Gong
Gong.ioExternal reviews
6,536 reviews
from
and
External reviews are not included in the AWS star rating for the product.
Gong Review - Business Development/Sales Enhancement
What do you like best about the product?
I like how Gong takes not only notes on which participants are speaking but also the amount of time (%) in which they do so. Gong also breaks down conversation topics/transitions such as small talk/introductions/use-cases/product feature demonstrations, which enables peers to review & critique for more effective future calls.
What do you dislike about the product?
I do not dislike anything about Gong. I had not been introduced to the platform before joining my current company and have loved using this tool.
What problems is the product solving and how is that benefiting you?
I am now able to review previous calls and identify things I should avoid in future calls, as well as placing things that really worked well and would use again.
great tool
What do you like best about the product?
its such an easy platform to navigate, the transcripts are so accurate- and its helpful
What do you dislike about the product?
no dislikes from me with gong, everything is super helpful
What problems is the product solving and how is that benefiting you?
being able to hear back from your previous calls- re listen and learn is great
Enterprise Business Development Representative
What do you like best about the product?
The Ease of use and voice to text for BDR
What do you dislike about the product?
Finding specific calls can be difficult.
What problems is the product solving and how is that benefiting you?
Call reviews and word usage. Great coaching opportunity
Recommendations to others considering the product:
Its beneficial for coaching
Incredible Resource
What do you like best about the product?
Gong allows me to learn from peers when re-listening to their calls, share segments of my calls to various departments within my organization for learning and product enhancement opportunities, as well as easily recall past conversations with my customers to ensure I am providing relevant and new information on each call.
What do you dislike about the product?
I have had no bad experiences with Gong thus far. It is an incredible resource and I am so grateful my organization uses this tool.
What problems is the product solving and how is that benefiting you?
Gong allows me to keep track of all customer interactions and share my learnings with team members. As a new team member, it also allows my management team to listen in to my interactions and provide any insightful feedback to help improve my skillset.
GREAT REC TOOL
What do you like best about the product?
The analyze it provides after we record our meetings, and how easy can be to assigned the record by simply at the email address at your calendar
What do you dislike about the product?
the message about the record for coaching purpuses everytime someone joins the meeting
What problems is the product solving and how is that benefiting you?
To have the chance to listen again what was discussed in the meeting
Recommendations to others considering the product:
Have all your email to be "assistant gong" cco automatically so you wont miss it.
New to Gong. Love it. Best Market Research
What do you like best about the product?
Our sales team can send me snippets of calls so I can hear real, authentic feedback from prospects and customers. There's no better way to learn a new market (and keep tabs as things are always changing).
What do you dislike about the product?
Hard to say since I have limited access. I'm looking forward to being able to search keywords and look at analytics.
What problems is the product solving and how is that benefiting you?
I'm able to understand our audience without going down rabbits holes in articles and on social. I can hear what customers need and what their pains are - right from the source. It's a time saver and intelligence in one. I can listen at 2x speed, skip to listen just to cusomter's comments, and find great nuggets by reading the transcript. So much better than listening to recorded meetings where you don't know where the good stuff is.
Recommendations to others considering the product:
When you get it, you'll wonder why you didn't have it all along.
I love Gong!
What do you like best about the product?
I like having the ability to re-visit a call to make sure all follow up items are accounted for. I also like watching other team members calls with clients to learn how to best phrase certain things and share talk tracks.
What do you dislike about the product?
I think recording calls can be a turn off for some people/clients, and might limit how much they're willing to share with you knowing the call is recorded.
What problems is the product solving and how is that benefiting you?
Training issues - onboarding to a new job while remote can be challenging. Listening to Gong calls has been an incredible resource to get up to speed in certain areas.
Let me see that Gong
What do you like best about the product?
I don't have to remember to press record
What do you dislike about the product?
It would be great if the video recorded in high-def so that I can use clips for content.
What problems is the product solving and how is that benefiting you?
Sharing learnings within the organization.
Recommendations to others considering the product:
I'm probably not evening use it to the full potential and thing it kicks butt.
Love how gong is linked and integrated to various products like salesforce, outlook and other tools.
What do you like best about the product?
Integration with other products that we use day in and day out like MS office, Salesfoce etc. I can track who is talking, transcripts and gather statistics on what works and does not. Best part is that I have a video, audio and transcripts, if there was a way to share the Gong with others and look at all the Gong recordings together that would be great.
What do you dislike about the product?
I dont think there is anything about Gong that I do not like. Transcripts and video should be interlinked.
What problems is the product solving and how is that benefiting you?
Recording and trasnscripts that we can share with other team members. Review transcripts with the team to see how to conduct reviews with customers. Looking at statistics on how much each person talks during a call.
Amazing learning tool!
What do you like best about the product?
Being able to learn as a new employee through Gong has been amazing!
What do you dislike about the product?
I wish I could skip ahead ten seconds...
What problems is the product solving and how is that benefiting you?
training, changing habbits I was unaware of
showing 2,491 - 2,500