Gong
Gong.ioExternal reviews
6,518 reviews
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Incredibly innovative & constantly improving
What do you like best about the product?
It gives me a holisitic understanding of customer and prospect feedback. Call summaries are incredibly helpful in quickly digesting feedback and taking action.
What do you dislike about the product?
Need to continue to develop gen-AI features that support broader use cases.
What problems is the product solving and how is that benefiting you?
Gong helps me understand customer and prospect sentiment, feedback, and product ideas.
Great for pulling insights and learning more about our prospects / customers
What do you like best about the product?
Easy to track deal progression with calls and communications.
What do you dislike about the product?
Would like more embedded options to use Gong calls in other apps like Notion, Google Slides, etc.
What problems is the product solving and how is that benefiting you?
Finding examples of keywords in our calls, informing our ICP.
Sharing key customer moments with others in the company.
Sharing key customer moments with others in the company.
Fast and useful
What do you like best about the product?
Great ability to fast forward and rewatch pieces of calls. Highly useful for edcucating sales people and getting up to speed on who on the team is doing well or poorly in terms of client features.
What do you dislike about the product?
It's hard to know where to look - I'd love some form of tooling that highlighted what a good/bad/mediocre employee looked like, as well as analytics on my team - who is spending a lot or a little time in the system?
What problems is the product solving and how is that benefiting you?
Coaching teammates and seeing who is doing well or poorly in client interactions. Recorded calls allow me to join meetings I have conflicts for!
Intuitive conversation intelligence and coaching tool with valuable applications
What do you like best about the product?
Gong has many native integrations with CRM, video conferencing, and other solutions to seamlessly analyze transcriptions and uses AI to summarize and highlight important aspects of prospect and customer interactions.
What do you dislike about the product?
Gong has recently launched their Engage platform to have an all-in-one solution for prospecting, deal management, and conversation intelligence. After evaluating the new platform it is a bit behind some of the others on the market and needs work to catch up.
What problems is the product solving and how is that benefiting you?
Gong helps easily identify key parts of conversations to reduce time and effort in finding valuable information from meetings with prospects and customers. Training and enabling new sales and CS team members is much more efficient and hands on with the use of the coaching tool as well.
Gong is a very effective platform for getting in-depth call/deal analysis.
What do you like best about the product?
Gong's automatic transcriptions and trackers have been a game changer in our ability to coach our reps on improving/tracking adoption of new initiatives. Very easy and intuitive.
What do you dislike about the product?
Poor integration with Microsoft Teams, not as easy since you have to deal with third party client.
What problems is the product solving and how is that benefiting you?
Gong is allowing us to get quick and accurate information on the large volume of calls we're making. This allows us to actually know what trends not only our reps are saying but prospects and clients also in order for us to get ahead of any problems we may have and track results.
Our CSM is amazing!
What do you like best about the product?
Our CSM has been incredible with our continued education of the product, showing us new features, working with our teams to ensure we're getting the most out of the tool, etc. Gong's AI also seems to be some of the best among the vendors that we use. Ask Anything has been really helpful for quickly finding specific pieces of info from calls without having to listen to the whole thing.
What do you dislike about the product?
We don't have the Engage product but it's something that we evaluated and found that it doesn't really compete with other companies like Outreach. Gong has a great core product but the sales automation product definitley needs quiet a bit more development before it would work for our business need.
What problems is the product solving and how is that benefiting you?
Gong helps our teams remain engaged in sales calls by providing a transcript, summary, and recording so that our users do not have to take live notes.
Robust Tool
What do you like best about the product?
Gong is a super robust tool that can we extremely helpful and intative for even the most basic of use cases. The ability for the whole company to listen to calls and gain actionable insights is invaulable. THeir custoemr support is great too, extremely helpful.
What do you dislike about the product?
As Gong has so many features and funcationality that is a lot of a small RevOps team to maintain, optimize and enable.
What problems is the product solving and how is that benefiting you?
Sales coaching and visibilty to front-line calls and opportunities.
Gong is Easy and Lovely!
What do you like best about the product?
Learning Gong has been really easy and straightforward, the university courses are well paced and easily understood.
What do you dislike about the product?
Not enough filtering options, some of the setup in administration has not been streamlined, so I've had to get creative in re-assinging reps who are re-hires and have similar emails from when they left.
What problems is the product solving and how is that benefiting you?
Our organization uses it for recording and coaching opportunities as well as review of best practices and what's working or not.
Sales productivity boost
What do you like best about the product?
The visibility and wide range of customizations to have all of the data we need with an ease to automate.
What do you dislike about the product?
Maybe the learning curve it took (at least for us) and the required allignment we needed (2-3 months).
What problems is the product solving and how is that benefiting you?
The main problem is the lack of consistency/standarization of the speech the sales reps use on their daily calls, having each one of them a different way to address a customer or even worse, a different speech for each kind of customer for a same sales rep. This is letting us know the weakpoints, non-used terms or main topics by rep which allows us to go directly to them to reinforce this specific issue.
Full stack GTM in one program.
What do you like best about the product?
You can gain insight on your GTM process as well as tweak key aspects of that process right in the same tool. No more jumping between outreach to salesforce to gong to salesforce etc.
What do you dislike about the product?
Good enough at a lot of stuff - but at the enterprise end some of the features need to be deeper and more customizable.
What problems is the product solving and how is that benefiting you?
Understanding our customers better and how that impacts our revenue streams.
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