Gong
Gong.ioExternal reviews
6,536 reviews
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Gong has changed the way I make sales calls!
What do you like best about the product?
Ability to go back & listen to past calls to see where I can improve or collect information I missed. Also allows me to listen to top rep calls to see what they are doing
What do you dislike about the product?
Sometimes the texts aren't translated properly
What problems is the product solving and how is that benefiting you?
I realized I needed to let the DM finish what they are saying before trying to answer.
Not just a tool for the Sales team...
What do you like best about the product?
call analysis and the ability to mark up calls and provide feedback to the team.
What do you dislike about the product?
We weren't a huge fan of Gong not being compatible with GoToConnect services this required us to do a fair amount of systems changes in order to fully utilize Gong services.
What problems is the product solving and how is that benefiting you?
problems we are solving include: call analysis and keyword searching through multiple reps calls to find identifiable trigger words.
Training, Messaging Tweaks, Learning, Connecting... What doesn't Gong do?
What do you like best about the product?
The best part about Gong would have to be the interactive feedback feature. This feature helps my team and I learn from each other's wins and mistakes. It also helps us to sharpen skills and prepare for future roles. It's a great place to work shop and tweak messaging, and even sometimes, have a laugh. Second, AI call breakdown makes it quick and easy to find what you need in a call. At an even more basic level, it's just nice to have a catalog of every call I make.
What do you dislike about the product?
You call me out for talking too much 🤣 It's hard to find a legitimate dislike, but I'd say sometimes it can be a bit slow to upload my calls from Sales Loft. Also, fewer restrictions on which calls can/cannot be heard, but that may be administrative.
One thing that could be added is a collaborative listen/learn feature. Where all team members can sit in and listen to a call giving real-time
One thing that could be added is a collaborative listen/learn feature. Where all team members can sit in and listen to a call giving real-time
What problems is the product solving and how is that benefiting you?
Sharpening my sales skills, strengthening my messaging, understanding my own product/company/coworkers. I've onboarded at my new company more quickly, set more meetings, honed messaging. I can even go watch AE calls to prepare for my promotion.
Recommendations to others considering the product:
Take plenty of time to explore the nooks & crannies with your team so you don't miss any features or create any bad habits. Actively utilize the feedback & playback tools for exponential growth in call quality.
Great tool for managers
What do you like best about the product?
The ability to see transcripts instead of staring at a boring zoom call. I can quickly skim through a call, find areas of focus and pin point where the call went well or poor.
What do you dislike about the product?
Working remotely, it's hard to do a call coaching session with someone over zoom. I have to unplug my headphones and play the call out loud. I have two dogs and a girlfriend in the house, so sometimes that can be a mess, because I can't mute myself in order for everyone to hear the call.
What problems is the product solving and how is that benefiting you?
ramping reps, training better calls, etc..
gopis review
What do you like best about the product?
transcript feature, being able to skip speakers and time stamps.
What do you dislike about the product?
searching for a meetings in the past is difficult.
What problems is the product solving and how is that benefiting you?
review calls, quality, performance, timing
Good experience, highly recommended
What do you like best about the product?
Intuitive to use, allow to research a word or a topic in all the call, thank to the transcript functionality. It makes our teamwork easier
What do you dislike about the product?
The transcript in Italian should be improved
What problems is the product solving and how is that benefiting you?
Searching topics or key words in calls. Help for summary
Gong experience
What do you like best about the product?
Love the fact you can search keyword and look for specific calls.
What do you dislike about the product?
Not sure why specific calls are skipped for recording, and some recorded calls are not recorded correctly; if you listen to those incorrectly recorded calls, you cannot make out what anyone is saying.
What problems is the product solving and how is that benefiting you?
Nothing right now.
Recommendations to others considering the product:
Make the search function better.
Amazing Solution for Sales!
What do you like best about the product?
Gong is the best sales enablement tool any sales rep could ever ask for. I use it almost every day, listening to top performers to train up fast on new products. The transcription and AI functionality is insane - the fact I can type in one keyword and surface up dozens of relevant calls is immensely helpful. And that's not even getting into the deal tracker and team reporting capabilities. I love the product and love the brand, there's always cool resources. Thank you all!
What do you dislike about the product?
It'd be really if any sales rep could surface up issues with transcription. For example, "QA" gets transcribed to "cog." Not a showstopper by any means, but it'd be nice if regular users outside of admin could surface up issues with unique business jargon the system can't pick up on.
What problems is the product solving and how is that benefiting you?
It hits on a lot of pain points: sales enablement and onboarding new reps like me. Quality Assurance for sales reps (making sure they're running calls correctly). Note-taking and recording, so I can fully listen on calls and go back to watch for additional insights from the call. Insights from calls around talk time, etc.
Game film for sales teams
What do you like best about the product?
That it auto-joins my calls.
The Library is easy to navigate.
It's easy to share calls amongst peers and leaders.
The insights are potential game-changers.
The Library is easy to navigate.
It's easy to share calls amongst peers and leaders.
The insights are potential game-changers.
What do you dislike about the product?
Nothing, really. The AI and the speech-to-text aren't perfect, but that's not a dislike. It's not like anyone else has a better version of them.
What problems is the product solving and how is that benefiting you?
I use it to learn from my interactions and plan for the next ones. This leads to a better understanding of my customer and prospect interactions, as well as better preparation for the next ones.
Recommendations to others considering the product:
Reviewing your calls as a rep allows you to learn from your converations. But what's unique about it is that it's not just learning from your performance. It also gives you a chance to reevaluate your customers and prospects. I can't imagine being a sales rep without the ability to go back and review calls both for improved performance and planning for future conversations.
Easiest way to achieve daily incremental improvement
What do you like best about the product?
Let's me easily review specific parts of a call.
What do you dislike about the product?
There is not anything that I dislike about the solution.
What problems is the product solving and how is that benefiting you?
I also like that it helps me prep for calls, I can see key words so that I know what we discussed.
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