Gong
Gong.ioExternal reviews
6,455 reviews
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Really useful product for call analytics
What do you like best about the product?
- AI features are really useful
- Easy to give feedback on teams calls or to ask for feedback
- Really easy to use
- Easy to give feedback on teams calls or to ask for feedback
- Really easy to use
What do you dislike about the product?
Some features appear in the product but you can't actually use them, and it was a long set up process
What problems is the product solving and how is that benefiting you?
Call insights
Huge help in daily operations
What do you like best about the product?
I like how easy it is to add the recording to the call. Being able to organize the recordings afterwards into dedicated folders is a huge benefit for me.
What do you dislike about the product?
I don't like the view of the planned recordings - they have short horizon and I can only see them in browser (not in mobile app).
What problems is the product solving and how is that benefiting you?
I can easily share reecoring with the team via link plus AI summaries are decently accurate.
Client insights
What do you like best about the product?
The AI insights from meetings, emails and calls. Along with the full pipeline management capabilities
What do you dislike about the product?
Missing the ability to take the insight and turn it into emails
What problems is the product solving and how is that benefiting you?
Helps rate agents and gives insights into their calls
The Best Call Analysis Tool for Sales
What do you like best about the product?
The Spotlight section has your call summarised perfectly. The Next Steps is very easy to track and follow up on. Also, the AI-Driven Follow Up mails is the biggest vale add for me in terms of time saved.
What do you dislike about the product?
Integrations with SFDC and Rattle can be more seamless.
What problems is the product solving and how is that benefiting you?
It's solving the major problem of Call Tracking and Analysis. It is saving me hours together of Information Gathering, Notetaking and Email Writing.
It's grown on me
What do you like best about the product?
It's very helpful to go back to calls and re-listen/analyze the customer interactions.
What do you dislike about the product?
Somewhat clunky navigation/finding calls.
What problems is the product solving and how is that benefiting you?
It's great for tracking the minutia of deals but also doing outreach.
Excelent tool for daily usage at sales processes
What do you like best about the product?
Gong facilitates the daily basis routine and main activities that need to be made by sales executives, it accelerates your time to respond to clients, helps you to write better e-mails with the use of AI, and you can have an all-in-one platform to update your activities and access everything you need. Gong also suggests the next steps and helps you not forget what you must do, at the right time. Also, it's a great tool to automatize campaigns to prospects.
What do you dislike about the product?
Sometimes clients can be uncomfortable with Gong's recording the meetings.
What problems is the product solving and how is that benefiting you?
Gong is solving follow-up e-mails, prospecting activities, and also forecast meetings.
Essential tool
What do you like best about the product?
Gong is an essential tool for any company that serves customers via voice, it provides a summary of the call, cuts parts to fill a library, we can tag a collaborator for a later feed, search for a specific word, among many other things ..
What do you dislike about the product?
sometimes there may be a second cut.....
What problems is the product solving and how is that benefiting you?
It has helped me to listen to conversations with employees, analyze the conversation
Gong a great tool
What do you like best about the product?
Simple to review info from past calls and preivious interactions from other members of my org. I also enjoy the AI tool to summerize calls and help me quickly write notes and recap emails. I use it for 85-90% of all my exsisting active SF accounts.
What do you dislike about the product?
No dislikes at this time, search optimization could possibly improve but as a whole the tool is great and easy to use.
What problems is the product solving and how is that benefiting you?
Gong helps me better understand past conversations and have more information at my dispoal going into and after calls. I'm a dilgent note taker but its never bad to have an extra transript for anything missed.
Easy to Use Platform! Helps Reviewing Sales Calls - Must Have
What do you like best about the product?
Gong is absolutely necessary to review sales conversations. I particularly like the new AI feature which helps me find the right snippets more easily. Additionally, the transcript is very helpful and accurate. The fact that Gong integrates with Hubspot is also a significant benefit.
What do you dislike about the product?
The platform currently focuses mainly on English conversations. However, I would appreciate even better language options, such as German calls.
What problems is the product solving and how is that benefiting you?
Gong is a useful tool for improving my sales conversations. It allows me to review older conversations and double-check any difficulties that may have occurred during the call. It's also easy to share recordings internally for further analysis. Additionally, it's a great tool for my manager to review my calls and provide feedback.
Great product, its a game changer when taking and reviewing notes for meetings
What do you like best about the product?
The new AI experience is great. Makes such a difference and captures all the relevant sections of the meeting. The specch recogntion is one of the most accurate I have seen and its great for follow up reminders. Its easy to send copies of the meetigns internally and to customers. All round #1 product in this space in my opinion.
What do you dislike about the product?
Actually don't see any downsides. Occasionally the AI specch is incorrect but its very minor.
What problems is the product solving and how is that benefiting you?
Saving me time makin gand actioning meeting notes. Recording of training for customers. Reveiwing meeting information and sharing with colleagues
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