Gong
Gong.ioExternal reviews
6,536 reviews
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Bang the Gong because this software rocks!
What do you like best about the product?
This is easily one of the most simple, and easy to use software. I can clearly view and listen to all my calls and share if I need to. The recording quality is great too and I like that the speed of the video can be adjusted for time. Can't imagine using anything else.
What do you dislike about the product?
This is probably a SFDC set up thing, but in our SFDC after a Gong call is does not count towards my call volume, I still need to manually create this.
What problems is the product solving and how is that benefiting you?
After a long call I don't always take the best notes so it is helpful to review in case I missed anything. Also great for onboarding and training new employees who can't always join a live call.
GREAT for Sales Teams!
What do you like best about the product?
There are honestly so many different things to like. It's hard to pinpoint one! I think I'm mainly a fan of the statistics and insights Gong can provide. Understanding talk ratios, the different triggers regarding topics within calls, questioning strategies, etc. It's all great!
What do you dislike about the product?
I have tried to listen in on a call before, and I'm not sure if it was a bandwidth issue, but I basically couldn't listen to it. It was almost as if I was trying to watch it on a 3G phone. It makes sense, though, because I wasn't actually in the meeting; I was an invisible listener. But if there's a way for Gong to improve on that, it would be even better
What problems is the product solving and how is that benefiting you?
I understand where I can improve as a sales person from a discovery perspective and have the relevant insights into my calls. Also I can focus on the prospect more because I know I can come back and listen to the call at any time
Super easy to use
What do you like best about the product?
Intuitiveness. Easy to use and very helpful.
What do you dislike about the product?
I can't think of many. Sometimes it joins calls I don't want it to.
What problems is the product solving and how is that benefiting you?
Auto recording customer calls. Transcription. Sharing customer feedback.
Gong is AMAZING!!!
What do you like best about the product?
What I like most about Gong is the audio transcript feature.
What do you dislike about the product?
At the moment there is nothing that I honestly dislike about Gong.
What problems is the product solving and how is that benefiting you?
Client recaps and updates.
Recommendations to others considering the product:
None at the moment.
A tool I didn't even know I needed
What do you like best about the product?
Easily share entire or snippets of calls (simply highlight cut and paste) both internally and with prospects
What do you dislike about the product?
There's a lot of undiscovered features in there - not super easy to learn
What problems is the product solving and how is that benefiting you?
Learning from team members calls, reviewing my prior conversations
Gong has been helpful for coaching as a new employee
What do you like best about the product?
I like that I can go into a library and listen to other consultants that are leaders on the floor month after month. I love that I can listen to my own gong calls for coaching since I am new to the industry.
What do you dislike about the product?
The downside of using gong is remembering to say "call is being recorded" for every meaningful conversation. It is a little disruptive when you are having a good conversation. It would be great to offer simple solutions to this
What problems is the product solving and how is that benefiting you?
I am solving tone issues and issues residing with my process. I have benefitted by listening to myself to see what better questions I could have asked for better discovery.
Must have for call reviews
What do you like best about the product?
I like that it's easy to review calls, teammates can leave comments at specific points in the call and link directly to it. Great for collaborating with the team and eliminating any subjective opinions from customer communications
What do you dislike about the product?
This is nitpicking, but sometimes when I search for a specific customer call I have to refine the search
What problems is the product solving and how is that benefiting you?
Call reviews, peer-feedback
Great tool for getting better!
What do you like best about the product?
The feedback after each call, great to have and helps create notes for future needs. I also really like the feedback about talk time, patience, and ways to improve
What do you dislike about the product?
Not much; it is a great platform that we use daily. It is pretty accurate and great to have.
What problems is the product solving and how is that benefiting you?
We can see where we lose our buyer in the process and constantly improving our objection handling. We love being able to score and share calls between our team and listen to make them better.
nice reports
What do you like best about the product?
statistic very detailed, to work much better
What do you dislike about the product?
layout not so easy to find everything i need
What problems is the product solving and how is that benefiting you?
review calls very good
Recommendations to others considering the product:
nice tool, very detailed, help to improve calls with clients
Fantastic call recording and sales optimization software
What do you like best about the product?
The ability to track calls and specific words and phrases being used. The new Salesforce integration is great too.
What do you dislike about the product?
Not much - it doesn't keep me signed in on my laptop despite trying to save my login info which is a minor inconvenience.
What problems is the product solving and how is that benefiting you?
Rep activity reporting, referencing historic calls, sharing talk tracks, and tracking certain words and phrases.
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