Gong
Gong.ioExternal reviews
6,536 reviews
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Extremely powerful tool to help take your conversations to the next level!
What do you like best about the product?
The call analytics are pretty amazing. They have opened my eyes to multiple things that I never knew I did. Some good, some bad :) I also like the ability to be able to see how I stack up to othere members of my team and department.
What do you dislike about the product?
I don't know whether I would consider this a "dislike," but there is a tremendous amount of transparency across the team. I believe it is ultimately a good thing, but it's a little weird to have anyone at the company see all your metrics, listen to call recordings, etc. Again, I think that rather than a "dislike," it is more of an adjustment.
One thing that I would defintiely consder a dislike is how slooooow Gong is to load certain pages. I could easily hit refresh on our team page and come back 8-15 seconds later and it would have jsut loaded. If it is going to be slow to load (I understand there is a considerable amount of data). than provide us with a single dashboard that helps to encompass everything on one screen. Right now you have to go to Team, Home (to see upcoming), analytics, etc.
The support bot is pretty useless. I tried using that at one point and really got nowhere. That was pretty discouraging.
One thing that I would defintiely consder a dislike is how slooooow Gong is to load certain pages. I could easily hit refresh on our team page and come back 8-15 seconds later and it would have jsut loaded. If it is going to be slow to load (I understand there is a considerable amount of data). than provide us with a single dashboard that helps to encompass everything on one screen. Right now you have to go to Team, Home (to see upcoming), analytics, etc.
The support bot is pretty useless. I tried using that at one point and really got nowhere. That was pretty discouraging.
What problems is the product solving and how is that benefiting you?
I have been in my current role for quite some time now and would consider myself pretty knowledgeable. However, as a result, I tend to talk pretty quickly and maybe not let conversations breathe the way I should. Gong makes sure to point that out. Another thing that I have found to be pretty cool is the ability to almsot use Gong as a competition amongst team members to have more calls during the week.
Recommendations to others considering the product:
To consider the transparency of the tools. I think it is ultimately a good thing but an adjustment.
Make yourself Better, Use Gong!
What do you like best about the product?
I love how you can search in the call to see how many times you mentioned certain words and also the team watch aspect. It makes it easier for training.
What do you dislike about the product?
No much, can't think of any. Overall a great service.
What problems is the product solving and how is that benefiting you?
It is helping me get my close rate up! In team meetings, we can dissect any call and find out why something did or didn't close.
Game Changer in Sales
What do you like best about the product?
Gong is great not just for listening to sales calls but for training new starters remotely.
You can also create lots of specific types of search / filter to find exactly what you're looking for.
You can also create lots of specific types of search / filter to find exactly what you're looking for.
What do you dislike about the product?
Sometimes the transcription is inaccurate
What problems is the product solving and how is that benefiting you?
- Able to train new sales starters remotely when they're unable to shadow colleagues physically.
- Able to filter calls by specific words/phrases/topics to find the calls that need coaching on
- Links to the CRM so can search for calls by vertical or industry for precise coaching
-Scorecards allow for easy feedback that is also trackable as a report to make it easy to track improvement
- Able to filter calls by specific words/phrases/topics to find the calls that need coaching on
- Links to the CRM so can search for calls by vertical or industry for precise coaching
-Scorecards allow for easy feedback that is also trackable as a report to make it easy to track improvement
Sales Training Simplified
What do you like best about the product?
Going back and taking notes on things I missed in a discussion.
What do you dislike about the product?
There is nothing at this point that I dislike about Gong.
What problems is the product solving and how is that benefiting you?
I'm solving problems with identifying both specific and subtle pain points for potential prospects.
Transparency AND Insights! This is the best tool for any customer facing tool
What do you like best about the product?
I love that the call is transcribed and I can search by keywords used within the calls to find answers quickly
What do you dislike about the product?
That the shared links expire after so long
What problems is the product solving and how is that benefiting you?
I can now pay 100% attention to my clients on calls because the call is recorded and transcribed. If I ever need to learn more about a certain process I can do a keyword search and find calls with similar topics to listen to
Best call review app out there!
What do you like best about the product?
Gong allows for much insight into your calls and how to improve. The option to read your call instead of listening also speeds up call reviews and saves you from hearing your own voice. Instant insights such and % talk time and call scoring make learning strengths and weaknesses easy. I also love the ability to simply tag whoever you want to listen to your call as opposed to sending them an email. Would recommend this for any ORG making calls!
What do you dislike about the product?
The upload speed of the calls sometimes takes longer than I want but not the end of the world.
What problems is the product solving and how is that benefiting you?
Learning more about the way I call and what to change also being able to review calls from other successful teammates makes learning from the best easy and encouraged.
Recommendations to others considering the product:
Use it! You will not regret to the insight gained from this powerful tool.
Saved My Hind End More Than Once
What do you like best about the product?
Being able to get the written transcript to show what was and/or was not said. able to go back and review for specific questions and answers, and be able to use it for teaching new reps!
What do you dislike about the product?
announcing the recording when people are talking disrupts the flow at times. Sometimes the recorder shows up late and announces itself
What problems is the product solving and how is that benefiting you?
Training for new and seasoned reps. Being able to go back and show the customer that something was not promised or that something was discussed.
Recommendations to others considering the product:
just buy it, it will pay for itself
Very Easy & Valuable for a New CSM team
What do you like best about the product?
Easy to set up and train our reps. We use this for call auditing, requirement reviews for projects and training.
What do you dislike about the product?
I can't think of too many downsides to Gong. We weren't aware of SSO capability out of the box but that was probably just not a question we thought to ask during discovery which is on us.
What problems is the product solving and how is that benefiting you?
Training new hires by stocking a call example library, call auditing/QA with tagged feedback and project management/scoping. Our sales team also obviously uses the tool for sales prospecting and call coaching but as a CS leader, I love the value this provides post-signature as well!!!
Automated & Convenient!
What do you like best about the product?
I deal with a ton of meetings, and when I ran them on my own, I forgot to record the meeting countless times. This automated feature provides me a great reminder of our next steps and takeaways.
What do you dislike about the product?
Only thing I find annoying is that the automated prompt "that they are recording" is a bit abrupt and cuts off the conversation, but it is necessary.
What problems is the product solving and how is that benefiting you?
It helps me stay on top of the call. It's super convenient and great reference from calls from months back to revisit client discussions. And its shareable so I can ensure my team has context.
Amazing tool for reps that are ramping
What do you like best about the product?
Easy to use, and also breaks each conversation down by topic
What do you dislike about the product?
Sometimes it's slow to load or the transcripts don't get the words 100% right
What problems is the product solving and how is that benefiting you?
Makes coaching easier and makes following up with prospects easier because you can go back to what was said
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