help and walk you through, which is a plus. There is just a little bit of a familiarization period because there really is SO much to see/do.
What problems is the product solving and how is that benefiting you?
Keeping team members on track and getting to the root of the problem with training
Easy to use // Great for Learning
What do you like best about the product?
I love that the Gong notetaker enters the call automatically with the option to remove it. I also love the automatic email I receive after a call has ended with a link to my call.
What do you dislike about the product?
Sometimes playback is spotty but that's the only dislike I have
What problems is the product solving and how is that benefiting you?
Since I know I can go back and listen to a call, Gong is helpful in allowing me to be totally present with customers at the time of the call.
Recommendations to others considering the product:
Highly recommend Gong, especially for Sales Reps as it's invaluable in helping with the sales cylce
Great software, great interface and app, it makes me optimise lots of time
What do you like best about the product?
I love the mobile application I listen to strategic calls while running for more perspective. I love do you notifications about the deals at risk sent by gong
What do you dislike about the product?
This might be a product suggestion: be able to record a phone call using the mobile app.
What problems is the product solving and how is that benefiting you?
When comes to the desktop app it is extremely user-friendly, at my company we use the value selling methodology.
Therefore it is necessary to send a mutual plan letter to the customer after the discovery call and the transcripts proposed by gong make the process seamless.
Therefore it is necessary to send a mutual plan letter to the customer after the discovery call and the transcripts proposed by gong make the process seamless.
Best system I have ever encountered!
What do you like best about the product?
I enjoy how fast the system works, and I appreciate how collaborative the program is!
What do you dislike about the product?
I do wish there was an easier way to get to my calls and quickly see my performance without having to click around.
What problems is the product solving and how is that benefiting you?
I can gain feedback in real-time from my manager.
Recommendations to others considering the product:
Dive in, do the market research on other systems out there, none offer everything Gong does.
Great useful features
What do you like best about the product?
I love the way calls quickly get recorded and ready to review. Also love the feature of finding calls with specific keyword.
What do you dislike about the product?
I dont dislike anything as of now in this
What problems is the product solving and how is that benefiting you?
working with Customer Success for leveling up our call with clients
SDR's Best Friend
What do you like best about the product?
I love all the metrics and data points it's able to give on each call!
What do you dislike about the product?
Nothing to complain about at the moment.
What problems is the product solving and how is that benefiting you?
It helps me to cut out filler words and helps drive better customer engagement.
Gong is an essential software for remote workplaces
What do you like best about the product?
The most helpful thing about Gong is reviewing calls and they have a great mobile app. The upsides of using Gong: increasing revenue and retention.
What do you dislike about the product?
There are no down-sides to using Gong.io
What problems is the product solving and how is that benefiting you?
We increased revenue and retention with Gong during a transition to a fully remote business. The benefits we've realized are highly significant, and we've seen positive results for the entire organization.
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